Harnessing the Opportunities of Digital Transformation
The digital revolution has changed the paradigms of global connectivity and customer empowerment. Enterprises are undertaking significant transformational exercises to become digitally relevant and create competitive differentiation.
Is Your Managed Services Contract Delivering Value?
The eSourcing Capability Model for Service Providers (eSCM-SP) acts as a guide for Sourcing Organizations to manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. The Model represents the best practices associated with successful sourcing relationships, addressing all the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements.