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IT Management Best Practices 2020-2021
The best-run IT organizations not only focus their process improvement efforts on those of other departments, they also seek to optimize their own IT management processes internally. In this study, we examine the growth and maturity of 34 IT management practices.
SaaS Adoption Trends and Customer Experience 2020
Software as a service is everywhere, and nearly all new software deployments are SaaS. It is time to stop thinking of SaaS as a growing technology and think of it as a mature incumbent. This report quantifies the current investment trends for SaaS and identifies the benefits driving companies to expand their SaaS implementations.
Mobile App Adoption and Customer Experience 2020
The quest for a fully mobile enterprise continues with increasing adoption in mobile applications. This report provides an overview of mobile application adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations.
E-Commerce Adoption Trends and Customer Experience 2020
For many organizations, e-commerce systems are not a nice-to-have but an essential element of their business model. Nevertheless, while the overall ROI and TCO experience of e-commerce systems are positive, these systems can be complex and difficult to deploy. This report provides an overview of e-commerce adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations.
IaaS Adoption Trends and Customer Experience 2020
IT organizations are growing their use of infrastructure as a service (IaaS) for a variety of purposes, including internal production systems, systems development and testing, and disaster recovery. We expect that growth to continue, though some companies are reticent to adopt IaaS. This report quantifies the current adoption and investment trends for IaaS, as well as the benefits driving adoption and the buyer concerns holding it back.
Artificial Intelligence Adoption Trends and Customer Experience 2020
Artificial intelligence is not a single technology but several closely grouped technologies that allow for a machine to absorb and analyze data in order to make a recommendation or take an action. AI is not yet a mature technology, but interest in it is growing.
IT Outsourcing Statistics 2020-2021
This major study profiles outsourcing activity for 11 IT functions: application development, application management, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations, system implementation/integration and web/e-commerce systems.
Computer Economics: Impact of the Coronavirus Pandemic on IT Budgets in 2020
Computer Economics: Impact of the Coronavirus Pandemic on IT Budgets in 2020 At the beginning of 2020, IT organizations were poised for another year of strong IT operational budget growth—and then the global coronavirus pandemic struck. IT leaders are changing their priorities for new projects as a result of COVID-19. Based on the results of the 31st annual Computer Economics IT spending survey just completed, Avasant’s digital forum “Computer Economics: Impact of the Coronavirus Pandemic on IT Budgets in 2020” discussed how companies are responding to the crisis.
Application Development Outsourcing Trends and Customer Experience 2019
The outsourcing of the application development function showed a slight increase in our annual IT Outsourcing Statistics study, but overall, the frequency of outsourcing this function has been on the decline since 2012. The use of application development service providers is at a crossroads, and the slow decline may continue. This report examines adoption trends and customer experience with application development outsourcing.
Database Administration Outsourcing Trends and Customer Experience 2020
Database administration outsourcing often leads to satisfied customers who save money. But compared with other outsourcing categories in our annual study, the use of database administration service providers is not a widely practiced strategy. To help IT executives understand their options, this study examines adoption trends in database administration outsourcing.
Data Center Operations Outsourcing Trends and Customer Experience 2020
Data center outsourcing provides good economic and service success, but the frequency by which IT organizations choose to outsource this function has been volatile. In this study, we provide IT executives with insight into how broadly their peers are undertaking outsourcing as a data center strategy. We also examine the success rates that organizations are having with reducing cost and improving service through outsourcing the critical data center function.
COVID-19 Impact on IT Organizations and Service Provider Relationships – April 2020
As the COVID-19 pandemic continues, IT leaders are asking what actions they should take and what a recovery will look like. The recovery will include reorganization of IT service delivery, invocation of force majeure, and renegotiation of support agreements with third parties. This presentation lays out the expected life-cycle stages for the current pandemic and its impact on IT services short-term and long-term. We also outline specific contractual and legal considerations that IT leaders should understand in renegotiating relationships with service providers.