BENCHMARKING SERVICES
Avasant’s benchmarking services allow you to objectively assess your delivery organization and contracts against the market standard and industry peers, and help you identify the opportunities to improve your financial and operational performance.
Avasant can help you compare your IT Spend and Staffing to industry peers, and get Price and Performance Benchmarks of your contracts for IT and BPO services, Enterprise Cloud, Rate Cards, and Software licenses.
Our cloud-based benchmarking platform – AvaMark™, supports market analytics for millions of financial and operational datapoints to provide true reflection of market realities.
IT SPENDING BENCHMARK
Avasant’s deep expertise and capability allow us to provide targeted and data-driven recommendations to optimize the IT spend of our clients.
Guided by our commitment to help our clients make better data-driven decisions, we acquired research and data powerhouse Computer Economics™. Computer Economics has been publishing IT Spend and Staffing benchmarking since 1990—the longest running in the industry.
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IT SPENDING AND BUDGET METRICS
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IT OPEX & CAPEX METRICS
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IT SERVICE AREA SPENDING COMPARISON
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ENTERPRISE AI SPENDING COMPARISON
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CYBERSECURITY SPENDING COMPARISON
TCO AND SPEND TRANSPARENCY ANALYSIS
As IT organizations continue to evolve as value drivers governed by principles of business management, Avasant offers TCO Analysis for Enterprise IT organizations by categorizing IT Spend in standard Service Areas and Cost pools. This standardized TCO view enables a comparison of your IT Costs to industry peers.
In addition to this, Avasant can help you compare multiple scenarios to develop the relevant business case for sourcing and organization-level transformations.
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TOTAL COST OF OWNERSHIP (TCO) ANALYSIS OF IT SERVICE AREAS
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SPEND CATEGORIZATION PER TBM BEST PRACTICES
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COST TRANSPARENCY
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SCENARIO ANALYSIS
BUSINESS ECONOMICS BENCHMARK
Avasant brings deep expertise in Business Economics benchmarking, offering comprehensive insights across 300+ metrics covering procurement, finance & accounting (F&A), and human resources (HR). Our proven capability in analyzing spending and staffing data empowers us to deliver precise, data-driven recommendations tailored to your organization’s needs.
You gain detailed visibility into how your operational functions compare with industry peers, enabling smarter decisions, optimized budgets, and more efficient resource allocation.
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FINANCE AND ACCOUNTING (F&A)
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HUMAN RESOURCES (HR)
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PROCUREMENT
IT INFRASTRUCTURE SERVICES BENCHMARK
With the ubiquity of Digital Workplace and Cloud-based infrastructure, IT Infrastructure Services have gained strategic importance within Enterprise Architecture. In recent years, IT Infrastructure solutions have achieved cost efficiencies through innovation and economies of scale, and Avasant has been at the forefront to track their impact on the market. Avasant offers the most current market price comparison for end to end Managed Services, covering over 100 resource units in 55+ geographies.
As the benchmark data is sourced from actual negotiated IT contracts, it covers a diverse set of IT service providers in terms of the rate they offer for a comparable IT Service/Resource Unit. Enterprises must ensure their sourcing strategies are both efficient and value-driven. Our Solution Benchmarking empowers organizations to evaluate the cost-effectiveness and resource structure of their IT and BPO delivery models by comparing them against industry standards.
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SERVER AND STORAGE MANAGEMENT
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DATABASE AND MIDDLEWARE MANAGEMENT
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END USER DEVICE MANAGEMENT
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SERVICE DESK, DESKSIDE SERVICES
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NETWORK AND SECURITY SERVICES
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SOLUTION BENCHMARK
BPO SERVICES BENCHMARK
Enterprise Business Processes continue to focus on cost efficiency, especially with right-shoring, RPA, and other IT interventions. With over 170 Resource Units, Avasant provides market price comparison for the entire gamut of enterprise BPO services as well as certain industry-specific areas like Healthcare BPO and Insurance Services.
We use industry standard metrics to benchmark the cost (like process cost per transaction) and performance efficiency (error rate, cycle time).
FINANCE AND ACCOUNTING PRICE BENCHMARK
HUMAN RESOURCES PRICE BENCHMARK
SUPPLY CHAIN AND PROCUREMENT PRICE BENCHMARK
SALES AND BACK OFFICE PRICE BENCHMARK
CUSTOMER SERVICES PRICE BENCHMARK
SPECIALIZED BUSINESS SERVICES PRICE BENCHMARK
REVENUE CYCLE MANAGEMENT PRICE BENCHMARK
TRUST AND SAFETY PRICE BENCHMARK
SOLUTION BENCHMARK
DIGITAL AND APPLICATION SERVICES RATE CARD BENCHMARK
With Digital and Application Services, enterprises need to maintain the right balance of investment in innovation and cost management for on-going operations. This service area is the most strategic compared to other IT service areas, with offerings from Service Providers across tiers and specializations. With access to over 100,000 contracts, Avasant is uniquely positioned to provide accurate market rates (hourly / monthly) for over 140 IT roles covering skillset in Digital Services, Service Management, Application Management, Infrastructure Management, and Cloud Services.
Our Rate Card benchmarks across these services address all the key attributes that impact the market price, including delivery location, environment (long-term v. short-term projects) and billing model (Managed Services, Time & Material).
DIGITAL SERVICES
CORE APPLICATION SERVICES
CLOUD AND DEVOPS SERVICES
AI, BI AND DATA SERVICES
ERP SERVICES
ITSM SERVICES
BPO ROLES RATE CARD BENCHMARK
With Business Process Outsourcing (BPO) Services, organizations aim to optimize operational efficiency while ensuring service quality across front-office and back-office functions. This service area plays a critical role in enabling scalable and cost-effective business operations across industries. Avasant, with access to over 100,000 contracts, offers unmatched visibility into market rates for more than 170+ BPO roles across Customer Experience, Finance & Accounting, Human Resources, Procurement, and Industry-specific processes.
FINANCE AND ACCOUNTING ROLES RATE CARD BENCHMARK
HUMAN RESOURCES ROLES RATE CARD BENCHMARK
SUPPLY CHAIN AND PROCUREMENT ROLES RATE CARD BENCHMARK
CUSTOMER SERVICES ROLES RATE CARD BENCHMARK
SALES AND BACK OFFICE ROLES RATE CARD BENCHMARK
LEGAL SERVICES ROLES RATE CARD BENCHMARK
CONSULTING ROLES RATE CARD BENCHMARK
Consulting Services empower organizations to drive digital transformation, define strategic roadmaps, and execute change at scale. This domain spans across business, technology, and industry consulting, making it one of the most value-driven service categories. Leveraging our robust database of contracts, Avasant benchmarks rates for over 75 consulting roles, ranging from strategy consultants and transformation leads to change managers and enterprise architects.
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M&A FINANCIAL CONSULTING ROLES RATE CARD BENCHMARK
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MANAGEMENT AND STRATEGY CONSULTING ROLES RATE CARD BENCHMARK
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TECHNOLOGY CONSULTING ROLES RATE CARD BENCHMARK
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RISK CONSULTING ROLES RATE CARD BENCHMARK
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BUSINESS OPERATIONS CONSULTING ROLES RATE CARD BENCHMARK
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TAX COMPLIANCE ROLES RATE CARD BENCHMARK
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TAX CONSULTING ROLES RATE CARD BENCHMARK
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SUSTAINABILITY CONSULTING ROLES RATE CARD BENCHMARK
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HUMAN CAPITAL CONSULTING ROLES RATE CARD BENCHMARK
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SALES & MARKETING CONSULTING ROLES RATE CARD BENCHMARK
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MARKETING AND CUSTOMER EXPERIENCE CONSULTING ROLES RATE CARD BENCHMARK
SMART INDUSTRY, OPERATIONAL TECHNOLOGY, ENGINEERING, AND FIELD JOBS RATE CARD BENCHMARK
As industries embrace digital transformation, the convergence of Operational Technology (OT) with Information Technology (IT) is reshaping traditional engineering and field operations. This service area plays a vital role in enabling Industry 4.0 adoption across manufacturing, energy, utilities, and other asset-intensive sectors. Avasant benchmarks market rates for more than 175 specialized roles, including automation roles, administration services, asset management roles, and more.
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MES & MOM ROLES RATE CARD BENCHMARK
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INDUSTRIAL AUTOMATION ROLES RATE CARD BENCHMARK
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ASSET MANAGEMENT ROLES RATE CARD BENCHMARK
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MANUFACTURING ENGINEERING ROLES RATE CARD BENCHMARK
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ENGINEERING AND CONSTRUCTION SERVICES ROLES RATE CARD BENCHMARK
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FIELD AND FACILITIES SERVICES ROLES RATE CARD BENCHMARK
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OFFICE AND ADMINISTRATION SERVICES ROLES RATE CARD BENCHMARK
SALARY COST AND NON-SALARY COST STACK BENCHMARK
Having the right in-house IT talent is of strategic importance for today’s businesses, and their cost and availability is governed by multiple factors, including skillset and geography. Avasant’s database includes salary cost and non-salary cost benchmarks for more than 180+ jobs covering various cost components—salary, technology, facility, and other operating costs in FTE rate cards.
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SALARY & NON-SALARY DATA
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180+ ROLES
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NON-SALARY INCLUDES TECHNOLOGY, FACILITY, AND OTHER OPERATING COSTS
CLOUD ENTERPRISE AGREEMENTS BENCHMARK
As Public Cloud services make inroads in established enterprises, negotiating a Cloud Enterprise Agreement with market competitive terms is key to optimally realize the ROI. Avasant consultants have extensive experience in helping our clients optimize their Azure/Google Cloud/AWS pricing, and develop saving plans through Enterprise Discounts and Private Pricing.
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ENTERPRISE CLOUD CONTRACTS FOR AWS, AZURE, GOOGLE CLOUD AND IBM
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ENTERPRISE DISCOUNT PROGRAMS
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PRIVATE PRICING
SOFTWARE LICENSE BENCHMARK
As the software licenses cost and associated maintenance and services consume a substantial portion of IT budgets, we cover software license cost from a Total Cost of Ownership perspective, covering all key cost elements in our benchmarks
ENTERPRISE SOFTWARE SOLUTION
ERP | CRM | Analytics | Security
Enterprise software remains the backbone of business operations—but evolving licensing models and complex pricing structures often lead to cost inefficiencies.
Avasant’s Enterprise Software Benchmark provides a clear view of your software pricing, licensing models, and total cost of ownership compared to market standards. With benchmark data across 1,200+ technology vendors, we help clients ensure their agreements are competitively priced and commercially optimized.
Key Cost Elements Covered:
License and maintenance fees | Hosting or infrastructure costs | Implementation and upgrades | Release and ongoing maintenance | Training and technical consulting
Our insights empower enterprises to mitigate overpayment risks, validate vendor proposals, and align software investments with business priorities.
SOFTWARE AS A SERVICE (SAAS) SUBSCRIPTION COST
Microsoft | Salesforce | ServiceNow | Workday | Adobe | Oracle Cloud
With SaaS models dominating enterprise IT, optimizing subscription costs and renewals is essential for financial agility.
Avasant’s SaaS Subscription Cost Benchmark compares your subscription pricing, discount structures, and utilization levels against real-world market data. We deliver actionable insights through market price benchmarks and scenario analysis, enabling clients to:
- Benchmark costs across plans, geographies, and usage tiers
- Identify opportunities for consolidation and license rationalization
- Validate renewal pricing and commercial terms
- Strengthen negotiation leverage with vendor-specific insights
Our benchmarks help organizations avoid shelfware, secure optimal terms, and maximize the value of SaaS investments.
SOFTWARE LICENSE OPTIMIZATION (SLO)
Rationalize | Optimize | Govern
Software portfolios often contain hidden inefficiencies—from redundant licenses to underutilized subscriptions.
Avasant’s Software License Optimization (SLO) service applies analytics and benchmark intelligence to rationalize your license landscape and uncover savings opportunities.
Core Focus Areas:
Inventory and usage analysis | Shelfware identification | License model evaluation | Optimization and consolidation recommendations | Negotiation strategy support
By combining utilization analytics with market benchmarks, Avasant helps enterprises achieve cost savings, improve compliance, and enhance software governance.
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ENTERPRISE SOFTWARE SOLUTION
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SOFTWARE AS A SERVICE (SAAS) SUBSCRIPTION COST
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SOFTWARE LICENSE OPTIMIZATION (SLO)
Data API
Our Data API is a powerful service to allow you to seamlessly access and retrieve data stored within our databases. It offers direct, programmatic access to our data, enabling more efficient integration into your existing tools and workflows. Whether you’re looking to pull specific data points or need regular updates, the AvaMark™ Data API helps you streamline that process. We understand the growing need for agility in today’s data-driven world. With these API, we are responding to this need. It allows you to set up automated data retrieval, ensuring you always have the latest information without the need for repetitive manual data exports. By providing access to the data in real-time, we enhance your ability to stay ahead in the industry. AvaMark Data APIs can effortlessly be integrated with Power BI, transforming raw insights into powerful, interactive dashboards at your fingertips
Avasant provides access to the following benchmark datasets via APIs:
- Rate Cards API – Access to over 500+ roles across 30 categories and 50+ geographies
- Managed Services (ITO and BPO Services) API – Access to over 250+ resource units across 55+ categories
- Computer Economics – IT Spending and Staffing Benchmarks API
- Computer Economics – Europe (EU) IT Spending and Staffing Benchmarks API
- Business Economics – Procurement Budgets, Staffing, and Process Metrics API
- Business Economics – Finance & Accounting Budgets, Staffing, and Process Metrics API
- Business Economics – Human Resources Budgets, Staffing, and Process Metrics API
Avasant offers a Data API that provides access to its IT Spending and Staffing Benchmarks and Business Economics Benchmarks at the NAICS code level.
Contact us to know more about the features, license terms and pricing.
How can your business benefit from AvaMark™ Data APIs?
- Streamlined Integration: Easily connect our services to your existing platforms, reducing manual work and boosting efficiency.
- Download in Excel/CSV Format: Easily download data in Excel/CSV format for further analysis
- Scalable Solutions: Our API grows with your needs, whether you need a few data points or large-scale requests.
Intended Audience
Avasant’s benchmarking services empower diverse stakeholders across the enterprise with actionable, benchmark-driven insights to fuel smarter decisions. These include
- CXOs
- Procurement and Sourcing Leaders
- Enterprise IT, Finance Teams
- Category Managers
- Transformation & Strategy Leaders
- Shared Services & Operations Leaders
Our Benchmarking Services empower teams to:
- Optimize Pricing – Determine competitive, market-aligned pricing for bids, proposals, and renewals.
- Improve Solutioning – Design resource-efficient delivery models based on industry staffing patterns and service structures.
- Benchmark IT Spend & Staffing – Compare IT budgets and FTE allocations against global peers.
- Analyze Cost Structures – Break down and refine cost drivers to improve profitability.
- Sharpen Competitive Positioning – Back commercial decisions with empirical data and differentiate offerings effectively.
Whether it’s optimizing bid proposals, refining commercial strategies, renewals, enhancing sales pitches, or crafting effective solutions, we provide comprehensive data insights to drive efficiency and success in competitive markets.
Contact Us
Akshay Khanna
PARTNER
Robert Joslin
PARTNER
Anuj Jain
Senior Director
Prakash Sharma
Director
