Organizations today are increasingly challenged to keep current with rapidly changing business requirements in growing and increasingly competitive global markets. This is particularly relevant to the delivery of IT services, which underpin key business processes required to adapt to meet dynamic requirements, and also to supporting SG&A business processes, like financial, Human Resources and other administrative functions. Critical time and skills shortages, large reengineering projects and the movement toward core competency models require enterprises to make wise decisions on which functions to perform internally and which to be delivered externally.
