Avasant Digital Forum: Digital First Healthcare: Re-Imagining the Customer Value Chain
This Digital Forum provided cutting-edge insights on how Healthcare firms are modernizing their IT and adopting digital operations. Learn about the latest innovations in the area of Claims processing and Digital Customer engagement.
The Healthcare business teams need the correct data in-hand to serve customers faster and more efficiently. Today, they are dependent on vastly distributed and complex systems which do not provide real-time views with business context. Without business context it’s impossible to derive meaningful actionable insights in order to improve customer experience or fuel business growth. Rising cost complexities, interconnected systems and mounting regulatory pressures makes it imperative to know not just what went wrong, but why it went wrong in real-time. Simply looking at IT observability provides limited value to business operations teams.
This session will focus on how to extend observability to support business operations.
Key Topics
- Digital Customer Engagement
- End-to-end Digitization of the Claims Customer Journey
- AI, Automation, and Digital Technology Solutions