Grid View
List View-
CRM Adoption Trends and Customer Experience 2023
Customer relationship management systems are one of the most widely adopted categories of enterprise applications, and investment in new CRM capabilities continues to grow. Although cloud-based CRM offerings have allowed the capabilities to move down-market to smaller companies, the need to adopt a CRM system signals that a company has reached a milestone in the building of its application portfolio, similar to when a company first moves from spreadsheets to a real accounting system. Modern CRM systems are essential for companies looking to improve their productivity and effectiveness in sales, marketing, and customer service.
October, 2023
-
Web Operations Outsourcing Trends and Customer Experience 2024
Web operations outsourcing is one of the most popular types of managed services. Organizations of all kinds continue to expand their efforts in online marketing, website management, and e-commerce. This shift toward web-enabled business processes and e-commerce has prompted many companies to reassess their online strategies. In doing so, many have turned to managed service providers that can provide the needed expertise and a flexible, scalable infrastructure to deliver highly available and reliable web and e-commerce systems.
February, 2024
-
Bring Your Own Device Best Practices 2024
When iOS and Android smartphones were widely available in the late 2000s, bringing your own device for work-related tasks became popular. Employees generally favored their devices over those issued by the company, because it was simpler not to carry two devices. This trend drove companies to develop rules and regulations to control the practice.
March, 2024
-
Communications System Support Staffing Ratios 2023
Hybrid work is making communications support more complicated, as workers move beyond email and texting to video conferencing and enterprise social media groups. Because of the rise of consumerization, employees and customers are demanding more immersive experiences, even virtual reality. Cloud-based communication and the rise of artificial intelligence are also changing the role of the communications support staff members. All of this is set to put greater demands on corporate communications in 2023.
June, 2023
-
System Implementation/Integration Outsourcing Trends and Customer Experience 2023
System implementation/integration outsourcing is the use of an external service provider to assist in implementing new systems, which often includes integration with other new or existing systems. A systems integration (SI) firm can help or be responsible for some or all of the following: identifying system requirements, understanding and redesigning business processes, selecting a new system, and deploying the system.
November, 2023
-
Application Development Outsourcing Trends and Customer Experience 2024
The demand for applications is constantly increasing due to digital transformation, changing business needs, and the surge in generative AI.
February, 2024
-
Worldwide IT Spending and Staffing Outlook for 2024
Our forecast for enterprise IT spending in 2024 is partly sunny, with a chance of strong headwinds. With stronger-than-expected economic data in the US and Europe and easing inflation, the world economy in most regions looks poised for the soft landing that central banks were aiming for. Our survey shows that IT budgets will continue to grow, and enterprises expect a slightly better 2024 than 2023. The worldwide outlook is cautiously optimistic.
March, 2024
-
Web/E-Commerce Staffing Ratios 2023
Social media, mobile devices, multimedia, and even the prospects of the metaverse, are increasing the ways customers and suppliers interact. The omnichannel experience will pressure organizations to build larger web and e-commerce footprints. With that increasing pressure, we expect web/e-commerce staffing to also increase. The Research Byte summarizes the five-year trend in web/e-commerce staffing ratios.
February, 2023
-
Acumatica Gains from Citizen Developers but Challenges Remain
ERP vendors are increasingly allowing their customers to create applications or make changes to a wide variety of applications and workflows with just a few steps. These low-code/no-code platforms allow regular ERP users to become power users. This citizen-development trend is a big factor in the growth of Acumatica, the Seattle-based cloud ERP vendor.
February, 2023
-
Business Analyst Staffing Ratios 2023
The business analyst staffing ratio appears to be declining, but the role is not falling in importance. Therefore, as business users become more IT-savvy, it is only natural that business analysts would increasingly be rising up within the business rather than in the IT organization. The Research Byte summarizes our full report on business analyst staffing ratios.
February, 2023
-
Formulating Your Strategy for Digital Real Estate
Digital real estate is the virtual space inside a virtual world that is sometimes available for purchase by consumers and enterprises. For enterprises, it is the space where your customers or partners interact with each other and your brand in the metaverse.
January, 2023
-
China Diversification Strategies and Options for Relocation
China’s economic and geopolitical ambitions have created political and business instability with its global trading partners. As a result, many western companies with manufacturing operations in China or significant sourcing from China are pursuing a diversification strategy. This report summarizes the factors that are driving western nations to diversify their operations out of China as well as options for new locations.
January, 2023
-
Database Administration Staffing Ratios 2022
Database administration (DBA) staffing remained steady in 2022, even though organizations are capturing and analyzing greater amounts of data. One reason DBA staffing levels are not rising is technology, specifically AI/ML, which is assisting DBAs in collecting, sorting, managing, and controlling ever-larger volumes of data. The Research Byte summarizes this full report on database administration staffing ratios.
January, 2023
-
What’s Keeping Chief Procurement Officers Awake at Night?
The risk of supply chain disruptions is in addition to the objective of the chief procurement officer (CPO) to deliver value, improve cash flow, develop functional capabilities, manage the risk in an ever-evolving supply base, and reduce the carbon footprint of the supply chain.
January, 2023
-
IT Salary Report 2023
This report provides total compensation for 80 IT job functions for more than 400 US metro areas and 20 industry sectors. The executive summary also provides our forecast for pay raises and hiring in 2023 and includes job descriptions for each job function. The salary tables are provided as a downloadable Microsoft Excel workbook, with total salaries reported at the 10th, 25th, 50th (median), 75th, and 90th percentiles.
December, 2022
All CE Featured
Search results for "" ( 4623 )
