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  • IT Best Practices - Domain Name Disputes: Pick Your Battles...and Your Battleground (Jan 2002)

    Domain Name Disputes: Pick Your Battles…and Your Battleground (Jan 2002)

    Domain name registrants and trademark holders seeking a forum in which to wage a domain name dispute have only a few options. In late 1999, the Internet Corporation for Assigned Names and Numbers (ICANN) created a domain name dispute resolution system, and already more than 5,000 complaints have been filed by trademark holders seeking to gain control of domain names which they believe infringed their rights. This system, the Uniform Dispute Resolution Policy (UDRP), provides for neutral third party arbitrators to preside over such disputes. However, these non-judicial proceedings may be biased in favor of trademark holders, and such decisions remain subject to review in the courts.

    September, 2002

  • Technology Trends - E-Commerce Update: Sales and Satisfaction on the Rise (Mar 2002)

    E-Commerce Update: Sales and Satisfaction on the Rise (Mar 2002)

    Despite an economic recession and the tragedy of September 11, the analysis of last holiday season’s ecommerce performance is encouraging. Total sales revealed modest but encouraging gains, and consumer surveys revealed growing satisfaction with service levels provided by emerchants. As the net economy rebuilds itself in 2002, the forecast looks only partly cloudy, and there is cause for optimism in the days ahead.  

    September, 2002

  • IT Best Practices - Preventing Domain Name Registrations From Lapsing (Mar 2002)

    Preventing Domain Name Registrations From Lapsing (Mar 2002)

    Domain name registrants are well aware of the issue of cybersquatting, which is the practice of registering a domain name for the purpose of extracting a fee from the "rightful" owner in exchange for its transfer. Another peril poses a more persistent, if less controversial, risk. That peril is that a valid domain name simply may lapse and become generally available, possibly without the registrant's knowledge.  

    September, 2002

  • IT Best Practices - Lawyers Versus Spammers (Apr 2002)

    Lawyers Versus Spammers (Apr 2002)

    Bulk commercial email has become a common practice in business promotion. For the senders, the practice is a quick and inexpensive means of reaching a large audience.  For the recipients, "spam" is almost always an intrusion and a nuisance. Legislators in many states have responded to the public outcry with laws designed to bring some accountability to the spammers and some recourse for the recipients. In California, the bounds of the anti-spamming law may soon be tested in court.  

    September, 2002

  • Technology Trends - O Broadband, Where Art Thou? (May 2002)

    O Broadband, Where Art Thou? (May 2002)

    For several years now, we have been told that widespread adoption by consumers of broadband Internet access is on the horizon, but that horizon never seems to draw closer. Broadband services are available to more than half of the population of the United States, and yet less than ten percent are subscribers. When can the Internet business world expect to see its user base embrace broadband?

    September, 2002

  • IT Best Practices - Issues Facing First Time Software Exporters (May 2002)

    Issues Facing First Time Software Exporters (May 2002)

    If your company has sold its software primarily within the United States but seeks to expand distribution overseas, there are a number of threshold questions to consider and some legal obstacles through which to navigate. Following is a brief summary of some of the relevant considerations, but each point raised should be investigated in detail prior to committing time and resources to plans for software export.

    September, 2002

  • IT Best Practices - Click-Through Contracts: How to Make Them Stick (Sep 2001)

    Click-Through Contracts: How to Make Them Stick (Sep 2001)

    A "Click-Through" agreement is any legal document contained within computer software, whether online or offline, by which the vendor seeks to enter into a binding contract with the user of that website or software. Instead of scribbling your "John Hancock," you click a button, check a box, or otherwise indicate your electronic assent. As a relatively new form of contracting, these electronic agreements have created a dilemma for lawmakers and have resulted in several lawsuits. For the vendor, creating an enforceable agreement requires familiarity with these decisions to see what works, and what does not.

    September, 2002

  • IT Spending Benchmarks - Top 100 e-Automobile Dealers for 2001 (May 2002)

    Top 100 e-Automobile Dealers for 2001 (May 2002)

    In April 2002, PRIMEDIA's Ward's Dealer Business announced its second annual ranking of the top 100 U.S. e-dealers, who accounted for more than 80,000 online vehicle sales in 2001. The 2001 e-dealers sold almost 20,000 more vehicles online than in 2000, according to Ward's Dealer Business.

    September, 2002

  • IT Spending Benchmarks - Online Retail Sales Show Steady Growth (May 2002)

    Online Retail Sales Show Steady Growth (May 2002)

    According to BizRate.com, 1Q02 revealed year-over-year online retail sales gains of 41.1% to $11.60 billion versus $8.22 billion 1Q01.

    September, 2002

  • IT Spending Benchmarks - Online Interaction Between Patient and Physician (May 2002)

    Online Interaction Between Patient and Physician (May 2002)

    Currently very few people communicate with their physicians online, and most physicians have serious reservations about giving patients their email addresses because (as earlier Harris Interactive research has shown) of concerns about reimbursement, privacy of patient information, and potential malpractice liability.

    September, 2002

  • IT Spending Benchmarks - DoubleClick Gross Margins Improve 1Q02 (May 2002)

    DoubleClick Gross Margins Improve 1Q02 (May 2002)

    DoubleClick reported revenue of $83.7 million for 1Q02. Gross margins improved over 500 basis points versus first quarter 2001 to 61.7%. GAAP net loss was ($6.0) million and GAAP EPS was ($0.04) within the range of pro forma EPS guidance provided by the company. Exclusive of certain non-cash and non-recurring items, pro forma net income was $1.4 million for the first quarter with pro forma EPS of $0.01. This is the first time in the company's history that it has reported pro forma profitability in its first quarter.

    September, 2002

  • IT Spending Benchmarks - McAfee.com 1Q02 Revenue Up $5.9 Million

    McAfee.com 1Q02 Revenue Up $5.9 Million

    McAfee.com revenue for 1Q02 the quarter was $18.8 million, up $5.9 million from the same period during the prior year, representing year-over-year revenue growth of 46%. First quarter revenues increased slightly over fourth quarter revenues of $18.6 million.

    September, 2002

  • IT Spending Benchmarks - BASF Issues Over $1 Billion in Commercial Paper in Six Weeks  (May 2002)

    BASF Issues Over $1 Billion in Commercial Paper in Six Weeks (May 2002)

    BASF Aktiengesellschaft started using an electronic trade platform in the beginning of February 2002 to issue commercial paper via the Internet. BASF issued over $1 billion of commercial paper via the U.S. Internet marketplace cpmarket.com during the first six weeks of operation.  

    September, 2002

  • IT Spending Benchmarks - iVillage 1Q02 Report (Jun 2002)

    iVillage 1Q02 Report (Jun 2002)

    iVillage, 1Q02 revenues increased 20% to $15.1 million compared to revenues of $12.6 million for 1Q01. Net loss for the first quarter of 2002 before the cumulative effect of the accounting charges was $8.7 million, or ($0.16) per share.

    September, 2002

  • Technology Trends - We Are Just Starting to Learn About How People Use the Internet

    We Are Just Starting to Learn About How People Use the Internet

    Internet users are beginning to show their preferences. Health information, travel services and information, online entertainment, and retail shopping have become some of the most popular online activities. We have also started to grasp what works and what flops on the web. Customer service, user friendly sites, and email marketing are among the most important aspects of successful Internet marketing.

    September, 2002