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  • Fig2 AI Finding RB - Artificial Intelligence Adoption Trends and Customer Experience 2020

    Artificial Intelligence Adoption Trends and Customer Experience 2020

    Artificial intelligence is not a single technology but several closely grouped technologies that allow for a machine to absorb and analyze data in order to make a recommendation or take an action. AI is not yet a mature technology, but interest in it is growing.

    August, 2020

  • IT Outsourcing Statistics primary image - IT Outsourcing Statistics 2020-2021

    IT Outsourcing Statistics 2020-2021

    This major study profiles outsourcing activity for 11 IT functions: application development, application management, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations, system implementation/integration and web/e-commerce systems.

    August, 2020

  • July29 webinar image - Computer Economics: Impact of the Coronavirus Pandemic on IT Budgets in 2020

    Computer Economics: Impact of the Coronavirus Pandemic on IT Budgets in 2020

    Computer Economics: Impact of the Coronavirus Pandemic on IT Budgets in 2020 At the beginning of 2020, IT organizations were poised for another year of strong IT operational budget growth—and then the global coronavirus pandemic struck. IT leaders are changing their priorities for new projects as a result of COVID-19. Based on the results of the 31st annual Computer Economics IT spending survey just completed, Avasant’s digital forum “Computer Economics: Impact of the Coronavirus Pandemic on IT Budgets in 2020” discussed how companies are responding to the crisis.

    July, 2020

  • CE ApDevOut Fig2 - Application Development Outsourcing Trends and Customer Experience 2019

    Application Development Outsourcing Trends and Customer Experience 2019

    The outsourcing of the application development function showed a slight increase in our annual IT Outsourcing Statistics study, but overall, the frequency of outsourcing this function has been on the decline since 2012. The use of application development service providers is at a crossroads, and the slow decline may continue. This report examines adoption trends and customer experience with application development outsourcing.

    March, 2019

  • CE DatabaseAdministration Fig2 - Database Administration Outsourcing Trends and Customer Experience 2020

    Database Administration Outsourcing Trends and Customer Experience 2020

    Database administration outsourcing often leads to satisfied customers who save money. But compared with other outsourcing categories in our annual study, the use of database administration service providers is not a widely practiced strategy. To help IT executives understand their options, this study examines adoption trends in database administration outsourcing.

    May, 2020

  • CE OutsourcingFrequency Fig2 - Data Center Operations Outsourcing Trends and Customer Experience 2020

    Data Center Operations Outsourcing Trends and Customer Experience 2020

    Data center outsourcing provides good economic and service success, but the frequency by which IT organizations choose to outsource this function has been volatile. In this study, we provide IT executives with insight into how broadly their peers are undertaking outsourcing as a data center strategy. We also examine the success rates that organizations are having with reducing cost and improving service through outsourcing the critical data center function.

    April, 2020

  • Covidgraph - COVID-19 Impact on IT Organizations and Service Provider Relationships - April 2020

    COVID-19 Impact on IT Organizations and Service Provider Relationships – April 2020

    As the COVID-19 pandemic continues, IT leaders are asking what actions they should take and what a recovery will look like. The recovery will include reorganization of IT service delivery, invocation of force majeure, and renegotiation of support agreements with third parties. This presentation lays out the expected life-cycle stages for the current pandemic and its impact on IT services short-term and long-term. We also outline specific contractual and legal considerations that IT leaders should understand in renegotiating relationships with service providers.

    April, 2020