Research
Operational Impact of Cloud Computing on Buyer and Service Provider Organizations
Dr. P.K. Mukherji & Chirag Rawat
Cloud computing has further reduced the constraints of doing business in this global economy. It has enabled flexibility, agility, mobility and ability to pay for IT services based on use. Stakeholders from the buyer and provider side have to align their operations to reap the benefit of the new reality. This whitepaper attempts to shed light on the impact on the role of IT Delivery, Finance and Vendor Management from the buyer side and Sales and Solutioning from the Provider side, due to adoption of Cloud Computing.
Stakeholder Assesment of Cloud Computing
Building and Running Contact Centers in Emerging Economies
Dr. P.K. Mukherji & Ashwin Waghela
Over the last few years, Contact Centers have mushroomed in emerging destinations such as India and Philippines creating job opportunities for millions. As businesses become more customer-centric, more Contact Centers are being established every day. Businesses will continue to outsource to only those Contact Centers that have kept pace with time, deployed state of the art technologies and stood on world class management policies and processes. This document outlines some of the best practices in setting up & operating a Contact Center facility.
Building Contact Centers in Emerging Economies
Enhancing Effectiveness of Investment Promotion - Strategies for Developing Economies
Dr. P.K. Mukherji
As the world economies accelerate towards increasing the contribution of the services sector in their GDP, access to capital is no longer the only criteria for increasing competitiveness of a nation. Given this scena-rio, a number of developing nations, which were traditionally engaging in performing low value-added activi-ties like agriculture or low end manufacturing, have started demonstrating that they can also compete in knowledge-intensive activities such as software development, business process outsourcing, biotechnology or R&D etc, with right strategies and focus.
Enhancing Effectiveness of Investment Promotion
Can China's IT Services Market live up to the hype?
Kevin S. Parikh
Since 2006, China's market for the outsourcing of technology services has experienced rapid growth and has been heralded as a challenger to India's market dominance. According to China's Ministry of Commerce, the total contract value of executed outsourcing contracts in 2010 with Chinese-based service providers was approximately $19.8 Billion, a 43.1 per cent increase from the prior year. Please click here to read the article online on Outsource Magazine website.
Can China's IT Services market live up to the hype
Jamaica's 'To Da World'
Anupam Govil & Rejo Sam
Jamaica long known for its serene beauty, tranquil beaches, great hospitality and easy going life style is making an impact in the global outsourcing market as a preferred nearshore BPO loca-tion. The Jamaican BPO industry, which is about 15 years old, accounts for USD 145 million of the USD 2.5 billion Caribbean and LatAM market and employs over 13,000 full time workers. Please click here to view the article online on Global Services website.
Essential Certifications for Call Centers and BPOs
Dr. P.K. Mukherji, Ashwin Waghela & Skanda Janakiraman
This paper outlines the essential certifications for Business Process Outsourcing companies with details on the Organizational Certifications, Individual Certifications, Industry Specific Certifica-tions, and key Compliance Laws of the client nations.
Essential Certifications for Call Centers and BPOs
Nearshore's 2012 Outlook: Trends & Challenges
Anupam Govil quoted on Nearshore Americas expert opinion
Year 2012 for outsourcing industry will be shaped by technological (cloud) and economic disruptions. Gauging by recession-affected market sentiments, most companies are unlikely to tinker with their current outsourcing strategy (new contracts, change service locations, etc). This would in turn limit new expansion opportunities at a global level. Please click here to view the article online on Nearshore Americas website.
Nearshore's 2012 Outlook: Trends & Challenges
Outlook 2012: IT Outsourcing in 2012
Amit Singh
IT infrastructure outsourcing will see geographic expansion, consolidation, adoption of cloud, and offshore service providers continuing to work with US-based data center companies. IT applications outsourcing will be marked by increased thrust on business analytics driven by consumer computing and social media. Please click here to view the article online on Global Services website.
Outlook 2012: IT Outsourcing in 2012
Engineering Services Outsourcing: The Next Frontier in Global Sourcing
Dr. P.K. Mukherji
Engineering Services is an exciting new offshore outsourcing opportunity, especially for India. The market is expected to grow ~40% over the next 5 years, based on demand patterns, but increasing resource constraints need to be addressed quickly through privately funded education and training programs.
Engineering Services Outsourcing
Impact Sourcing: Transforming Global Sourcing into a Socio-Economic Endeavor
Kevin S. Parikh & Anupam Govil
Impact Sourcing, a new concept in the sourcing world revolves around the premise of creating social impact through the economic lever of Global Sourcing. Avasant Global CEO, Kevin S. Parikh and Partner, Anupam Govil co-author an article on Impact Sourcing for Global Sourcing Council annual newsletter. This paper is published on "The Global Sourcing Council" Dec. 2011 newsletter.
Impact Sourcing: Transforming Global Sourcing
Emerging Models in Infrastructure Management
Amit Singh
The rapid pace of technology growth has led to emergence of several new models of IT Infrastructure delivery and consequently,management practices. While the traditional Application Development and Maintenance outsourcing is in maturity phase as noted by diverse and large buyer industries, demand for RIM services is estimated to further grow by at least 25 to 30%. This paper explores some of the emerging models for IT Infrastructure outsourcing and the reasons thereof. This paper is published on "VOX Artis:Voice of the Experts" Nov. 2011 issue by Global Services.
Emerging Models in Infrastructure Management
The Case for Nearshoring: Why and How the New Normal will shift Sourcing Dynamics
Anupam Govil and Shobhit Patnaik
Economic uncertainty and emergence of alternative souring models has seen the shift towards a balanced sourcing portfolio. The rise of nearshore markets as an attractive destinations in outsourcing has been due to the changing dynamics in the sourcing landscape. This paper is published on "Destinations Compendium" Oct. 2011 issue by Global Services.
Africa Rising - Outsourcing Juggernaut set Sails
Dr. P.K. Mukherji
Africa has emerged as a favored destination for Outsourcing in the past few years. The overall development of Infrastructure, Government incentives and FDI has led to sea change in the IT/BPO industry in the continent. The paper details on the rise of Africa as an Outsourcing destination. This paper is published on "Destinations Compendium" Oct. 2011 issue by Global Services.
Africa Rising - Outsourcing Juggernaut set Sails
Latin America Service Providers at Crossroads
Anupam Govil
Latin America has enjoyed the last couple of years with significant growth in the outsourcing sector. However with this growth in the market and the changing sourcing dynamics, are the Latin American service providers geared up to enough to enjoy a sustainable growth?
Latin America Service Providers at Crossroads
China's Outsourcing Market - A Perspective
Kevin S. Parikh & Ziying "Magic" Tan
China's market for the outsourcing of technology services (outsourcing services) has experienced faster growth. Over the past 5 years, both foreign IT service providers and home grown IT and BPO service providers have established and expanded business operations in China primarily to serve domestic and East Asian region customers. This paper provides a perspective on the market dynamics and potential of China's outsourcing services market.
China's Outsourcing Market - A Perspective
Sourcing Drivers 2011: Realigning Business for the New Normal
Anupam Govil & Ashwin Waghela
Organizations are pursuing outsourcing today to gain more than just cost savings. But will the same old sourcing strategies be relevant in a world where the economy is in constant turbulence? In this note we take a look at the Top 5 Sourcing Drivers for 2011 that we believe will help unlock greater value for your organization and form the basis of more sustainable sourcing practices.
Capacity Building in IT/BPO Sector- A Perspective
Dr. P.K. Mukherji & Shobhit Patnaik
Rapid growth of the IT/BPO sector has transformed many of the world economies. Seizing the opportunities presented by digital revolution and the rapid growth of the technology services industry is, therefore, one of the most pressing issues facing countries today. This article focuses on key elements of capacity building in the IT/BPO space.
Capacity Building in IT/BPO Sector - A Perspective
Africa - The Next Outsourcing Frontier
Dr. P.K. Mukherji
Countries across Africa are vying for position as competitive destinations for IT/ BPO by promoting low-cost labor and nurturing conditions for the development of world class IT and public infrastructure. In this article, Dr. P.K.Mukherji highlights the vast African opportunity and how government, and the private sector alike can participate in the same.
Africa - The Next Outsourcing Frontier
Compete or Cooperate? Bridging the Nearshore - Offshore Divide
Anupam Govil
Nearshoring is here to stay and the Americas region is brimming with cost competitive and competent destinations, each jockeying to be the next big thing. But the looming question is, will these contenders co-exist with the larger and more mature offshore destinations, or is this a zero sum game?
Data Center Management In a Shared, Multi-Customer Environment
Mike Andersen
The management of today's data centers is becoming increasingly complex. Data center managers are charged with optimizing resources and minimizing capital-intensive upgrades, at the same time they are grappling with how best to incorporate new technologies like cloud computing, virtualisation and new data storage applications.
The research compiled provides an overview of the fundamental elements of data center management in the context of a multi-customer environment. While this purview is generally characteristic of outsource data center providers, the practice is also increasingly similar within insourced counterparts which provide services to multiple internal customers in a best practice, shared services organization model.
Cloud Computing - Impact on Business & Outsourcing
Dr. P.K. Mukherji
Cloud Computing - Impact On Business & Outsourcing
Destination Africa: Is Africa Emerging As A Viable Outsourcing Destination?
Dr. P.K.Mukherji
The unprecedented growth in the global sourcing of Technology, Business and Knowledge Managed Services has seen the emergence of multiple geographies and countries as provider destinations of these services. As clients evaluate alternate service provider geographies; many African countries, with an inherent advantage of a large, young workforce as well as good linguistic capabilities are gaining traction to exploit this market shift.
BPO Capacity Development Strategies for Developing Countries
Dr. P.K.Mukherji
BPO Capacity Development Strategies
The Next Wave of Outsourcing: Remote Infrastructure Management
Dr. P.K.Mukherji & Amit K. Singh
The rapid evolution of remote server-management technologies and IT architectures, changes in customer behaviors and demand patterns; and developments within the provider and offshore supply environment is propelling the industry toward accelerated adoption of Remote Infrastructure Management.
Next Wave of Outsourcing: Remote Infrastructure
The Next Frontier of Global Sourcing
Dr. P.K.Mukherji & Amit K. Singh
Managed Engineering Services are an exciting new offshore outsourcing opportunity, especially for India. Based on current demand patterns, the market is expected to grow better than 40 percent over the next five years. However, increasing resource constraints need to be addressed quickly through privately funded education and training programs to ensure the promise of this growing segment is kept.
The Next Frontier of Global Sourcing
US Economic Slowdown and its Challenges To the Indian Outsourcing Industry
Dr. P.K.Mukherji & Amit K. Singh
Financial distress due to the global credit bubble and the accelerated growth of the Indian economy has led to Indian Rupee appreciation. Ultimately, the Indian Outsourcing Industry is under significant challenge. This Avasant article discusses the challenges and possible strategies that the Indian IT/ITES industry may adopt to overcome or mitigate these challenges.
US Economic Slowdown and its Challenges
IT Outsourcing Transactions
Kevin S. Parikh
IT Outsourcing Transactions - Kevin S. Parikh