• Grid View
  • List View
  • Practice Adopotion Stages Cloud Governanced - Cloud Governance Best Practices 2022

    Cloud Governance Best Practices 2022

    Cloud governance is a set of policies and practices governing an organization’s use of cloud computing to enable new capabilities and optimize cloud cost, scalability, security, compliance, and interoperability. Cloud governance should be top of mind for several organizations because it provides a complete overview of an organization’s cloud resources and how they should be managed. It is not surprising that many organizations see the vital role cloud governance plays in their daily operations, and practice rates are high compared with most best practices in our annual study.

    November, 2022

  • Trend in Applications - Application Developer Staffing Ratios 2022

    Application Developer Staffing Ratios 2022

    The process of developing and maintaining enterprise applications is changing. Agile methodologies and DevOps are contributing factors to the decline in application developer staffing ratios. Low-code/no-code, rapid application development approaches that aim to reduce coding and application development times further reduce the need for developers. Developers still make up the largest portion of most IT organizations, and they are quite expensive. Therefore, IT leaders should assess their developer needs in order to optimize their personnel budgets.

    November, 2022

  • Desktop - Desktop Support Outsourcing Trends and Customer Experience 2022

    Desktop Support Outsourcing Trends and Customer Experience 2022

    The question of whether to turn over the desktop support function to a service provider is a critical and surprisingly complicated one. Our research shows there is a strong cost advantage to outsourcing the desktop support function, but other factors, including giving up control, can lead to problems. Nevertheless, 51% of IT organizations are outsourcing at least some of their desktop support function, making this one of the most popular functions to outsource, according to our annual IT Outsourcing Statistics study.

    October, 2022

  • Digital Workplace Technologies - Digital Workplace Technologies Adoption Trends and Customer Experience 2022

    Digital Workplace Technologies Adoption Trends and Customer Experience 2022

    Digital workplace technologies are a set of tools and electronic capabilities that allow workers to communicate and collaborate virtually from anywhere. They are used to create the digital workplace, which integrates the technologies into a single environment. These tools took on additional significance during COVID-19 lockdowns but remain important as many companies have adopted more hybrid work since seeing how well it worked during lockdowns.

    October, 2022

  • DR IT Outsourcing - Disaster Recovery Outsourcing Trends and Customer Experience 2022

    Disaster Recovery Outsourcing Trends and Customer Experience 2022

    Experiences over the past two years have revealed that many organizations were not adequately prepared for a worldwide pandemic from a business continuity perspective. But most enterprises responded by establishing remote working environments on short notice and built out the network infrastructure and security measures to support them. Now, emerging from pandemic lockdowns, most businesses are retaining these remote work capabilities, even if they are to support a hybrid work model. Businesses are now more resilient, not just in facing another pandemic but in supporting remote work in the event of other natural or man-made disasters.

    September, 2022

  • IT Staffing RB europe - Tough Times in Europe Call for IT Budget Growth

    Tough Times in Europe Call for IT Budget Growth

    In recent years, Europe has been hit by a pandemic, double-digit inflation, and a war. The subsequent supply chain disruptions, shortages of food and fuel, and looming recession do not make anything any easier for IT organizations on the continent. Still, IT budgets are rising. Not necessarily at the pace of rampant inflation. But still more than typical in times of economic contraction. It is starting to become clear that most enterprises now view IT as a strategic resource in weathering uncertainty. IT is no longer seen as a cost center but as a strategic resource that can impact the top and bottom lines. This research byte is a brief description of some of the findings in our European IT Spending and Staffing Benchmarks 2022/2023 study.

    September, 2022

  • Insider Risk Assessment Product Image 1 - Insider Risk Assessment: Which of Your Employees May Be the Bad Apple?

    Insider Risk Assessment: Which of Your Employees May Be the Bad Apple?

    Most IT organizations have insider security risk assessments to some extent, but, too often, they are not formally established, comprehensive in their scope, or followed consistently. Because of this, insider threats remain prevalent and continue to increase annually. This Research Byte summarizes our full report on Insider Security Risk Assessment Best Practices.

    September, 2022

  • Insider Risk Assessment Product Image - Insider Security Risk Assessment Best Practices 2022

    Insider Security Risk Assessment Best Practices 2022

    Most organizations are aware of the IT security threats posed by outsiders. Countermeasures such as firewalls, antivirus software, and intrusion detection systems are all aimed at these threats. Yet these measures do little to counter insider threats within the organization.

    September, 2022

  • Featured Image Application Management Outsourcing Trends and Customer Experience  - Application Management Outsourcing Trends and Customer Experience 2022

    Application Management Outsourcing Trends and Customer Experience 2022

    As the application portfolio grows, the ongoing support for those systems can become a burden on the IT organization, leaving little time for developing and implementing new systems. In response, a growing number of organizations see outsourcing application management as an attractive option. Still, we are a long way from eliminating application management entirely from the IT organization.

    August, 2022

  • The Future of Money RB Featured Image - Cross-Border Commerce, Digital Currencies, and the Future of Money

    Cross-Border Commerce, Digital Currencies, and the Future of Money

    Traditional payment systems are proving to be too slow to accommodate increasing levels of e-commerce and cross-border transactions. And demands for faster payment processing will only increase as commerce enters the omniverse. This Research Byte outlines the factors driving the need for speed in financial transactions. We examine the benefits and drawbacks of one kind of digital currency—cryptocurrencies—and what the future of money could look like. We conclude with recommendations for enterprises to understand and prepare for the future of money.

    August, 2022

  • IT Vendor Governance BP 01 - IT Vendor Governance Best Practices

    IT Vendor Governance Best Practices

    IT vendor management is a function and set of practices that guide the selection, management, and assessment of IT suppliers to ensure that all parties comply with the terms of their contracts. IT supplier management has been a best practice for many years, but the disciplines have evolved. Traditional IT vendor governance practices are now inadequate to navigate the changing business ecosystem. The upshot is that most organizations need to transform their vendor governance programs. This Research Byte summarizes our full report on IT Vendor Governance Best Practices.

    August, 2022

  • Outsourcing Profile Newtork - Network Operations Outsourcing Trends and Customer Experience 2022

    Network Operations Outsourcing Trends and Customer Experience 2022

    Network operations is a mature but evolving outsourcing category with a wide assortment of top IT and telecom industry service providers competing with regional providers for market share. In addition, large equipment vendors are transforming their businesses beyond being manufacturing producers to delivering value-added network services. In doing so, they provide the network backbone to enterprise organizations as well as a growing variety of network services, including network design and planning, and even network support operations.

    July, 2022

  • Jamie Siminoff - An Innovator’s Story: Creating a Business for Lasting Success

    An Innovator’s Story: Creating a Business for Lasting Success

    Ring, the first provider of video doorbells, is an interesting case study in innovation. Jamie Siminoff founded the firm in 2013, and, despite walking away from an episode of Shark Tank with no money, grew it to disrupt the home security industry. He eventually sold Ring to Amazon in 2018 for over $1 billion. This Research Byte provides a summary of Siminoff’s keynote and fireside chat at Avasant’s Empowering Beyond Summit earlier this year.

    July, 2022

  • E Commerce Adoption and Customer Experience Profile 3.0 - System Implementation/ Integration Outsourcing Trends and Customer Experience 2022

    System Implementation/ Integration Outsourcing Trends and Customer Experience 2022

    The outsourcing of system implementation/integration is on the rise. Our report examines adoption trends and customer experience with system implementation/integration outsourcing. We report on the percentage of organizations outsourcing it (frequency) and the average amount of work outsourced (level). We also present data on the cost and service experience and how these trends differ by organization size and sector. We conclude with guidelines to consider when outsourcing this function.

    July, 2022

  • Landscape CE ISS report 02 scaled - IT Spending and Staffing Benchmarks 2022/2023: Chapter 1: Executive Summary

    IT Spending and Staffing Benchmarks 2022/2023: Chapter 1: Executive Summary

    This chapter provides an overview of the key findings from the full study and describes the contents of the subsequent chapters. It also includes information on the study participants and the survey methodology.

    July, 2022