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  • MoneyShot2 Applied AI Services 2022–2023 - Applied AI Services: Building the AI Ecosystem for the Future

    Applied AI Services: Building the AI Ecosystem for the Future

    With advancements in the current AI landscape, enterprises are increasing their investments in new technologies such as generative AI, computer vision, and edge AI. Businesses across industries have realized the tremendous optimization opportunities AI brings and how it aids them in improving operational efficiency while ensuring sustainability. In addition, increasing regulation and compliance around AI systems and data use is helping companies use AI systems more ethically. Both demand- and supply-side trends are covered in Avasant’s Applied AI Services 2022–2023 Market Insights™ and Applied AI Services 2022–2023 RadarView™, respectively.

    May, 2023

  • MoneyShot Salesforce Services 2023 Market Insights - Salesforce Helps Enterprises Boost Service Efficiency and Marketing Effectiveness

    Salesforce Helps Enterprises Boost Service Efficiency and Marketing Effectiveness

    Enterprises adopt Salesforce to enhance customer experience by automating sales, service, marketing, and commerce operations, unifying data from various business functions and customer touchpoints, and improving data visualization. This creates a holistic view of customers, improving customer service efficiency and enabling targeted marketing campaigns. Organizations deploy specialized solutions to incorporate industry-specific configurations while addressing business challenges, such as creating automated workflows, strengthening stakeholder collaboration, and improving customer data visibility. Both demand-side and supply-side trends are covered in our Salesforce Services 2023 Market Insights™ and Salesforce Services 2023 RadarView™, respectively.

    June, 2023

  • MoneyShot Digital CX Services 2023 - Digital CX Services: Empowering Growth Through a Connected and Engaging Customer Experience

    Digital CX Services: Empowering Growth Through a Connected and Engaging Customer Experience

    Enterprises are revamping their CX strategies by eliminating data silos between multiple customer touchpoints and different business functions to create a single view of customers and deliver unified CX. Companies across sectors are pivoting toward a business outcome-driven approach to CX transformation that measures and drives key business outcomes such as increasing customer conversion, sales, customer engagement, and cost and inventory optimization. The focus has shifted toward leading with an integrated CX. As a result, the providers focus on a broader spectrum of digital CX services. These trends, among others, are covered in Avasant’s Digital CX Services 2023 RadarView™ and Digital CX Services 2023 Market Insights™.

    August, 2023

  • ISS Chapter 7 scaled - IT Spending and Staffing Benchmarks 2023/2024: Chapter 7: Insurance Sector Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 7: Insurance Sector Benchmarks

    Chapter 7 provides benchmarks for insurance companies. The firms in this sector include companies that sell medical and dental insurance, life insurance, property and casualty insurance, auto insurance, disability insurance, and other types of insurance. The 25 respondents in this sector range in size from a minimum of $100 million to over $100 billion in annual revenue.

    July, 2023

  • ISS Chapter 10 scaled - IT Spending and Staffing Benchmarks 2023/2024: Chapter 10: Energy and Utilities Sector Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 10: Energy and Utilities Sector Benchmarks

    Chapter 10 provides benchmarks for public utilities, oil and gas producers, service companies, and midstream distributors across all organization sizes. The 28 respondents in this sector include public utilities (water, gas, and electric), integrated energy companies, upstream exploration and production companies, natural gas companies, pipeline operators, and other energy and utilities companies. The companies in our sample range in size from a minimum of about $50 million to more than $60 billion in annual revenue.

    July, 2023

  • ISS Chapter 27 scaled - IT Spending and Staffing Benchmarks 2023/2024: Chapter 27: Commercial Banking Subsector Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 27: Commercial Banking Subsector Benchmarks

    Chapter 27 provides benchmarks for commercial banks. This subsector includes credit unions and community, regional, international, and national banks. The 20 respondents in this sample have annual revenue ranging from a minimum of about $50 million to over $40 billion.

    July, 2023

  • Product image for ISS Euro 12 scaled - European IT Spending and Staffing Benchmarks 2023/2024: Chapter 10: Energy and Utilities Sector Benchmarks

    European IT Spending and Staffing Benchmarks 2023/2024: Chapter 10: Energy and Utilities Sector Benchmarks

    Chapter 10 provides benchmarks for public utilities, oil and gas producers, service companies, and midstream distributors across all organization sizes. The 18 respondents in this sector include public utilities (water, gas, and electric), regional utilities, integrated energy companies, natural gas companies, pipeline operators, and other energy and utilities companies. The companies in our sample range in size from a minimum of about €150 million to more than €100 billion in annual revenue.

    September, 2023

  • Trend in Communications System 2 - Communications System Support Staffing Ratios 2023

    Communications System Support Staffing Ratios 2023

    Hybrid work is making communications support more complicated, as workers move beyond email and texting to video conferencing and enterprise social media groups. Because of the rise of consumerization, employees and customers are demanding more immersive experiences, even virtual reality. Cloud-based communication and the rise of artificial intelligence are also changing the role of the communications support staff members. All of this is set to put greater demands on corporate communications in 2023.

    June, 2023

  • PrimaryImage Cybersecurity Services 2023 RadarView - Cybersecurity Services 2023 RadarView™

    Cybersecurity Services 2023 RadarView™

    The Cybersecurity Services 2023 RadarView™ assists organizations in identifying strategic partners for cybersecurity services by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key cybersecurity services providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right cybersecurity services partner. The 83-page report highlights top supply-side trends in the cybersecurity space and Avasant’s viewpoint on them.

    June, 2023

  • MicrosoftTeams image 2 - Accelerating Blockchain Adoption in Latin America and the Caribbean

    Accelerating Blockchain Adoption in Latin America and the Caribbean

    Although Latin America and Caribbean (LAC) show great potential to embrace blockchain and reap its benefits, there are challenges to be overcome for blockchain to become drive economic growth and prosperity throughout the region. To overcome these constraints, the Inter-American Development Bank Group (IDB Lab) in 2019 launched the LACChain global alliance to accelerate the development of blockchain in the LAC region. This report provides an overview of 10 LACChain projects that demonstrate the potential of blockchain to transform the region. We also outline further steps needed for these projects and others like them to achieve full success.

    July, 2023

  • PrimaryImage Clinical Services BPT 2023 - Clinical Services Business Process Transformation 2023 RadarView™

    Clinical Services Business Process Transformation 2023 RadarView™

    The Clinical Services Business Process Transformation 2023 RadarView™ assists organizations in identifying strategic partners for clinical services by offering detailed capability and experience analyses of service providers in this space. It provides a 360-degree view of the service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right clinical services partner. The 59-page report highlights top supply-side trends in the clinical services space and Avasant’s viewpoint.

    May, 2023

  • Application Modernization Services - Application Modernization Services 2023 Market Insights™

    Application Modernization Services 2023 Market Insights™

    The Application Modernization Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any application modernization projects. The report also highlights key application modernization challenges that enterprises face today.

    August, 2023

  • Trend in Network Support copy - Network Support Staffing Seeing Net Loss

    Network Support Staffing Seeing Net Loss

    The last couple of years have been volatile in terms of IT staffing for network support. This is representative of a larger shift in IT services and staffing overall, driven by digital transformation and the pandemic. As such, there has been growth in IT roles that work more closely with the business including IT finance, project management, data management, and business analysts. This Research Byte highlights the causes of this notable decrease and suggests how businesses can continue to adapt to changes in IT services and staffing requirements.

    May, 2023

  • Generative AI Primary Image - Impact of Generative AI on Content Moderation

    Impact of Generative AI on Content Moderation

    Generative AI has revolutionized content creation, leading to an explosion of content across various platforms. However, this rapid growth also brings challenges in content moderation. Traditional content moderation tools, primarily keyword or tagging-based, struggle to understand the increasing sophistication of AI-generated content in mimicking human language and intent. To address these challenges, the emergence of content moderation tools based on generative AI offers a more comprehensive understanding of contextualized intent. In this report, we discuss the trends, challenges, and potential solutions in content moderation for AI-generated content.

    July, 2023

  • Moneyshot Digital Masters 2023 Market Insights - Digital Masters: Balancing Cost Optimization with Innovation through Hyperconvergence

    Digital Masters: Balancing Cost Optimization with Innovation through Hyperconvergence

    The global economy is showing signs of resilience. However, although the overall economic outlook appears positive in the near future, it remains challenging in the medium term. As a result, enterprises are enhancing their focus on cost rationalization and turning to a zero-cost transformation strategy to drive and safeguard their digital transformation initiatives. In this transformation, cybersecurity also plays a crucial role as organizations prioritize post-pandemic network security. With the need to balance cost optimization with the innovation and growth narrative, enterprises realize the value of hyperconvergence of digital technologies, wherein service providers help them overcome implementational, technological, and talent-related challenges. Both demand-side and supply-side trends are covered in our Digital Masters 2023 Market Insights™, and our Digital Masters 2023 RadarView™ provides crucial business forecasts for each of the Digital Masters.

    August, 2023