The increasingly digitized and globalized world economy driven by innovation, disruptive technologies, and interconnectivity has transformed the traditional business models of shared services and outsourcing organizations. Now collectively referred to as Global Business Services (GBS), these organizations are continuously evolving to support more complex core business processes and enable more agile, flexible, sustainable and cost-effective operations.
The business process outsourcing (BPO) sector of the Caribbean grew at an average rate of 17% from 2010 to 2015. Increasingly, international BPO companies are tapping into a young, cost-effective workforce that speaks four different languages on top of their mother tongues.
Technology today is nearly ubiquitous and still rapidly advancing. The possibilities with technology for not only our businesses, but for social good, are endless. However, organizations today are not able to purposefully harness the power of technology because they cannot break away from habitual and legacy processes. One might argue that enterprises have focused only on incremental gain to drive utility and revenue, forgoing opportunities which support those breakthrough innovations required to fundamentally transform and disrupt.
The Digital Masters RadarView™ is the culmination of a rigorous year-long research initiative which assessed over 40 providers across three key dimensions: Current capabilities in six technology prerequisite areas, the ability to hyper-converge multiple technologies for business benefits, and the future centricity of the provider’s business and technology vision.
As enterprises transition to cloud and integrate digital technologies to generate new revenue streams, there is no longer a secure perimeter and the data-centric security strategy has become critical.
Monitoring and Evaluation (M&E) has been crucial for social sector projects where it is implemented with an intent to track project performance in achieving the intended outcomes. Operationally, the M&E process is often treated as part of support activities to the overall project delivery. Under this traditional approach, most of the M&E activities are around indicator selection to enable reporting per donor preferences.
Intelligent Automation provides a powerful lever to rapidly improve business process performance while freeing up teams to focus on more value-adding activities. Establishing a successful automation program requires enterprises to identify the right processes for automation, driving cost savings, optimization, productivity, efficiency and business value.
A comprehensive analysis of India’s Blockchain adoption across states and industries has noted key trends in regulatory environments. Learn more from the full report.
The RadarView™ report covers the top 24 service providers that have shown mature capabilities, future-aligned investments and innovations, and consistent growth in their Applied AI and Advanced Analytics offerings.
The involvement of almost 50% of Indian states in blockchain-related initiatives is driving public sector blockchain adoption in India. Learn more.