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  • Top 10 Best Practices - Two-Factor Authentication Among Least Mature Best Practices

    Two-Factor Authentication Among Least Mature Best Practices

    Computer Economics has released its major annual study on 33 IT management best practices, with two-factor authentication topping our list of least mature practices. This Research Byte highlights some of our findings on the least mature practices, along with an overview of the contents of the full study. The full study analyzes the growth and maturity of all 33 best practices, which are grouped into five major categories: IT governance, IT financial management, IT operational management, IT security and risk management, and application development.

    March, 2022

  • Top 10 Best Practices - IT Management Best Practices 2022

    IT Management Best Practices 2022

    The best-run IT organizations not only focus their process improvement efforts on those of other departments, they also seek to optimize their own IT management processes internally. In this study, we examine the growth and maturity of 33 IT management practices, which we have grouped into five major categories: IT governance practices, IT financial management practices, IT operational management practices, IT security and risk management practices, and application development practices. (196 pp., 178 figs.)

    March, 2022

  • Graph Template Quality Assurance - IT Quality Assurance Staffing Ratios 2022

    IT Quality Assurance Staffing Ratios 2022

    Staffing levels for IT quality assurance personnel have been relatively steady over the past five years for several reasons, including the new ways in which software is being developed and the varying needs of industry sectors. In this report, we first evaluate recent changes in IT QA staffing levels. We then provide three benchmarks by organization size and by sector: QA staff as a percentage of the IT staff, QA staff as a percentage of the Application Group, and applications per QA staff member. We conclude with recommendations for improving the effectiveness of the QA function within the IT organization.

    February, 2022

  • Security Tower 2 - IT Security, Cybersecurity, and Compliance Spending Benchmarks 2022

    IT Security, Cybersecurity, and Compliance Spending Benchmarks 2022

    Security and cybersecurity incidents are costly, with losses increasing every year. It is no wonder, then, that organizations continually rank security as a top priority for new spending. But how much are they spending? This report provides spending and staffing benchmarks by industry and organization size for IT security, cybersecurity, and related compliance. Benchmarks are calculated by number of users, organization revenue, and percentage of IT spending, as well as by number of network devices, locations, and endpoints. Security staffing is calculated as a percentage of the IT staff and also per user. Industry benchmarks are provided for business services, financial services, critical infrastructure, public sector, healthcare, manufacturing/distribution, and retail. There is also a breakdown for identity/access management, security policy/awareness, cybersecurity/incident response, threat and vulnerability management, data privacy/security, and governance, risk, and compliance.

    February, 2022

  • VR AR - Virtual and Augmented Reality Adoption Trends and Customer Experience 2022

    Virtual and Augmented Reality Adoption Trends and Customer Experience 2022

    Virtual reality (VR) and augmented reality (AR) are emerging technologies with the potential to change the nature of work as more use cases emerge for training, collaborating, and interacting with customers. These technologies are not only emerging but disruptive.

    February, 2022

  • SD WAN 2022 - SD-WAN Adoption Trends and Customer Experience 2022

    SD-WAN Adoption Trends and Customer Experience 2022

    Software-defined wide-area networking (SD-WAN) has evolved from a technology designed to reduce costs and enhance operational efficiency to being a crucial element in business sustainability. It is a fundamental pillar for business and digital transformation. This study quantifies the current adoption and investment trends for SD-WAN as well as the benefits driving companies to expand their SD-WAN implementations. We assess these trends by organization size and sector. We also look at the ROI and TCO experiences of adopters along with current investment levels. We conclude with practical advice for planning new investments in SD-WAN and associated services.

    February, 2022

  • Desktop Support Staff - Desktop Support Staffing Ratios 2022

    Desktop Support Staffing Ratios 2022

    When viewed as a percentage of the total IT staff, the percentage of desktop support personnel remains essentially unchanged. In this study, we use four metrics for benchmarking: desktop support staff as a percentage of the IT staff, PCs per desktop support staff member, applications per desktop support staff member, and users per support staff member. We also assess these ratios by organization size and sector. In addition, we provide benchmarks for the end-user support group, comprised of desktop support, help desk support, and IT training/documentation staff. We conclude with strategies for improving the efficiency of desktop support staff.

    January, 2022

  • ComputerEconomicsITmgmt2021 1 - IT Management and Administration Staffing Ratios 2022

    IT Management and Administration Staffing Ratios 2022

    When it comes to IT managers, it is important to find the sweet spot. Too many, and the IT group can become top-heavy and bureaucratic, too few and IT staff members can feel unsupported and without direction. This report examines how many IT managers a well-run IT organization typically requires, along with staffing metrics for two related administrative functions: IT finance/vendor management and administrative support. To benchmark IT management, we use two metrics: IT managers as a percentage of the IT staff and users per IT manager. We provide metrics for small, midsize, and large organizations. To provide further perspective, we consider the five-year trend in IT managers as an average percentage of the IT staff.

    January, 2022

  • Trend in Network Support Staff as a Percentage of IT Staff fixed - Network Support Staffing Ratios 2021

    Network Support Staffing Ratios 2021

    Computer networks are more important than ever. Although the level of network support staffing has plateaued in previous years, there are signs of resurgence. This report will help IT managers determine whether their organization is keeping pace with improvements in network management by comparing their network support staffing ratios against industry benchmarks. We provide four benchmarks: network support staff as a percentage of the IT staff, network support staff as a percentage of the Network and Communications Group, network devices per network support staff member, and users per network support staff member. We provide benchmarks by organization size and sector. We conclude with recommendations for optimizing the cost of network support staff.

    December, 2021

  • RFID - RFID Adoption Trends and Customer Experience 2021

    RFID Adoption Trends and Customer Experience 2021

    Radio-frequency identification is gaining ground in certain industry sectors and applications where its benefits are clear. Although RFID may one day become even more widespread than barcodes, it will take longer than its advocates hope for. This report quantifies the current adoption and investment trends for RFID technology as well as the benefits driving companies to expand their RFID implementations. We assess these trends by organization size and sector and examine the ROI and TCO experiences of adopters. We conclude with practical advice for planning new investments in RFID technologies.

    December, 2021

  • IT Salary Report 2022 - IT Salary Report 2022

    IT Salary Report 2022

    The report is based on our annual survey of representative IT organizations on median salaries and bonuses paid to their IT professionals for positions under study along with other sources of pay data and the US Department of Labor’s Bureau of Labor Statistics (BLS) compensation data. The study also includes job definitions for each position covered.

    December, 2021

  • opportunity 3185099  48062 - HCM Adoption Trends and Customer Experience 2021

    HCM Adoption Trends and Customer Experience 2021

    Human capital management (HCM) systems are becoming increasingly essential as business leaders recognize that success depends on recruiting and retaining the best people. But while the adoption rate for HCM systems is high, there are challenges in deploying them. This report quantifies the current adoption and investment trends for HCM technology as well as the benefits driving companies to expand their HCM implementations. We assess these trends by organization size, sector, and geography as well as the ROI and TCO experiences of adopters. We conclude with practical advice for planning new investments in HCM systems.

    November, 2021

  • Security Adoption and Customer Experience Profile - IT Security Technology Adoption and Customer Experience 2021

    IT Security Technology Adoption and Customer Experience 2021

    Organizations in all industries and of all sizes need IT security technology, and with threats on the rise the investment rate is the highest of any category of technology that we track. However, return on investment is not as rosy, with security technology earning a moderate rating for ROI. This report examines adoption trends for IT security technology of all types, from basic capabilities such as firewalls and spam filtering to more advanced tools such as incident detection. We analyze the adoption rate, investment rate, and economic experience for security technology overall. We conclude with recommendations for ensuring the success of IT security technology investments.

    November, 2021

  • Trend in Web - Web/E-Commerce Staffing Ratios 2021

    Web/E-Commerce Staffing Ratios 2021

    Web/e-commerce support staffing has been generally flat as a share of the typical IT staff over the past five years. But the COVID-19 pandemic has led to a substantial increase in digital interactions with customers, partners, and suppliers. Therefore, we expect staffing demands to increase for web/e-commerce personnel in the coming years. This Research Byte summarizes the five-year trend in web/e-commerce staffing ratios.

    November, 2021

  • Serverr Support Staffing Ratios 1 - Server Support Staffing Ratios 2021

    Server Support Staffing Ratios 2021

    Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. How many server support staff members does an organization need today? To answer that question, we provide four key benchmarks: server support staff as a percentage of the IT staff, users per server support staff member, physical servers per server support staff member, and OS instances per server support staff member. We provide these metrics for small, midsize, and large organizations. We also assess how industry sector can influence server support staffing metrics. We conclude with recommendations for improving server support productivity.

    November, 2021