Pandemic Pushes State, Local Governments to Modernize Systems
LOS ANGELES, DECEMBER 1, 2020 In 2020, the global pandemic has exposed many governmental organizations in their limited availability of digital communication channels. In fact, prior to March 2020, 43% of UN member states did not have any organized digital media strategy. Many home-bound citizens relied on governments to provide them with relevant information and to deal with pressing issues around healthcare, unemployment, and economic stability. In the face of that, many governments started using a plethora of tools such as online portals, apps, social media platforms, and chatbots to reach out to residents. To support such initiatives, it is crucial that government agencies invest in modernizing their IT infrastructure for migrating workloads, automating processes, and making decisions based on data. These emerging trends are covered in Avasant’s new State & Local Digital Services 2020-2021 RadarView report. The report is a comprehensive study of digital services in state and local governments, including top trends, analysis, recommendations, and a close look at the leaders, innovators, disruptors, and challengers in this market. Avasant evaluated 35 providers using three dimensions: practice maturity, partner ecosystem, and investments and innovation. Of those 35 providers, we recognize 14 as having brought the most value to the market during the past 12 months. The report recognizes service providers in four categories:
- Leaders: Accenture, Capgemini, IBM
- Innovators: Infosys, NTT DATA, TCS, Wipro
- Disruptors: Atos, CGI, Perspecta, Unisys
- Challengers: Conduent, DXC, Serco
- Modernize legacy systems by scaling-up cloud adoption to reroute capital to more-productive applications and encourage collaboration in government workplaces.
- Regularize threat and vulnerability audits for legacy systems and applications and strengthen endpoint, network and infrastructure, cloud, and transaction security.
- Deploy automation-based solutions to facilitate telework, streamline financial relief processes (unemployment insurance, child support), and support frontline workers.
- Ramp-up investments in digital communication channels to monitor and analyze residents’ opinions (through polls, surveys), dispel rumors, and promote awareness.
- Invest in analytics-based solutions to develop data-driven economic and social policies, leverage bots for providing continuous support, and counter cyberattacks.
- Mine data assets and leverage predictive analytics/AI to facilitate citizens' safety and security by preventing accidents (through alerts) and planning emergency response (floods, fire, etc.).