Nearshore Call Centers: What You Need to Know
The Philippines in recent years became the top offshore destination for call centers, overtaking former leader India.
Platform BPO and its Impact on Outsourcing
Platform BPO is also known as Business Platform as a Service (BPaaS) or Business Process as a Utility (BPU) and is essentially an end-to-end process management service hosted on cloud. Platform BPO provides an alternative to legacy outsourcing that has been coming under pressure in the current volatile economic scenario due to its inflexible contracting structure, lack of innovation and want of business value addition. Platform BPO can be viewed as a union of Software as a Service and Infrastructure as a Services for an entire Business Process.
Africa Rising – Outsourcing Juggernaut set Sails
Africa has emerged as a favored destination for Outsourcing in the past few years. The overall development of Infrastructure, Government incentives and FDI has led to sea change in the IT/BPO industry in the continent.
