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Communications System Support Staffing Ratios 2023
Hybrid work is making communications support more complicated, as workers move beyond email and texting to video conferencing and enterprise social media groups. Because of the rise of consumerization, employees and customers are demanding more immersive experiences, even virtual reality. Cloud-based communication and the rise of artificial intelligence are also changing the role of the communications support staff members. All of this is set to put greater demands on corporate communications in 2023.
June, 2023
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IT Spending and Staffing Benchmarks 2023/2024: Chapter 14: Construction and Trade Services Sector Benchmarks
Chapter 14 provides benchmarks for construction and trade services companies. The 30 respondents in the sample range in size from about $60 million to over $28 billion in annual revenue. The category includes engineering and construction companies, commercial, residential, and industrial construction contractors, specialty contractors, oil field services firms, firms that provide mining services, environmental services firms, and other construction and trade services firms.
July, 2023
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IT Spending and Staffing Benchmarks 2023/2024: Chapter 35: City and County Government Subsector Benchmarks
Chapter 35 provides benchmarks for city and county governments. This chapter is concerned with the IT workings of city or county governments and not individual agencies within larger governments (which can be found in Chapter 36). The 19 respondents in this subsector have annual operating budgets ranging from $50 million to $1.2 billion.
July, 2023
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Data Center Operations Outsourcing Trends and Customer Experience 2023
As data centers become larger, more automated, virtualized, and complex, service providers can leverage expertise and economies of scale to provide attractive alternatives to on-premises data centers. On the other hand, turning over data center operations to a service provider or moving applications to a hosting site can entail risk. Making the choice to outsource data center operations can reduce the infrastructure budget, but when managed incorrectly the outcome can be adverse.
July, 2023
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Generative AI Strategy, Spending, and Adoption Metrics 2024: Chapter 1: Executive Summary
Chapter 1 provides a free executive summary for our first survey-based report on generative AI strategy, spending, and adoption. The full report provides metrics on how much enterprises are spending on this ground-breaking technology, where they are spending it, and how they are governing it. It provides statistics for nearly 200 companies that have already adopted some form of generative AI, providing data ranging from the strategic importance of AI to staffing and budget numbers, to usage data. Metrics are provided for the composite sample along with six industry chapters. [Free Download]
December, 2023
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Desktop Support Staffing Ratios 2024
The desktop support function has gone through significant disruption in recent years. The COVID-19 lockdowns and the sudden shift to remote work, combined with the recent return to the office has seismically shifted the location and value of the desktop. Digital workplace technologies and the need to secure employee-owned equipment has put a strain on this function. At the same time, however, automation and other influences have made desktop support more efficient. It is always hard to right-size any IT staff function, but desktop support may be harder than normal at this time.
February, 2024
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Residual Value Forecast April 2024
Our quarterly Residual Value Forecast (RVF) report provides forecasts for the following categories of IT equipment: desktop computers, laptops, network equipment, printers, servers, storage devices, and other IT equipment. It also includes residual values for other non-IT equipment in the following categories: copiers, material handling equipment (forklifts), mail equipment, medical equipment, test equipment, and miscellaneous equipment such as manufacturing machinery and NC machines. Residual Value Forecasts are provided for five years for end-user, wholesale, and orderly liquidation values (OLV) prices.
April, 2024
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IT Spending Trends in Healthcare Payors Sector 2024
In the ever-evolving healthcare landscape, payors play a crucial role in managing costs and ensuring quality care. As the industry faces growing demands and technological advancements, healthcare payors must balance the need to improve service quality while remaining competitive. How are they achieving this? This report explores the key IT spending trends driving these transformative investments and their impact on the healthcare payor sector. It also draws on our latest benchmarking survey to offer essential metrics, identify major challenges, and present best practices and recommendations for maximizing IT value. Additionally, it analyzes the impact of IT spending on service quality and cost efficiency.
June, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 1: Executive Summary
The Computer Economics IT Spending and Staffing Benchmarks study (the "ISS"), published annually since 1990, is the definitive source for IT spending and staffing benchmarks and IT performance statistics across multiple industries and government sectors.
September, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 33: Oil and Gas
Chapter 33 provides benchmarks for oil and gas producers and midstream distributors across all organization sizes. The 15 respondents in this sector include integrated energy companies, upstream exploration and production companies, natural gas companies, pipeline operators, and other energy and utilities companies. The companies in our sample range in size from a minimum of about $50 million to more than $100 billion in annual revenue.
September, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 22: Life Sciences
Chapter 22 provides benchmarks for life sciences companies. This category includes pharmaceutical makers, biotechnology product companies, and medical device manufacturers. The 31 respondents in this sample range in size from a minimum of about $50 million to over $50 billion in revenue.
September, 2024
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Application Developer Staffing Ratios 2024
In just five years, application developers as a percentage of IT staff have gone from making up nearly a quarter of the entire IT staff (23.1%) to only 14.2%. This significant drop is not necessarily a sign of mass layoffs of application developers. In fact, we have seen no evidence that there are fewer application developers working in IT departments. However, it does signal a change in the overall makeup of IT departments and the changing role of the application developer.
September, 2024
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Internet of Things Adoption Trends and Customer Experience 2023
The Internet of Things (IoT) is a maturing technology and for many years it has promised benefits such as lower labor costs, better tracking of assets, improved business processes, and efficient energy management. Indeed, IoT seems like a no-brainer technology for companies to invest in. By now, if the hype were to be believed, every product in the home would be “smart” and every machine in the enterprise would be replete with sensors. Instead, IoT lags behind most of the other technologies in our Technology Trends study in terms of new investment.
June, 2023
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IT Spending and Staffing Benchmarks 2023/2024: Chapter 15: IT Services and Solutions Sector Benchmarks
Chapter 15 provides IT spending and staffing statistics for the IT services and solutions sector. The category includes software companies, software-as-a-service providers, systems integrators, IT solution providers, business process outsourcing firms, and other providers of IT services and solutions. There are 46 organizations in the sample, ranging in size from around $50 million to over $50 billion in annual revenue.
July, 2023
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IT Spending and Staffing Benchmarks 2023/2024: Chapter 34: Technical Services Subsector Benchmarks
Chapter 34 provides benchmarks for technical services organizations. The 25 respondents in the sample range in size from a minimum of about $50 million to about $3 billion in annual revenue. The sector includes firms that provide technical services, such as engineering, architectural, scientific, research, and other services.
July, 2023
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