Press Release

Avasant President conducts workshop on Effective Contract and SLA Management at the Business Process Services Conference in Johannesburg

Los Angeles, USA - July 24, 2012 - Avasant President and Managing Partner APAC and EMEA, Dr. Pradeep K. Mukherji conducted a workshop on "Effective Contract Management and Service Level Agreements (SLAs) for Achieving Better Business Process Outsourcing and Offshoring Outcomes" at the Hyatt Regency, Johannesburg on July 23, 2012. The workshop was part of the ongoing Business Process Services Conference from July 23-26, 2012 organized by the Institute of International Research (IIR). The workshop addressed key topics of interest of leading executives of buyer and provider companies in the growing African market. The workshop aimed to highlight the strategic role of contracting and SLA development and management in the Business Process Sourcing lifecycle. The key learning's of the workshop were
  • Creation of SLAs that relate as closely as possible to the buyer's key business imperatives
  • Efficient use of contracts and SLAs in managing outsourcing relationships
  • Flexible structure of contracts and SLAs to be amended with alternative metrics
The Business Process Services conference was attended by more than 100 delegates from different countries and also included many of the CIOs/CTOs, IT Directors and Heads of various Business Units representing key growth markets in South Africa as well as Africa in general. About Avasant Avasant is next generation top management consulting, research and events firm servicing global clients across the public, private, and non-profit sectors. Avasant's talented team of consultants, lawyers and technologists average over 20 years of industry-honed experience and have conducted over 1,000+ engagements in over 40 countries worldwide. Avasant is recognized as a leading Strategic Sourcing, Technology Optimization and Globalization Consulting firm. According to the International Association of Outsourcers (IAOP), Avasant is ranked among the "World Best Outsourcing Advisors". Further, Avasant holds honored distinctions as the Black Book of Outsourcing's ‘Number 1 BPO Advisor' and ‘Top 10 Full Service Advisor'. For more information on Avasant, please visit For more information, Contact Avasant LLC Voice: +1.310.643.3030 Fax: +1.310.643.3033