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  • Primary Image Healthcare Payor Digital Services 2022 2023 - Healthcare Payor Digital Services 2022–2023 RadarView™

    Healthcare Payor Digital Services 2022–2023 RadarView™

    The Healthcare Payor Digital Services 2022–2023 RadarView™ can help payors craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid in identifying the right partners and service providers to accelerate digital adoption. The 96-page report also identifies key service providers and system integrators that can help enterprises in their digital transformation.

    January, 2022

  • Primary Image FA Business Process Transformation 2021 2022 600x400 - F&A Business Process Transformation 2021–2022 RadarView™

    F&A Business Process Transformation 2021–2022 RadarView™

    The F&A Business Process Transformation 2021–2022 RadarView™ aims to help enterprises identify the correct finance digital transformation partner by detailing service capability and offering a portfolio of leading providers in the F&A space. It provides an all-encompassing view of key F&A service providers under three broad parameters of practice maturity, domain ecosystem, and investments and innovation. The 72-page report also highlights key industry trends in the F&A outsourcing space and Avasant’s viewpoint on them.

    January, 2022

  • PrimaryImage Digital Commerce Services 2021 2022 - Digital Commerce Services 2021–2022 RadarView™

    Digital Commerce Services 2021–2022 RadarView™

    The Digital Commerce Services 2021–2022 RadarView™ provides information to assist enterprises in building an integrated digital commerce strategy and charting out an action plan for digital commerce transformation. It identifies key global service providers and system integrators that can help expedite a customer’s commerce transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 67-page report also highlights key industry trends in the digital commerce space and Avasant’s viewpoint on them.

    January, 2022

  • Primary Image Intelligent Automation Services 2021 2022 - Intelligent Automation Services 2021–2022 RadarView™

    Intelligent Automation Services 2021–2022 RadarView™

    The Intelligent Automation Services 2021–2022 RadarView™ assists organizations in identifying strategic partners for IA by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key IA service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right IA services partner. The 81-page report also highlights top market trends in the IA space and Avasant’s viewpoint.

    January, 2022

  • Desktop Support Staff - Desktop Support Staffing Ratios 2022

    Desktop Support Staffing Ratios 2022

    When viewed as a percentage of the total IT staff, the percentage of desktop support personnel remains essentially unchanged. In this study, we use four metrics for benchmarking: desktop support staff as a percentage of the IT staff, PCs per desktop support staff member, applications per desktop support staff member, and users per support staff member. We also assess these ratios by organization size and sector. In addition, we provide benchmarks for the end-user support group, comprised of desktop support, help desk support, and IT training/documentation staff. We conclude with strategies for improving the efficiency of desktop support staff.

    January, 2022

  • ComputerEconomicsITmgmt2021 1 - IT Management and Administration Staffing Ratios 2021

    IT Management and Administration Staffing Ratios 2021

    When it comes to IT managers, it is important to find the sweet spot. Too many, and the IT group can become top-heavy and bureaucratic, too few and IT staff members can feel unsupported and without direction. This report examines how many IT managers a well-run IT organization typically requires, along with staffing metrics for two related administrative functions: IT finance/vendor management and administrative support. To benchmark IT management, we use two metrics: IT managers as a percentage of the IT staff and users per IT manager. We provide metrics for small, midsize, and large organizations. To provide further perspective, we consider the five-year trend in IT managers as an average percentage of the IT staff.

    January, 2022

  • PrimaryImage Global Hire to Retire BPT 2021 2022 - Global Hire-to-Retire Business Process Transformation 2021-2022 RadarView™

    Global Hire-to-Retire Business Process Transformation 2021-2022 RadarView™

    The Global Hire-to-Retire Business Process Transformation 2021-22 RadarView™ assists organizations in identifying strategic partners for digital HR transformation by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key HR service providers across practice maturity, domain ecosystem, and investments and innovations, thus helping enterprises in evaluating leading players in the HR space. The 70-page report also highlights top market trends in the HR outsourcing arena and Avasant’s viewpoint on them.

    December, 2021

  • PrimaryImage Blockchain Services 2021 2022 - Blockchain Services 2021–2022 RadarView™

    Blockchain Services 2021–2022 RadarView™

    The Blockchain Services 2021– 2022 RadarView™ provides information to assist enterprises in identifying key application areas and use cases and developing a strategy around blockchain adoption. It helps organizations in charting out an action plan to drive blockchain initiatives. The report identifies key blockchain service providers who can help companies expedite business transformation leveraging blockchain. It brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 73-page report also highlights key industry trends in the blockchain space and Avasant’s viewpoint on them.

    December, 2021

  • PrimaryImage Contact Center BPT 2021 2022 - Contact Center Business Process Transformation 2021– 2022 RadarView™

    Contact Center Business Process Transformation 2021– 2022 RadarView™

    The Contact Center Business Process Transformation 2021 –2022 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting out an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite transformation of the customer service function. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 85-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.

    December, 2021

  • PrimaryImage Workday HCM Services 2021 2022 600x400 - Workday HCM Services 2021–2022 RadarView™

    Workday HCM Services 2021–2022 RadarView™

    The Workday HCM Services 2021–2022 RadarView™ helps enterprises define their approach for Workday HCM adoption and identify the right implementation partner to support them in their journey. It assesses Workday service providers based on their ability to offer implementation and managed services with limited disruption. The 58-page report also provides our point of view on how Workday service providers are catering to the changing needs of enterprises through a wide portfolio of accelerators and preconfigured solutions, thus delivering a general ranking based on key dimensions of practice maturity, partner ecosystem, and investment and innovation.

    December, 2021

  • Trend in Network Support Staff as a Percentage of IT Staff fixed - Network Support Staffing Ratios 2021

    Network Support Staffing Ratios 2021

    Computer networks are more important than ever. Although the level of network support staffing has plateaued in previous years, there are signs of resurgence. This report will help IT managers determine whether their organization is keeping pace with improvements in network management by comparing their network support staffing ratios against industry benchmarks. We provide four benchmarks: network support staff as a percentage of the IT staff, network support staff as a percentage of the Network and Communications Group, network devices per network support staff member, and users per network support staff member. We provide benchmarks by organization size and sector. We conclude with recommendations for optimizing the cost of network support staff.

    December, 2021

  • Trend in Network Support Staff as a Percentage of IT Staff fixed - Hybrid Work Stimulating Demand for Network Support Personnel

    Hybrid Work Stimulating Demand for Network Support Personnel

    Although the level of network support staffing plateaued in previous years, there are now signs of resurgence. This is largely the result of the COVID-19 pandemic, with remote and hybrid work styles increasing the demand for network support personnel. This Research Byte summarizes the five-year trend in network support staffing ratios.

    December, 2021

  • RFID - RFID Adoption Trends and Customer Experience 2021

    RFID Adoption Trends and Customer Experience 2021

    Radio-frequency identification is gaining ground in certain industry sectors and applications where its benefits are clear. Although RFID may one day become even more widespread than barcodes, it will take longer than its advocates hope for. This report quantifies the current adoption and investment trends for RFID technology as well as the benefits driving companies to expand their RFID implementations. We assess these trends by organization size and sector and examine the ROI and TCO experiences of adopters. We conclude with practical advice for planning new investments in RFID technologies.

    December, 2021

  • PrimaryImage Hybrid Enterprise Cloud Services 2021 2022 - Hybrid Enterprise Cloud Services 2021–2022 RadarView™

    Hybrid Enterprise Cloud Services 2021–2022 RadarView™

    The Hybrid Enterprise Services 2021–2022 RadarView™ provides information to assist enterprises in charting out their action plan for developing a hybrid cloud environment. It identifies key global service providers and system integrators that can help expedite their digital transformation journeys. It also brings out detailed capability and experience analyses of leading providers to assist organizations in identifying strategic partners. The 87-page report also highlights top industry trends in the hybrid cloud space and Avasant’s viewpoint on them. It delivers a general ranking across the key dimensions of practice maturity, partner ecosystem, and investment and innovation.

    December, 2021

  • Primary Image Canada Digital Services 2021 2022 - Canada Digital Services 2021–2022 RadarView™

    Canada Digital Services 2021–2022 RadarView™

    The Canada Digital Services 2021–2022 RadarView™ addresses Canadian enterprises’ needs and helps them identify and adopt the right technologies combined with appropriate implementation strategies. The 91-page report also identifies key service providers and system integrators that can help these enterprises in business transformation.

    December, 2021