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  • Desktop Support Staff - Desktop Support Staffing Ratios 2022

    Desktop Support Staffing Ratios 2022

    When viewed as a percentage of the total IT staff, the percentage of desktop support personnel remains essentially unchanged. In this study, we use four metrics for benchmarking: desktop support staff as a percentage of the IT staff, PCs per desktop support staff member, applications per desktop support staff member, and users per support staff member. We also assess these ratios by organization size and sector. In addition, we provide benchmarks for the end-user support group, comprised of desktop support, help desk support, and IT training/documentation staff. We conclude with strategies for improving the efficiency of desktop support staff.

    January, 2022

  • ComputerEconomicsITmgmt2021 1 - IT Management and Administration Staffing Ratios 2021

    IT Management and Administration Staffing Ratios 2021

    When it comes to IT managers, it is important to find the sweet spot. Too many, and the IT group can become top-heavy and bureaucratic, too few and IT staff members can feel unsupported and without direction. This report examines how many IT managers a well-run IT organization typically requires, along with staffing metrics for two related administrative functions: IT finance/vendor management and administrative support. To benchmark IT management, we use two metrics: IT managers as a percentage of the IT staff and users per IT manager. We provide metrics for small, midsize, and large organizations. To provide further perspective, we consider the five-year trend in IT managers as an average percentage of the IT staff.

    January, 2022

  • Trend in Network Support Staff as a Percentage of IT Staff fixed - Network Support Staffing Ratios 2021

    Network Support Staffing Ratios 2021

    Computer networks are more important than ever. Although the level of network support staffing has plateaued in previous years, there are signs of resurgence. This report will help IT managers determine whether their organization is keeping pace with improvements in network management by comparing their network support staffing ratios against industry benchmarks. We provide four benchmarks: network support staff as a percentage of the IT staff, network support staff as a percentage of the Network and Communications Group, network devices per network support staff member, and users per network support staff member. We provide benchmarks by organization size and sector. We conclude with recommendations for optimizing the cost of network support staff.

    December, 2021

  • Trend in Network Support Staff as a Percentage of IT Staff fixed - Hybrid Work Stimulating Demand for Network Support Personnel

    Hybrid Work Stimulating Demand for Network Support Personnel

    Although the level of network support staffing plateaued in previous years, there are now signs of resurgence. This is largely the result of the COVID-19 pandemic, with remote and hybrid work styles increasing the demand for network support personnel. This Research Byte summarizes the five-year trend in network support staffing ratios.

    December, 2021

  • RFID - RFID Adoption Trends and Customer Experience 2021

    RFID Adoption Trends and Customer Experience 2021

    Radio-frequency identification is gaining ground in certain industry sectors and applications where its benefits are clear. Although RFID may one day become even more widespread than barcodes, it will take longer than its advocates hope for. This report quantifies the current adoption and investment trends for RFID technology as well as the benefits driving companies to expand their RFID implementations. We assess these trends by organization size and sector and examine the ROI and TCO experiences of adopters. We conclude with practical advice for planning new investments in RFID technologies.

    December, 2021

  • RFID - RFID Slowly Gaining Ground but Tagged with Cost Concerns

    RFID Slowly Gaining Ground but Tagged with Cost Concerns

    Radio-frequency identification (RFID) is gaining ground in certain industry sectors and applications where its benefits are clear. But adoption of the technology has been relatively slow, due to its expensive upfront costs, high number of tags and frequencies, and the difficulty integrating the technology into systems. This Research Byte summarizes the full report, RFID Adoption Trends and Customer Experience.

    December, 2021

  • IT Salary Report 2022 - IT Salary Report 2022

    IT Salary Report 2022

    The report is based on our annual survey of representative IT organizations on median salaries and bonuses paid to their IT professionals for positions under study along with other sources of pay data and the US Department of Labor’s Bureau of Labor Statistics (BLS) compensation data. The study also includes job definitions for each position covered.

    December, 2021

  • opportunity 3185099  48062 600x400 - HCM Adoption Trends and Customer Experience 2021

    HCM Adoption Trends and Customer Experience 2021

    Human capital management (HCM) systems are becoming increasingly essential as business leaders recognize that success depends on recruiting and retaining the best people. But while the adoption rate for HCM systems is high, there are challenges in deploying them. This report quantifies the current adoption and investment trends for HCM technology as well as the benefits driving companies to expand their HCM implementations. We assess these trends by organization size, sector, and geography as well as the ROI and TCO experiences of adopters. We conclude with practical advice for planning new investments in HCM systems.

    November, 2021

  • Serverr Support Staffing Ratios 1 - Server Support Staffing—Nowhere to Go But Down

    Server Support Staffing—Nowhere to Go But Down

    Staffing for server support administrators has been flat since 2019. Going back to 2012, the demand for server support staff had been on a downward trend, as companies were moving more of their workloads into the cloud. We expect the downward trend to return. This Research Byte examines the reasons for the trend and provides a summary of our full report on Server Support Staffing Ratios.

    November, 2021

  • Security Adoption and Customer Experience Profile - IT Security Technology Adoption and Customer Experience 2021

    IT Security Technology Adoption and Customer Experience 2021

    Organizations in all industries and of all sizes need IT security technology, and with threats on the rise the investment rate is the highest of any category of technology that we track. However, return on investment is not as rosy, with security technology earning a moderate rating for ROI. This report examines adoption trends for IT security technology of all types, from basic capabilities such as firewalls and spam filtering to more advanced tools such as incident detection. We analyze the adoption rate, investment rate, and economic experience for security technology overall. We conclude with recommendations for ensuring the success of IT security technology investments.

    November, 2021

  • Trend in Web - Web/E-Commerce Staffing Ratios 2021

    Web/E-Commerce Staffing Ratios 2021

    Web/e-commerce support staffing has been generally flat as a share of the typical IT staff over the past five years. But the COVID-19 pandemic has led to a substantial increase in digital interactions with customers, partners, and suppliers. Therefore, we expect staffing demands to increase for web/e-commerce personnel in the coming years. This Research Byte summarizes the five-year trend in web/e-commerce staffing ratios.

    November, 2021

  • Serverr Support Staffing Ratios 1 - Server Support Staffing Ratios 2021

    Server Support Staffing Ratios 2021

    Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. How many server support staff members does an organization need today? To answer that question, we provide four key benchmarks: server support staff as a percentage of the IT staff, users per server support staff member, physical servers per server support staff member, and OS instances per server support staff member. We provide these metrics for small, midsize, and large organizations. We also assess how industry sector can influence server support staffing metrics. We conclude with recommendations for improving server support productivity.

    November, 2021

  • Business Analyst Staffing Ratios - Business Analyst Staffing Ratios 2021

    Business Analyst Staffing Ratios 2021

    Business analysts as a percentage of the IT staff has risen from its previous decline, and we expect that this will be the trend. The business analyst serves as a bridge between the IT organization and business users. It is a multifaceted role that is important for ensuring that IT application systems meet business objectives. In this study, we assess staffing levels for the business analysts using four metrics: business analysts as a percentage of the IT staff, business analysts as a percentage of the delivery group, applications per business analyst, and users per business analyst. We also present ratios by organization size and sector.

    November, 2021

  • Value Forecast Format Jan 2022 600x400 - Residual Value Forecast January 2022

    Residual Value Forecast January 2022

    Our quarterly Residual Value Forecast (RVF) report provides forecasts for the following categories of IT equipment: desktop computers, laptops, network equipment, printers, servers, storage devices, and other IT equipment. It also includes residual values for other non-IT equipment in the following categories: copiers, material handling equipment (forklifts), mail equipment, medical equipment, test equipment, and miscellaneous equipment such as manufacturing machinery and NC machines. Residual Value Forecasts are provided for five years for  end-user, wholesale, and orderly liquidation values (OLV) prices.

    January, 2022

  • MicrosoftTeams image 600x400 - Residual Value Forecast December 2021

    Residual Value Forecast December 2021

    Our quarterly Residual Value Forecast (RVF) report provides forecasts for the following categories of IT equipment: desktop computers, laptops, network equipment, printers, servers, storage devices, and other IT equipment. It also includes residual values for other non-IT equipment in the following categories: copiers, material handling equipment (forklifts), mail equipment, medical equipment, test equipment, and miscellaneous equipment such as manufacturing machinery and NC machines. Residual Value Forecasts are provided for five years for  end-user, wholesale, and orderly liquidation values (OLV) prices.

    December, 2021