The rapid evolution of remote server-management technologies and IT architectures, changes in customer behaviors and demand patterns; and developments within the provider and offshore supply environment is propelling the industry toward accelerated adoption of Remote Infrastructure Management.

Though 50% of IT resources in global organizations are engaged in managing the various elements of IT infrastructure, there has historically been some resistance to sending out this core IT function to remote geographies because of perceived higher risks in managing and maintaining enterprise IT environments. This mind-set, however, has started changing over the last few years.