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  • Product image for ISS Euro 22 450x450 - European IT Spending and Staffing Benchmarks 2023/2024: Chapter 20: Industrial and Automotive Subsector Benchmarks

    European IT Spending and Staffing Benchmarks 2023/2024: Chapter 20: Industrial and Automotive Subsector Benchmarks

    Chapter 20 provides benchmarks for industrial and automotive manufacturers. The 20 respondents in this subsector make auto parts, material handling equipment, engines, machinery, vehicles, and similar capital goods. The manufacturers in the sample range in size from €120 million to over €250 billion in annual revenue.

    September, 2023

  • EURO ISS 2024 13 450x450 - European IT Spending and Staffing Benchmarks 2024/2025: Chapter 10: Energy and Utilities Sector Benchmarks

    European IT Spending and Staffing Benchmarks 2024/2025: Chapter 10: Energy and Utilities Sector Benchmarks

    Chapter 10 provides benchmarks for public utilities, oil and gas producers, service companies, and midstream distributors across all organization sizes. The 31 respondents in this sector include public utilities (water, gas, and electric), integrated energy companies, upstream exploration and production companies, natural gas companies, pipeline operators, and other energy and utilities companies. The companies in our sample range in size from a minimum of about €50 million to more than €100 billion in annual revenue.

    October, 2024

  • EURO ISS 2024 scaled - European IT Spending and Staffing Benchmarks 2024/2025: Chapter 26: Hospitals Subsector Benchmarks

    European IT Spending and Staffing Benchmarks 2024/2025: Chapter 26: Hospitals Subsector Benchmarks

    Chapter 26 provides benchmarks for hospitals. The 15 respondents in this subsector range in size from €50 million to around €15 billion in annual revenue. This category includes community hospitals, university hospitals, nonprofit hospitals, health clinics, healthcare systems, and regional healthcare providers.

    October, 2024

  • 2025 Euro ISS Chapter 4 Process Manufacturing Europe 450x450 - European IT Spending and Staffing Benchmarks 2025/2026: Chapter 4: Process Manufacturing

    European IT Spending and Staffing Benchmarks 2025/2026: Chapter 4: Process Manufacturing

    Chapter 4 provides benchmarks for process manufacturers. Process manufacturers are defined as those where the production process adds value by mixing, separating, forming, or chemical reaction. This sector includes manufacturers of chemicals, petrochemicals, semiconductors, pharmaceuticals, dietary supplements, food and beverage products, cosmetics, building materials, packaging materials, steel, glass, paper products, and other process-manufactured goods. The 54 respondents in the sample range in size from a minimum of about €60 million to a maximum of around €50 billion in annual revenue.

    September, 2025

  • 2025 Euro ISS Chapter 22 Chemicals Europe 450x450 - European IT Spending and Staffing Benchmarks 2025/2026: Chapter 22: Chemicals

    European IT Spending and Staffing Benchmarks 2025/2026: Chapter 22: Chemicals

    Chapter 22 provides benchmarks for chemical manufacturers. Chemical manufacturers are, by definition, process manufacturers that produce chemical products. This subsector includes manufacturers of chemicals, petrochemicals, and other chemical products. The 19 respondents in the sample range in size from a minimum of about €135 million to around €40 billion in annual revenue.

    September, 2025

  • Product image for ISS Euro 06 450x450 - European IT Spending and Staffing Benchmarks 2023/2024: Chapter 4: Process Manufacturing Sector Benchmarks

    European IT Spending and Staffing Benchmarks 2023/2024: Chapter 4: Process Manufacturing Sector Benchmarks

    Chapter 4 provides benchmarks for process manufacturers. Process manufacturers are defined as those where the production process adds value by mixing, separating, forming, or chemical reaction. The sector includes manufacturers of chemicals, petrochemicals, semiconductors, pharmaceuticals, dietary supplements, food and beverage products, cosmetics, building materials, packaging materials, steel, glass, paper products, and other process-manufactured goods. The 47 respondents in the sample range in size from a minimum of about €65 million to a maximum of about €40 billion in annual revenue.

    September, 2023

  • Product image for ISS Euro 23 450x450 - European IT Spending and Staffing Benchmarks 2023/2024: Chapter 21: Brick and Mortar Retail Subsector Benchmarks

    European IT Spending and Staffing Benchmarks 2023/2024: Chapter 21: Brick and Mortar Retail Subsector Benchmarks

    Chapter 21 provides benchmarks for brick-and-mortar retailers. This subsector includes department stores, clothing stores, convenience stores, pet stores, pharmacies, hardware stores, nonprofit retailers, furniture retailers, agricultural retailers, and other retailers. The 34 respondents in this sample have annual revenue ranging from about €95 million to over €25 billion.

    September, 2023

  • EURO ISS 2024 14 450x450 - European IT Spending and Staffing Benchmarks 2024/2025: Chapter 11: Healthcare Services Sector Benchmarks

    European IT Spending and Staffing Benchmarks 2024/2025: Chapter 11: Healthcare Services Sector Benchmarks

    Chapter 11 provides benchmarks for healthcare services companies. The 17 respondents in this sector include community hospital groups, multiregional hospital systems, healthcare systems, dental service organizations, university hospitals, long-term care facilities, and other healthcare organizations. These organizations range in size from a minimum of about €50 million to over €15 billion in annual revenue.

    October, 2024

  • EURO ISS 2024 30 - European IT Spending and Staffing Benchmarks 2024/2025: Chapter 27: Professional Services Subsector Benchmarks

    European IT Spending and Staffing Benchmarks 2024/2025: Chapter 27: Professional Services Subsector Benchmarks

    Chapter 27 provides benchmarks for professional services organizations. The 29 respondents in the sample range in size from a minimum of about €50 million to about €20 billion in annual revenue. This subsector includes firms that provide professional services, including legal, accounting, financial advice, consulting, marketing, and other services.

    October, 2024

  • 2025 Euro ISS Chapter 5 Discrete Manufacturing Europe 450x450 - European IT Spending and Staffing Benchmarks 2025/2026: Chapter 5: Discrete Manufacturing

    European IT Spending and Staffing Benchmarks 2025/2026: Chapter 5: Discrete Manufacturing

    Chapter 5 provides benchmarks for discrete manufacturing organizations. Discrete manufacturers are defined as those where the production process adds value by fabricating or assembling individual (discrete) unit production. This category includes manufacturers of consumer products, athletic equipment, industrial equipment, telecommunications equipment, aerospace products, furniture, auto parts, electrical parts, medical devices, and electronic devices, among other products. The 47 respondents in this sample range in size from a minimum of about €60 million to over €60 billion in annual revenue.

    September, 2025

  • 2025 Euro ISS Chapter 23 Paper and Packaging Europe 450x450 - European IT Spending and Staffing Benchmarks 2025/2026: Chapter 23: Paper and Packaging

    European IT Spending and Staffing Benchmarks 2025/2026: Chapter 23: Paper and Packaging

    Chapter 23 focuses on benchmarks for the paper and packaging subsector, encompassing various organization sizes. As a critical component of the broader process manufacturing sector, respondents in this subsector typically include pulp and paper mills, containerboard and corrugated packaging manufacturers, flexible packaging producers, specialty paper converters, and other companies involved in the production and distribution of paper-based and allied packaging materials. The 16 companies in our sample range in annual revenue from approximately €60 million to well over €15 billion, reflecting the diverse scale of operations within the industry.

    September, 2025

  • Product image for ISS Euro 07 450x450 - European IT Spending and Staffing Benchmarks 2023/2024: Chapter 5: Discrete Manufacturing Sector Benchmarks

    European IT Spending and Staffing Benchmarks 2023/2024: Chapter 5: Discrete Manufacturing Sector Benchmarks

    Chapter 5 provides benchmarks for discrete manufacturing organizations. Discrete manufacturers are defined as those where the production process adds value by fabricating or assembling individual (discrete) unit production. The category includes manufacturers of consumer products, athletic equipment, industrial equipment, telecommunications equipment, aerospace products, furniture, auto parts, electrical parts, medical devices, and electronic devices, among other products. The 44 respondents in this sample range in size from a minimum of about €75 million to over €200 billion in annual revenue.

    September, 2023

  • Product image for ISS Euro 24 450x450 - European IT Spending and Staffing Benchmarks 2023/2024: Chapter 22: Online Retail Subsector Benchmarks

    European IT Spending and Staffing Benchmarks 2023/2024: Chapter 22: Online Retail Subsector Benchmarks

    Chapter 22 provides benchmarks for online retailers. This subsector includes clothing retailers, home furnishing retailers, dietary supplements and health products retailers, agricultural retailers, pharmaceutical retailers, educational products retailers, sports equipment retailers, and other online retailers. The 15 respondents in this sample have annual revenue ranging from about €100 million to about €20 billion.

    September, 2023

  • EURO ISS 2024 15 450x450 - European IT Spending and Staffing Benchmarks 2024/2025: Chapter 12: Professional and Technical Services Sector Benchmarks

    European IT Spending and Staffing Benchmarks 2024/2025: Chapter 12: Professional and Technical Services Sector Benchmarks

    Chapter 12 provides benchmarks for professional and technical services organizations. The 44 respondents in the sample range in size from a minimum of about €50 million to about €45 billion in annual revenue. The sector includes firms that provide professional and technical services, including engineering, legal, accounting, financial advice, consulting, marketing, research, and other services.

    October, 2024

  • EURO ISS 2024 31 - European IT Spending and Staffing Benchmarks 2024/2025: Chapter 28: Technical Services Subsector Benchmarks

    European IT Spending and Staffing Benchmarks 2024/2025: Chapter 28: Technical Services Subsector Benchmarks

    Chapter 28 provides benchmarks for technical services organizations. The 17 respondents in the sample range in size from a minimum of about €50 million to about €70 billion in annual revenue. This subsector includes firms that provide technical services, such as engineering, architectural, scientific, research, and other services.

    October, 2024