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Desktop Support Outsourcing Trends and Customer Experience 2024
The question of whether to turn over the desktop support function to a service provider is a critical and surprisingly complicated one. Our research shows a strong cost advantage to outsourcing the desktop support function, but other factors, including increased automation and self-service assistance, can change the equation, potentially making it less cost-effective.
June, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 3D: Benchmarks by Organization Size: Very Large
This year, Avasant Research is celebrating the 35th anniversary of the Computer Economics IT Spending and Staffing Benchmarks study. To mark this milestone, we have accumulated the largest sample of companies in our history (over 350 companies in our single-year sample compared to 215 last year), including a significant number of the world’s largest enterprises. For the first time, we not only have small, midsize, and large chapters but also a very large chapter for companies with over $500 million in IT spending.
September, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 38: Technical Services
Chapter 38 provides benchmarks for technical services organizations. The 29 respondents in the sample range in size from a minimum of about $50 million to about $50 billion in annual revenue. This subsector includes firms that provide technical services, such as engineering, architectural, scientific, research, and other services.
September, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 26: Industrial and Automotive
Chapter 26 provides benchmarks for industrial and automotive manufacturers. The 45 respondents in this subsector make auto parts, material handling equipment, engines, machinery, vehicles, and similar durable goods. The manufacturers in the sample range in size from about $50 million to over $200 billion in annual revenue.
September, 2024
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Shokworks’ Blockchain Breakthroughs
Companies are faced with a multitude of technologies to invest in from AI, blockchain, data analytics, automation, and more. But seeing past the technology and understanding how to deploy it to get real-world business results is key. When engaging a provider to help, this becomes doubly important. There are many companies that dabble in blockchain, but few know how to get the best results. One of these is Shokworks Inc., a Dallas-based company that is pioneering creative, viable solutions that span industries, from sports to education to entertainment and more.
October, 2024
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E-commerce Sees Innovation Through Emerging Technologies
E-commerce adoption numbers are more difficult to interpret than other technologies in our Tech Trends reports. Some sectors, such as healthcare and manufacturing, may have fewer e-commerce needs than sectors like retail. As such, adoption and investment numbers have seemed low. This Research Byte provides a summary of our full report on e-commerce adoption trends and customer experience.
January, 2025
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Declining Business Analyst Staffing Ratios but Rising Importance
The number of business analysts in the IT department is decreasing, but the importance of the role is not. Business analyst staffing is undergoing a significant transformation due to the rapid advancement of technologies such as AI, automation, and real-time data analytics. This necessitates a stronger focus on foundational IT infrastructure, leading to increased demand for technology infrastructure and support roles. This Research Byte summarizes our full report on business analyst staffing ratios.
April, 2025
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IT Spending and Staffing Benchmarks 2025/2026: Chapter 2: Composite Benchmarks
This chapter provides composite metrics for all survey respondents across all sectors and organization sizes. The sample includes over 300 organizations and is stratified by size and sector as described in the survey methodology section. Respondents must have at least $50 million in annual revenue or IT spending greater than $1 million, and maintain at least some operations in the US or Canada. There is no upper limit on the size of survey respondents.
August, 2025
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IT Spending and Staffing Benchmarks 2025/2026: Chapter 15: Construction and Trade Services
Chapter 15 provides benchmarks for construction and trade services companies. The 38 respondents in the sample range in size from about $50 million to over $75 billion in annual revenue. The category includes engineering and construction companies, commercial, residential, and industrial construction contractors, specialty contractors, oil field services firms, firms that provide mining services, environmental services firms, and other construction and trade services firms.
August, 2025
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Server Support Staffing Ratios 2023
The demand for server support administrators has been on a downward trend for a decade. Virtualization, automation, DevOps, and the cloud have made IT infrastructure easier to administer. As a result, the IT infrastructure support burden is lessening, although there are factors also working in the other direction. We examine those factors in this new report, part of our IT staffing series.
April, 2023
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European IT Spending and Staffing Benchmarks 2023/2024: Chapter 1: Executive Summary
This chapter provides an overview of the key findings from the European study and describes the contents of the subsequent chapters. It also includes information on the study participants and the survey methodology.
September, 2023
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Best Practices for Benchmarking Your IT Budget Ratios
Benchmarking is a popular way for IT executives to justify their IT budgets and better focus their efforts to achieve a state of continuous improvement. Whether it is to compare their IT spending levels with industry peers, defend current spending levels, justify new spending requests, or identify opportunities for cost improvement, benchmarking is the best way to objectively measure an organization’s IT budget against industry standards.
December, 2023
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IT Quality Assurance and Testing Staffing Ratios 2024
IT quality assurance and testing has always been a vital role in IT organizations. However, the role of quality assurance as a discrete job position has changed significantly. In 2023, the percentage of quality assurance and testing staff as a percentage of the total IT staff dropped to 3.6% from 4.2% in 2022.
February, 2024
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IT Spending Trends in the Education Sector 2024
The education sector faces many complex and interrelated socio-economic, political, and technological challenges. But the sector is crucial in shaping the future of society, requiring creative solutions to address these multifaceted problems. This report analyzes the unique IT characteristics of the education sector with its various subsectors. We conclude with the outlook for increased IT spending and staffing in the education sector in the coming years.
May, 2024
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IT Security, Cybersecurity, and Compliance Spending Benchmarks 2024
We live in an era where we are surrounded by devices that connect us to enterprise data and allow us to do our jobs from anywhere. However, connected devices are vulnerable, so it is not surprising that cybersecurity attacks are increasing as the number and type of such devices increase. Daily, organizations are subjected to phishing emails, social engineering, malware, ransomware, trojans, viruses, and worms. And new attack vectors are constantly emerging. This creates an expensive and constantly shifting security landscape.
June, 2024
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