High-Tech Companies are Developing Digital Strategies to meet an Uncertain Post-COVID Economy
Los Angeles, October, 2021 High-tech companies are facing risk associated with the pandemic including stressed supply lines, revenue uncertainty, and changing customer habits. While the risks may vary by region and product, the solution is the same—digital transformation. High-tech companies are looking at automation to reduce supply chain disruption and IoT to make production more efficient. They are looking at automation as well as augmented/virtual reality to deal with digital skills gaps. And they are using AI and analytics to enhance the customer experience and product design. Because the need for transformation is spread across so much of the value chain, many high-tech companies are looking for experienced partners. These emerging trends are covered in Avasant’s High-Tech Industry Digital Services 2021–2022 RadarView™. The report is a comprehensive study of digital service providers in the high-tech space, including top trends, analysis, recommendations, and a close look at the leaders, innovators, disruptors, and challengers in this market. We evaluated 35 providers using three dimensions: practice maturity, partner ecosystem, and investments and innovation. Of those 35 providers, we recognize 19 that brought the most value to the market during the past 12 months. The report recognizes service providers in four categories:
- Leaders: Accenture, Capgemini, IBM, Infosys, TCS, and Wipro
- Innovators: Atos, Cognizant, HCL, and Tech Mahindra
- Disruptors: Harman Connected Services, LTI, NTT DATA, Unisys, and Virtusa
- Challengers: Birlasoft, CGI, Mindtree, and Zensar
- Scale up the digitalization of processes across the value chain such as AI (product design), IoT (production), and automation (procurement) to contain costs and drive efficiency.
- Leverage next-gen technologies such as immersive reality for remote collaboration and autonomous robots to perform repetitive tasks in order to reduce human dependency and errors.
- Analyze the preferences, buying patterns, and demands of customers to provide personalized products (laptops and smartphones) and value-added services (bots for customer services).
- Promote “as-a-service” models to reduce financial burdens, provide updated and regular security, and increase the flexibility of devices for managing customer expectations.