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IT Spending and Staffing Benchmarks 2024/2025: Chapter 40: IT Services and Consulting
Chapter 40 provides IT spending and staffing statistics for the IT services and consulting sector. This category includes systems integrators, IT solution providers, business process outsourcing firms, managed services companies, IT consultants, and other providers of IT services and solutions. There are 17 organizations in the sample, ranging in size from around $50 million to over $100 billion in annual revenue.
September, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 29: Online Retailers
Chapter 29 provides benchmarks for online retailers. This subsector includes online retailers of clothing, home furnishings, dietary supplements and health products, agricultural products, pharmaceuticals, sports equipment, and other products. The 27 respondents in this sample have annual revenue ranging from about $100 million to over $200 billion.
September, 2024
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IT Security Training Best Practices 2024
IT security training is a business best practice that involves training all IT and user personnel in a company’s security policies and procedures to increase awareness and ensure compliance. It is a highly advisable practice for every organization regardless of size or sector. Having well-defined IT security policies is all well and good and to be expected, but having them in place is of little value if IT personnel and users violate them or fail to be diligent in their application.
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Embracing Pragmatic AI: How Acumatica is Transforming Cloud ERP Solutions
Acumatica, a cloud-based ERP provider, has been making significant strides in recent years, focusing on delivering innovative solutions for mid-market businesses. Over the past year, the company has expanded its product offerings with regard to AI solutions.
January, 2025
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Communications System Support Staffing Ratios 2025
The communication landscape is rapidly evolving, driven by advancements in AI, IoT, 5G, and cloud technologies. While these advancements offer opportunities, they also introduce new complexities for communication support staff. Support staff must navigate cloud infrastructures, manage a diverse ecosystem of devices, and effectively troubleshoot AI-powered communication tools. Concurrently, the ever-present cybersecurity threats necessitate a strong foundation in security best practices to safeguard sensitive data
May, 2025
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IT Spending and Staffing Benchmarks 2025/2026: Chapter 3C: Benchmarks by Organization Size: Large
In these chapters, we provide a complete set of benchmarks for organizations within the specified size classification. Small organizations benchmarks are in Chapter 3A, midsize organizations in Chapter 3B, large organizations in Chapter 3C, and very large organizations in Chapter 3D. There are 66 respondents in the small organization sample, 73 in the midsize sample, 86 in the large sample, and 84 in the very large sample.
August, 2025
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IT Spending and Staffing Benchmarks 2025/2026: Chapter 1: Executive Summary
This chapter provides composite metrics for all survey respondents across all sectors and organization sizes. The sample includes over 300 organizations and is stratified by size and sector as described in the survey methodology section. Respondents must have at least $50 million in annual revenue or IT spending greater than $1 million, and maintain at least some operations in the US or Canada. There is no upper limit on the size of survey respondents.
August, 2025
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New Technologies for Grab-And-Go Shopping
Autonomous, grab-and-go shopping is on the rise worldwide, with retailers searching for solutions to speed up store visits, increase customer satisfaction, boost sales, optimize store layouts, and deal with labor shortages.
May, 2023
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Oracle Racing to Catch Up with Focus on Generative AI
As Oracle's CloudWorld conference returned to Las Vegas this month, the question on many lips was: Since Oracle appeared to be a bit late to the generative AI party, will its aggressive focus allow it to catch up? It appears to be something of a theme for Oracle, which was famously late to the cloud (see below). Though, to be fair, the software and database giant is responding much more quickly and very aggressively to this scorching hot trend.
September, 2023
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ERP Support Staffing Ratios 2024
Rightsizing the support staff for an ERP system can be difficult. This is because many factors affect the support staffing ratio. These include the type of ERP system, its age, the extent of modification, and the industry sector. Nevertheless, understanding support requirements for ERP systems is vital for IT leaders. This research byte summarizes our full report on ERP support staffing ratios.
January, 2024
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IT Security Technology Adoption and Customer Experience 2024
Organizations in all industries and of all sizes require some form of IT security technology. With threats on the rise, companies are continuing to invest in this technology. According to our annual Technology Trends study, while 83% of respondents reported some form of IT security adoption, 72% percent of all organizations stated that they are making new investments.
February, 2024
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IT Spending Trends in Commercial Real Estate 2024
The commercial real estate industry is a vital sector of the global economy that provides spaces for businesses of all types. However, the industry has faced significant challenges over the past three years. The demands on their IT organizations are significant. What is it about the CRE sector that makes it unique? In this report, we analyze the ways in which this sector differs from other sectors in terms of their IT spending characteristics. We conclude with recommendations for optimizing the IT budget within this sector.
May, 2024
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From Black Box to Easy Answers: App Orchid’s AI-Powered Platform Unlocks Insights
To say that AI is the scorching hot trend of 2024 is a huge understatement, and thus many companies have come to believe that AI projects can be the Holy Grail. But there are many problems that companies face in this regard. However, companies in a market dubbed enterprise decision intelligence (EDI) have emerged to fill this gap. One of the more interesting is App Orchid.
July, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 14: Construction and Trade Services
Chapter 10 provides benchmarks for public utilities, oil and gas producers, service companies, and midstream distributors across all organization sizes. The 60 respondents in this sector include public utilities (water, gas, and electric), integrated energy companies, upstream exploration and production companies, natural gas companies, pipeline operators, and other energy and utilities companies. The companies in our sample range in size from a minimum of about $50 million to more than $100 billion in annual revenue.
September, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 19: Commercial Real Estate
Chapter 19 provides benchmarks for commercial real estate organizations. The 33 respondents in the sample range in size from about $50 million to over $15 billion in annual revenue. The sector includes retail, office, industrial, multifamily, and other property management companies, commercial real estate developers, real estate investment firms, and real estate brokers, consultants, and advisors.
September, 2024
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