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ITIL Best Practices 2024
The Information Technology Infrastructure Library (ITIL) is a framework of best practices and processes designed to assist businesses in supporting, delivering, and improving their IT services. The primary goal of ITIL is to ensure that IT services align with business objectives and customer needs. Frequently adopted ITIL processes include incident management, change management, and problem management.
March, 2024
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AI Adoption Trends and Customer Experience 2023
The recent frenzy of interest in generative AI has changed the perception of artificial intelligence (AI). Once locked inside other processes, AI was often forgotten, as it powered everything from Internet of Things (IoT) devices, automation, and security. But generative AI shined a light on AI, not as an embedded technology, but as a driver of efficiency and creativity.
May, 2023
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IaaS Adoption Trends and Customer Experience 2023
Infrastructure as a Service (IaaS) has grown significantly in adoption and investment over the last few years as companies seek to become more agile. This growth continues to be driven by the increased need for companies to become more efficient while reducing the cost of their day-to-day operations.
October, 2023
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Disaster Recovery Plan Testing Best Practices 2024
In today’s unpredictable business environment, there is an increasing reliance on data and digital systems to operate efficiently. With this comes the need for robust disaster recovery (DR) plans and testing to reduce the impact of unforeseen events. The effectiveness of a DR plan can only be truly validated through routine testing. However, while this practice is growing, few organizations are testing their DR plans formally and consistently. This Research Byte summarizes our full report on disaster recovery plan testing as a best practice.
January, 2024
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Monitoring Software Licenses Best Practices 2024
The art of monitoring software licenses is crucial in today’s software-driven world. Enterprises that depend on software must engage in effective license management for cost optimization, compliance assurance, and gaining a competitive edge. It is no longer just a box that needs to be checked.
March, 2024
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Enterprise Architecture Adoption and Best Practices 2023
While large IT project failures generate headlines, an even larger risk may be the incoherence that comes from developing new systems and capabilities without an overall plan. Enterprise architecture is an IT best practice that provides a description of the organization in its desired state. This allows developers to build an infrastructure, data model, systems, and process that are aligned with that organizational architecture.
October, 2023
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VR/AR Adoption Low, For Now
Businesses are in the early stages of adopting virtual reality and augmented reality (VR/AR) solutions. While widespread adoption of VR/AR has not yet fully materialized, businesses are actively experimenting with these technologies. However, the ROI and TCO are favorable for early adopters. This Research Byte summarizes our full report, Virtual and Augmented Reality Adoption Trends and Customer Experience.
February, 2024
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Business Continuity Planning Best Practices 2024
In today’s business landscape, virtually every organization relies heavily on information technology. Therefore, restoring information systems in the event of a disaster is an essential element of risk management, not just IT. At the same time, having IT systems recovered without restoring business operations is of little value. As such, a thorough business continuity plan goes beyond IT recovery, ensuring the overall survival of the business amid disruptions and re-establishing key business functions. Effective continuity planning should also address the potential loss of key individuals, disruption of customer or supplier operations, and failure of logistics providers.
March, 2024
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IT Management and Administration Staffing Ratios 2023
When it comes to IT managers, it is important to find the “sweet spot.” Too many managers and the IT group can become top-heavy and bureaucratic; too few and IT staff members may feel unsupported and without direction. Overworked managers may be pulled in too many directions, and insufficient management resources may push management tasks on to workers who are ill-equipped to take on those roles.
June, 2023
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CRM Adoption Trends and Customer Experience 2023
Customer relationship management systems are one of the most widely adopted categories of enterprise applications, and investment in new CRM capabilities continues to grow. Although cloud-based CRM offerings have allowed the capabilities to move down-market to smaller companies, the need to adopt a CRM system signals that a company has reached a milestone in the building of its application portfolio, similar to when a company first moves from spreadsheets to a real accounting system. Modern CRM systems are essential for companies looking to improve their productivity and effectiveness in sales, marketing, and customer service.
October, 2023
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Web Operations Outsourcing Trends and Customer Experience 2024
Web operations outsourcing is one of the most popular types of managed services. Organizations of all kinds continue to expand their efforts in online marketing, website management, and e-commerce. This shift toward web-enabled business processes and e-commerce has prompted many companies to reassess their online strategies. In doing so, many have turned to managed service providers that can provide the needed expertise and a flexible, scalable infrastructure to deliver highly available and reliable web and e-commerce systems.
February, 2024
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Bring Your Own Device Best Practices 2024
When iOS and Android smartphones were widely available in the late 2000s, bringing your own device for work-related tasks became popular. Employees generally favored their devices over those issued by the company, because it was simpler not to carry two devices. This trend drove companies to develop rules and regulations to control the practice.
March, 2024
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Communications System Support Staffing Ratios 2023
Hybrid work is making communications support more complicated, as workers move beyond email and texting to video conferencing and enterprise social media groups. Because of the rise of consumerization, employees and customers are demanding more immersive experiences, even virtual reality. Cloud-based communication and the rise of artificial intelligence are also changing the role of the communications support staff members. All of this is set to put greater demands on corporate communications in 2023.
June, 2023
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System Implementation/Integration Outsourcing Trends and Customer Experience 2023
System implementation/integration outsourcing is the use of an external service provider to assist in implementing new systems, which often includes integration with other new or existing systems. A systems integration (SI) firm can help or be responsible for some or all of the following: identifying system requirements, understanding and redesigning business processes, selecting a new system, and deploying the system.
November, 2023
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Application Development Outsourcing Trends and Customer Experience 2024
The demand for applications is constantly increasing due to digital transformation, changing business needs, and the surge in generative AI.
February, 2024