eSourcing Capability Model for Service Providers
Dr. Pradeep Mukherji and Rajarshi Chatterjee
The sourcing industry has matured over the years and continues to create value for organizations in today’s globalised environment. Many outsourcing organizations have gained big rewards, enabling companies to focus on their core business and improve their organization’s performance. Research shows that outsourcing has improved performance, given better service quality, access to better technology, faster turnaround of critical information, improved processes and lowered costs. With rapid improvements in technology and infrastructure, sourcing of IT enabled services (eSourcing) has become a critical component in an organization’s strategy and plays a key role in its growth.
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