Nearshore Call Centers: What You Need to Know
The Philippines in recent years became the top offshore destination for call centers, overtaking former leader India.
Platform BPO and its Impact on Outsourcing
Platform BPO is also known as Business Platform as a Service (BPaaS) or Business Process as a Utility (BPU) and is essentially an end-to-end process management service hosted on cloud. Platform BPO provides an alternative to legacy outsourcing that has been coming under pressure in the current volatile economic scenario due to its inflexible contracting structure, lack of innovation and want of business value addition. Platform BPO can be viewed as a union of Software as a Service and Infrastructure as a Services for an entire Business Process.
Africa Rising – Outsourcing Juggernaut set Sails
Africa has emerged as a favored destination for Outsourcing in the past few years. The overall development of Infrastructure, Government incentives and FDI has led to sea change in the IT/BPO industry in the continent.
Incentives & Opportunities for Scaling the “Impact Sourcing” Sector: Full Report
Avasant carried out a comprehensive study with the support of the Rockefeller Foundation with the goal of providing recommendations for governments and industry to implement and scale Impact Sourcing based on global best practices that align policies and incentives to industry needs.
Incentives & Opportunities for Scaling the “Impact Sourcing” Sector: Executive Summary
Avasant carried out a comprehensive study with the support of the Rockefeller Foundation with the goal of providing recommendations for governments and industry to implement and scale Impact Sourcing based on global best practices that align policies and incentives to industry needs.
Leveraging Social Media to Gain Market Share in Services Marketing
Social Media Marketing is a new phenomena in the new age marketing which has helped brands across the globe connect with audience effectively, in an engaging manner.
Operational Impact of Cloud Computing on Buyer and Service Provider Organizations
Cloud computing has further reduced the constraints of doing business in this global economy. It has enabled flexibility, agility, mobility and ability to pay for IT services based on use. Stakeholders from the buyer and provider side have to align their operations to reap the benefit of the new reality.
Building and Running Contact Centers in Emerging Economies
Over the last few years, Contact Centers have mushroomed in emerging destinations such as India and Philippines creating job opportunities for millions. As businesses become more customer-centric, more Contact Centers are being established every day.
