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IT Spending and Staffing Benchmarks 2024/2025: Chapter 13: Transportation and Logistics
Chapter 13 provides benchmarks for the transportation and logistics sector. The 31 respondents in this sample range in size from a minimum of $55 million to over $100 billion. The category includes organizations that operate buses, trucks, railways, airlines, barges, and ships. The sector also includes logistics companies that transport goods, transportation companies, and regional transportation authorities that move people.
September, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 42: Government Agencies
Chapter 42 provides benchmarks for federal, state, and regional government agencies. This category includes public health agencies, courts and law enforcement agencies, and organizations that provide IT services to government agencies, social service agencies, state parks, and other federal, state, and regional government units. The 15 respondents in the sample have operating budgets that range in size from about $62 million to about $40 billion.
September, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 4: Process Manufacturing
Chapter 4 provides benchmarks for process manufacturers. Process manufacturers are defined as those where the production process adds value by mixing, separating, forming, or chemical reaction. This sector includes manufacturers of chemicals, petrochemicals, semiconductors, pharmaceuticals, dietary supplements, food and beverage products, cosmetics, building materials, packaging materials, steel, glass, paper products, and other process-manufactured goods. The 96 respondents in the sample range in size from a minimum of about $50 million to a maximum of around $70 billion in annual revenue
September, 2024
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IT Management and Administration Staffing Ratios 2023
When it comes to IT managers, it is important to find the “sweet spot.” Too many managers and the IT group can become top-heavy and bureaucratic; too few and IT staff members may feel unsupported and without direction. Overworked managers may be pulled in too many directions, and insufficient management resources may push management tasks on to workers who are ill-equipped to take on those roles.
June, 2023
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CRM Adoption Trends and Customer Experience 2023
Customer relationship management systems are one of the most widely adopted categories of enterprise applications, and investment in new CRM capabilities continues to grow. Although cloud-based CRM offerings have allowed the capabilities to move down-market to smaller companies, the need to adopt a CRM system signals that a company has reached a milestone in the building of its application portfolio, similar to when a company first moves from spreadsheets to a real accounting system. Modern CRM systems are essential for companies looking to improve their productivity and effectiveness in sales, marketing, and customer service.
October, 2023
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Web Operations Outsourcing Trends and Customer Experience 2024
Web operations outsourcing is one of the most popular types of managed services. Organizations of all kinds continue to expand their efforts in online marketing, website management, and e-commerce. This shift toward web-enabled business processes and e-commerce has prompted many companies to reassess their online strategies. In doing so, many have turned to managed service providers that can provide the needed expertise and a flexible, scalable infrastructure to deliver highly available and reliable web and e-commerce systems.
February, 2024
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Bring Your Own Device Best Practices 2024
When iOS and Android smartphones were widely available in the late 2000s, bringing your own device for work-related tasks became popular. Employees generally favored their devices over those issued by the company, because it was simpler not to carry two devices. This trend drove companies to develop rules and regulations to control the practice.
March, 2024
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Worldwide Technology Trends 2024
This study is designed to give business leaders insight into the adoption, investment, and customer experience for 15 technologies in each category. It provides a glimpse into how quickly an emerging technology is being adopted, how deeply more established technologies penetrate the market, and how positive the customer experience is with each of them. The study also delves into the specific types of solutions under consideration. By understanding the adoption trends, investment activity, and customer experience, decision-makers are in a better position to assess the potential risks and rewards of investing in each of these technologies. They also can gain insight into just how aggressively competitors and peers are investing in them.
May, 2024
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IT Spending Trends in Transportation and Logistics 2024
This report analyzes the IT characteristics of the transportation and logistics sector, along with the competitive threats posed by digital disruption. Based on our latest benchmarking survey, it provides key metrics for the sector organizations. We conclude with the outlook for increased IT spending and staffing in the sector in the coming years.
August, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 15: IT Services and Solutions
Chapter 15 provides IT spending and staffing statistics for the IT services and solutions sector. This category includes software companies, SaaS providers, systems integrators, IT solution providers, business process outsourcing firms, and other providers of IT services and solutions. There are 49 organizations in the sample, ranging in size from around $50 million to over $100 billion in annual revenue.
September, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 43: Logistics
Chapter 43 provides benchmarks for logistics providers. The 21 respondents in this sample range in size from $52 million to about $100 billion. This subsector is comprised of logistics companies that transport goods, including refined petroleum distributors, national moving or courier companies, freight transportation companies, supply chain logistics providers, and other logistics companies.
September, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 5: Discrete Manufacturing
Chapter 5 provides benchmarks for discrete manufacturing organizations. Discrete manufacturers are defined as those where the production process adds value by fabricating or assembling individual (discrete) unit production. This category includes manufacturers of consumer products, athletic equipment, industrial equipment, telecommunications equipment, aerospace products, furniture, auto parts, electrical parts, medical devices, and electronic devices, among other products. The 79 respondents in this sample range in size from a minimum of about $50 million to over $300 billion in annual revenue.
September, 2024
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Communications System Support Staffing Ratios 2023
Hybrid work is making communications support more complicated, as workers move beyond email and texting to video conferencing and enterprise social media groups. Because of the rise of consumerization, employees and customers are demanding more immersive experiences, even virtual reality. Cloud-based communication and the rise of artificial intelligence are also changing the role of the communications support staff members. All of this is set to put greater demands on corporate communications in 2023.
June, 2023
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System Implementation/Integration Outsourcing Trends and Customer Experience 2023
System implementation/integration outsourcing is the use of an external service provider to assist in implementing new systems, which often includes integration with other new or existing systems. A systems integration (SI) firm can help or be responsible for some or all of the following: identifying system requirements, understanding and redesigning business processes, selecting a new system, and deploying the system.
November, 2023
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Application Development Outsourcing Trends and Customer Experience 2024
The demand for applications is constantly increasing due to digital transformation, changing business needs, and the surge in generative AI.
February, 2024
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