Analytics is one of the key pillars of EXL Services digital transformation practice, which accounts for more than quarter of its annual revenue. In 3Q’18, the company experienced 53.9% YoY increase in Analytics revenues and also won 14 new clients, including 8 in operations management businesses and 6 in analytics.
It is traditionally strong in the BFSI vertical, which contributes more than half of its revenue. It is also winning new logos in healthcare, travel and transportation, and energy and utilities.
Through its digital innovation labs, it has developed reusable IPs such as Digital EXLerator Framework, MicroAnalytix and industry-specific solutions, with the help of a team of 2,900, which includes data scientists, statisticians and analysts.
Its robust partner network includes leading RPA players (Automation Anywhere, UiPath), AI/Analytics platform providers (flamingoAI, Nuannce, Verint, MicroStrategy), and cloud management (Oracle, Informatica).
With its connected intelligence partners program, it sharply focuses on cross-pollination of core industries and digital technologies to accelerate client business outcomes. So far, this program has helped EXL to improve GTM strategies with leading technology partners, solution partners and academic networks.
Investments and Innovation
EXL has taken an aggressive inorganic approach towards enhancing its big data and analytics capabilities. Its acquisitions include Inductis (2006), DataSource Consulting (2016), IQR Consulting (2016), Health Integrated (2017), and SCIOInspire Holdings (2018).
It established an advanced analytics lab in Gurgaon, India for ideation and co-innovation with clients. Additionally, it has set up a customer engagement lab in Philippines to build digital intelligence solutions.
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