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  • Technology Trends - Interactive TV: Product Placement and Government Restrictions

    Interactive TV: Product Placement and Government Restrictions

    Computer Economics consulted four experts in the field of ITV marketing for cutting-edge insight into ITV marketing both today and in the future. We asked our experts about the current standing of ITV-based e-commerce, including what e-businesses are already doing to reach consumers using product placement and ITV technology, and what government restrictions apply to product placement on television.

    August, 2002

  • Technology Trends - Interactive TV: Website Design Strategies

    Interactive TV: Website Design Strategies

    Computer Economics interviewed interactive TV (ITV) experts Gerard Kunkel, senior vice president of sales and marketing for WorldGate Communications and James Aguilar, director of network media for Microsoft regarding their views on the developing media of interactive TV and their strategies for creating ITV-oriented websites.

    August, 2002

  • Technology Trends - Visions and Positioning for the Future of Interactive TV

    Visions and Positioning for the Future of Interactive TV

    Companies must begin to position themselves for the emergence of interactive TV. Interactive TV technology is still in its primordial stage, and very few companies (even among the e-commerce elite) have positioned themselves to realize its benefits. Companies that plan now for the improvement and expansion of interactive TV will have a head start on their competition.

    August, 2002

  • Technology Trends - Convergence: I Want My NetTV

    Convergence: I Want My NetTV

    Whether cable modems or DSL prevail in integrating television with Internet services, converging with television can bring a new segment of surfers onto the Internet. Since no one aside from unabombers fears the television, computer-phobic, technologically deficient masses will begin surfing the web, providing e-commerce with a new market segment. WebTV failed, but that may have been due to a timing issue--at that point the web was still unfamiliar terrain. Now that the Internet has grown in popularity, integrating television with the Internet is a more viable procedure.

    August, 2002

  • IT Spending Benchmarks - Making the Case for Automating Medical Practice (Oct 2000)

    Making the Case for Automating Medical Practice (Oct 2000)

    ePhysician has developed secure, Palm-based wireless handheld medical devices that help healthcare professionals improve the quality of care. The company established partnerships with VeriSign's wireless Internet trust services as well as several other companies to create the first security solution for PalmOS handheld devices intended to be Health Insurance Portability and Accountability Act (HIPAA)-compliant.

    August, 2002

  • IT Best Practices - Retailers Must Coordinate the Online and Offline Customer Experience

    Retailers Must Coordinate the Online and Offline Customer Experience

    Many organizations are beginning to understand the importance of matching their online advertising and marketing efforts to their offline television, print, and radio campaigns. But the coordinating effort shouldn't stop with the marketing department.

    August, 2002

  • IT Best Practices - Computer Economics and the LAPD Take on Consumer and Merchandiser Fraud

    Computer Economics and the LAPD Take on Consumer and Merchandiser Fraud

    Although fraudulent online shopping experiences are not the standard for most shoppers, Computer Economics has found through our Internet Shopping Complaint Hotline that it is still a major problem on the Internet. Part of the problem is that consumers, and sometimes businesses, do not know how to protect themselves from losing money to defrauders. In cases where consumers or businesses have already been defrauded, they do not know how to begin to rectify the situation.

    August, 2002

  • IT Best Practices - Online Customer Service: Managing Disputes

    Online Customer Service: Managing Disputes

    In a focus group of online companies in the services sector, Computer Economics asked executives to define their approach to customer dispute management. The study revealed that the best policies for handling customer problems depend upon the focus of the organization.

    August, 2002

  • IT Best Practices - Retailers Must Design for the Disabled

    Retailers Must Design for the Disabled

    Most of the Web design press these days deals with facilitating ecommerce and making sites look good. With the rise of streaming media technologies such as RealAudio, design involving multimedia is also grabbing its share of design press ink. While it is important to have a state-of-the-art website, it is even more important to have a site that truly facilitates ecommerce.

    August, 2002

  • IT Best Practices - Measuring Success: Professional Portal Metrics

    Measuring Success: Professional Portal Metrics

    Professional portals have become attractive online projects as many organizations scramble to create a productive Internet presence. However, it is important that the managers of these projects ensure future profitability. To help managers measure the potential success of their organization's professional portal, Computer Economics has created several metrics that assess the new portal in terms of its accomplishments in commerce, communications, and operations and support.

    August, 2002

  • IT Best Practices - Design Considerations for Membership Organization Websites

    Design Considerations for Membership Organization Websites

    There are very few examples of membership organizations with well-designed websites. Currently, the front pages of many organizations' sites simply have a navigation bar on the left side with blocks for buttons that begin at the top of the screen and continue down. Surprisingly, community features are usually lacking on these sites, which usually represent a membership body--a natural community. This article provides suggestions for enhancements that can help organization websites better serve their members.

    August, 2002

  • IT Best Practices - Why Web Content Should Not Be Free

    Why Web Content Should Not Be Free

    Free Internet service, free music, even free PCs. Why wouldn't web users begin to think that everything on the Internet will eventually be free? There is a widespread belief in the web industry that the only truly Internet-based business model is one where web users pay nothing for content. It's time to update that model.

    August, 2002

  • IT Best Practices - The Internet Agriculture Market

    The Internet Agriculture Market

    A total of 29 percent of U.S. farms now have Internet access, compared to 13 percent that had Internet access in 1997, according to a 3Q99 report from the National Agricultural Statistics Service (NASS), Agricultural Statistics Board, U.S. Department of Agriculture.

    August, 2002

  • Technology Trends - In The Future Advice Will Come Via the Wireless Internet

    In The Future Advice Will Come Via the Wireless Internet

    Computer Economics projects a high demand for wireless delivery of Internet-based in-action advice and feedback applications in the next five years. These future advisory services will target consumers engaged in a wide variety of activities including site seeing, golfing, home repair, and even sports betting. The format of advisories will range from customized feeds of data, analysis, or instruction to interactive sessions with subject-matter experts.

    August, 2002

  • IT Best Practices - Achieving ROI on Agriculture Dot-Org Website

    Achieving ROI on Agriculture Dot-Org Website

    Online agricultural organizations are sites intended for farmers, ranchers, and other agriculturalists who seek information on agriculture news, weather, markets, and new technology. Ideally, online agriculture organizations should attempt to use their sites to build community and supply services to their organization's members. However, to create a return on investment, organizations must evaluate which practices can be used to build community and achieve greater ROI. Such practices include providing e-commerce capabilities, establishing a job marketplace or online membership application, offering community functions, and investing time and energy into the design and navigation of the site.

    August, 2002