Session 3: Practical Insights and Strategies to Enhance the Customer Experience in BFSI
As customer expectations evolve, the BFSI sector faces increasing pressure to provide faster, more transparent, and personalized financial services. This session will highlight how enhancing customer experience is crucial to building trust, driving engagement, and maintaining a competitive edge in a digital-first world. Attendees will learn how to streamline customer interactions through digital platforms, offer more personalized financial advice, and use Generative AI to predict and respond to customer needs with precision. These insights are invaluable for BFSI professionals focused on increasing customer retention, improving satisfaction, and navigating the shift toward a more customer-centric business model.
Avasant Distinguished Fellows Leadership Series
In three sessions, we’ll discuss why the Customer Experience is important for Business Growth. We’ll delve into three industries: Retail and Travel, Healthcare, and BFSI. These digital forums are designed to offer actionable strategies tailored to each industry’s specific challenges, helping leaders prioritize the customer experience as a key driver of growth and long-term success.
Our expert speakers will offer tips on improving the customer experience and retention, simplifying customer interactions, and leveraging Gen AI to achieve more discerning customer insights.
Featured Speakers
Julia Bardmesser
CEO, Data4Real, and Avasant Distinguished Fellow
Tushar Rao
VP Global Technology Strategy, Manulife, and Avasant Distinguished Fellow
Jose Martinez
SVP and CIO, OneAmerica Financial, and Avasant Distinguished Fellow
Supro Ghose
SVP and CISO, EagleBank, and Avasant Distinguished Fellow
About Avasant
Avasant is a leading management consulting firm focused on translating the power of technology into realizable business strategies for the world’s largest corporations. Specializing in digital and IT transformation, sourcing advisory, global strategy, and governance services, Avasant prides itself on delivering high-value engagements through industry-focused innovation and flexible client-based solutions.
Our seasoned professionals have an average of 20 years of industry-honed expertise, having conducted 1000+ engagements in over 50 countries. Avasant’s next generation consulting and advisory methods have made it the top-ranked firm in its class, with recognition from numerous organizations, including: Vault, NOA, IAOP, and Wall Street Journal.
Avasant’s engagement in the global market has inspired a strong commitment to community and purpose. Avasant Foundation supports technology and skill development programs to create employment opportunities for youth across Africa, Asia, the Caribbean and Latin America.
For more information, visit https://www.avasant.com.
Follow news, photos and video on Twitter at http://www.twitter.com/avasant, Facebook at https://www.facebook.com/avasantllc, and LinkedIn at https://www.linkedin.com/company/avasant/.
About Avasant’s Distinguished Fellows Program
The Avasant Distinguished Fellows Program promotes thought leadership and provides subject matter expertise for Avasant’s clientele. Selected from a pool of over 500 nominations, the program brings together C-level executives and board-seasoned leaders who possess decades of experience in their competencies, which include CEO, COO, CIO, CISO, Chief Process Officer, and other key c-suite roles across various industries, including: retail, manufacturing, banking, utilities, healthcare, travel and transportation and pharmaceuticals. The Fellows create strategies and executive programs that provide unique value to Avasant’s clients in the areas of digital innovation, process transformation, IT, information security and operational risk management, BPO, procurement, and business strategy. Learn more.
Register
Samantha Rattan
Sr. Manager, Avasant