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System Implementation/Integration Outsourcing Trends and Customer Experience 2023
System implementation/integration outsourcing is the use of an external service provider to assist in implementing new systems, which often includes integration with other new or existing systems. A systems integration (SI) firm can help or be responsible for some or all of the following: identifying system requirements, understanding and redesigning business processes, selecting a new system, and deploying the system.
November, 2023
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Robotic Process Automation Adoption Trends and Customer Experience 2023
Rising personnel costs and two years of high inflation have put automation in the spotlight. IT leaders are being asked to digitally transform their organizations while also keeping an eye on costs. Automation allows for increased productivity and allows experienced personnel to work on high-value projects and innovation.
October, 2023
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Business and Data Analytics Adoption Trends and Customer Experience 2024
Business and data analytics have long been indispensable tools for organizations across industries. The widespread adoption and increasing investment underscore their critical role in driving business growth and decision-making. This year, 82% of organizations have adopted business and data analytics. The adoption rate is accompanied by an investment rate of 88%, indicating a strong commitment to leveraging data-driven insights.
February, 2025
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Policies for Personal Use of IT Resources Best Practices 2024
Policies for personal use of IT resources are policies that explicitly restrict or permit use of the organization’s IT resources for personal reasons. The good news is that 90% of survey respondents have adopted personal-use policies, at various levels of commitment. However, despite high adoption, not all companies consistently and formally practice them. This Research Byte summarizes our full report on policies for personal use as a best practice.
January, 2024
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IT Spending and Staffing Benchmarks 2023/2024: Chapter 6: Banking and Finance Sector Benchmarks
Chapter 6 provides benchmarks for banking and financial services companies. The firms in this sector include commercial banks, investment banks, credit unions, mortgage lenders, consumer finance lenders, and other types of lenders and financial services providers. The 30 respondents in this sector range in size from a minimum of about $50 million to over $40 billion in annual sales.
July, 2023
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IT Spending and Staffing Benchmarks 2023/2024: Chapter 3C: Large Organization Benchmarks
The IT spending and staffing outlook for large organizations in 2023 can best be described with the old British slogan, “keep calm and carry on.” As we mentioned in last year’s study, IT budgets are increasingly divorced from economic conditions. As enterprises continue their digital transformation, the IT department is increasingly valuable. Much of that can be attributed to IT’s new seat at the strategic table and the growing perception that technology can drive revenue growth. Despite economic headwinds, we see only a slight pullback in IT spending.
July, 2023
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IT Spending and Staffing Benchmarks 2023/2024: Chapter 22: Life Sciences Subsector Benchmarks
Chapter 22 provides benchmarks for life sciences organizations. The category includes pharmaceutical makers, biotechnology product companies, and medical device manufacturers. The 16 respondents in this sample range in size from a minimum of about $50 million to over $40 billion in revenue.
July, 2023
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European IT Spending and Staffing Benchmarks 2023/2024: Chapter 9: Wholesale Distribution Sector Benchmarks
Chapter 9 provides benchmarks for wholesale distributors. The category includes wholesale distributors of building products, home improvement products, auto parts, industrial components, fuel supply, electronics, food and beverage, pharmaceuticals, and other products. The 18 respondents in the sample range in size from a minimum of about €60 million to €30 billion in revenue.
September, 2023
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Generative AI Strategy, Spending, and Adoption Metrics 2024: Chapter 1: Executive Summary
Chapter 1 provides a free executive summary for our first survey-based report on generative AI strategy, spending, and adoption. The full report provides metrics on how much enterprises are spending on this ground-breaking technology, where they are spending it, and how they are governing it. It provides statistics for nearly 200 companies that have already adopted some form of generative AI, providing data ranging from the strategic importance of AI to staffing and budget numbers, to usage data. Metrics are provided for the composite sample along with six industry chapters. [Free Download]
December, 2023
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From Chips to Apps: Driving Innovation Across the AI-integrated Cloud Stacks
Major cloud platform providers are taking the lead in reshaping productivity paradigms and reinforcing AI’s critical role in addressing modern business challenges by literally owning the entire solution stack—from hardware AI chips to middleware support, including foundation models for generative AI, to enterprise applications. In this research byte, we explore the key product developments from the Microsoft Ignite 2024 event held between November 18–November 22. We also evaluate how these developments impact enterprises amid continuous innovation in a fast-paced AI-driven market.
November, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 1: Executive Summary
The Computer Economics IT Spending and Staffing Benchmarks study (the "ISS"), published annually since 1990, is the definitive source for IT spending and staffing benchmarks and IT performance statistics across multiple industries and government sectors.
September, 2024
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UAE’s AI Gambit: From Bold Vision to a Global Contender
Dubai AI Week was not just another tech conference but an ecosystem-wide movement. Spanning over five days, it brought together every stakeholder in the AI value chain—from startups, big tech, and academia to government bodies, developers, coders, and students. The event captured the true spirit of how Dubai envisions its AI future: inclusive, action-driven, and globally connected.
May, 2025
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 34: Utilities
Chapter 34 provides benchmarks for utilities. The 38 respondents in this subsector range in size from $85 million to $100 billion in annual revenue. This category includes gas and electric utilities, power transmission distributors, water and power utilities, and telecommunications service providers.
September, 2024
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 21: High-Tech
Chapter 21 provides benchmarks for high-tech companies. This category includes computer products manufacturers, telecommunications equipment manufacturers, semiconductor manufacturers, aerospace and defense manufacturers, pharmaceutical makers, biotechnology product makers, and other high-tech manufacturers. The 27 respondents in this sample range in size from a minimum of about $50 million to over $30 billion in revenue.
September, 2024
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European IT Spending and Staffing Benchmarks 2024/2025: Chapter 3B: Benchmarks by Organization Size
In these chapters, we provide a complete set of benchmarks for organizations within the specified size classification. Small organizations benchmarks are in Chapter 3A, midsize organizations in Chapter 3B, large organizations in Chapter 3C, and very large organizations in Chapter 3D. These chapters use a three-year sample. There are 98 respondents in the small organization sample, 102 in the midsize sample, 65 in the large sample, and 40 in the very large sample.
October, 2024
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