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  • PrimaryImage Contact Center BPT 2022 2023 - Contact Center Business Process Transformation 2022–2023 RadarView™

    Contact Center Business Process Transformation 2022–2023 RadarView™

    The Contact Center Business Process Transformation 2022–2023 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting out an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 92-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.

    November, 2022

  • MoneyShot Contact Center BPT 2022 2023 - Reimagining Contact Centers for Better Business Outcomes

    Reimagining Contact Centers for Better Business Outcomes

    Enterprises are repositioning contact centers to generate new revenue opportunities by integrating customer service with business functions and personalizing customer interactions. Customer desire for quick resolution and proactive customer service is driving the adoption of omnichannel customer service. As a result, the global contact center outsourcing services industry grew by 20% between 2021 and 2022. These emerging trends are covered in Avasant’s Contact Center Business Process Transformation 2022–2023 RadarView™.

    November, 2022

  • Practice Adopotion Stages Cloud Governanced - Cloud Growth Requires Cloud Governance

    Cloud Growth Requires Cloud Governance

    With the continued migration to the cloud, governance becomes even more critical. Cloud governance provides a complete overview of an organization’s cloud resources and how they should be managed. Therefore, it is not surprising that many organizations see the vital role cloud governance plays in their daily operations, and practice rates are high compared to most best practices in our annual best practices study. This Research Byte summarizes our full report on Cloud Governance Best Practices.

    November, 2022

  • Practice Adopotion Stages Cloud Governanced - Cloud Governance Best Practices 2022

    Cloud Governance Best Practices 2022

    Cloud governance is a set of policies and practices governing an organization’s use of cloud computing to enable new capabilities and optimize cloud cost, scalability, security, compliance, and interoperability. Cloud governance should be top of mind for several organizations because it provides a complete overview of an organization’s cloud resources and how they should be managed. It is not surprising that many organizations see the vital role cloud governance plays in their daily operations, and practice rates are high compared with most best practices in our annual study.

    November, 2022

  • Cover Page - Service Provider ESG Maturity Index 2022–2023: Drive Sustainable Sourcing by Engaging with Progressive Partners

    Service Provider ESG Maturity Index 2022–2023: Drive Sustainable Sourcing by Engaging with Progressive Partners

    Avasant’s Service Provider ESG Maturity Index 2022–2023 benchmarks service providers based on their ESG disclosures. Enterprises are looking more closely at the goals and impact of their providers and partners. The report aims to help enterprises make better procurement decisions in order to meet their own ESG goals. The inaugural edition features 17 service providers and classifies them based on our ESG performance benchmarking index that factors more than 50 data points across four parameters: environmental, social, governance, and ESG disclosure compliance and the UN Sustainable Development Goals (SDGs) coverage.

    November, 2022

  • PrimaryImage Intelligent Process Mining Platforms 2022 2023 - Intelligent Process Mining Platforms 2022–2023 RadarView™

    Intelligent Process Mining Platforms 2022–2023 RadarView™

    The Intelligent Process Mining Platforms 2022–2023 RadarView™ assists organizations in identifying strategic partners for process mining by featuring detailed capability and experience analyses of leading platform providers. It provides a 360-degree view of key process mining platform providers utilizing three parameters: product maturity, enterprise adaptability, and future readiness. The 54-page report also highlights top market trends in the process mining space and Avasant’s viewpoint.

    November, 2022

  • MoneyShot Intelligent Process Mining Platforms 2022 2023 RadarView - Intelligent Process Mining: Delivering Complex Business Intelligence and Process Transparency

    Intelligent Process Mining: Delivering Complex Business Intelligence and Process Transparency

    An increase in enterprise demand for hyperautomation has boosted the demand for process mining tools. With advancements in technology such as RPA, low-code/no-code, and artificial intelligence, the role of process mining has elevated from process standardization or automation to digital transformation. Platform features such as data integration with IoT devices and digital twin development enhance process understanding and data visualization. To tap market opportunities, software-as-service (SaaS) providers are embedding process mining in business applications by developing in-house capabilities and acquiring or partnering with vendors in the space. These emerging trends are covered in Avasant’s Intelligent Process Mining Platforms 2022–2023 RadarView™.

    November, 2022

  • Cover for Apps - IT and Apps Managed Services Market Trends: Quarterly Report for Q2 2022

    IT and Apps Managed Services Market Trends: Quarterly Report for Q2 2022

    In this quarterly report (calendar quarter 2, 2022), Avasant provides key information on IT services solution and pricing trends. The report covers market (buyer) perspective, macro trends from the service provider community, and finally, the pricing, solution, and staffing trends in the space. The report examines trends across services including infrastructure and cloud services, application services, and digital services. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, and data collection, as well as the AvaMark Price Benchmarking database.

    August, 2022

  • Product Image NASSCOm report - Engineering and Manufacturing Transformation: Cloudification Approaches Critical Mass

    Engineering and Manufacturing Transformation: Cloudification Approaches Critical Mass

    The traditional reluctance to adopt the cloud for engineering and manufacturing functions is fading, driven by the need for remote collaboration. As the cloud-native application ecosystem for engineering and manufacturing matures, enterprises are turning to the cloud for higher bandwidth and computing requirements. The pandemic acted as a key enabler in driving faster adoption of the cloud, leading to continued growth in the global cloud market for engineering and manufacturing operations. In this context, NASSCOM and Avasant release the report Engineering and Manufacturing Transformation: Cloudification Approaches Critical Mass to help enterprises understand key trends shaping this space.

    November, 2022

  • PrimaryImage Workday HCM Services 2022 2023 - Workday HCM Services 2022–2023 RadarView™

    Workday HCM Services 2022–2023 RadarView™

    The Workday HCM Services 2022–2023 RadarView™ helps organizations define their approach for Workday HCM adoption and identify the right implementation partner to support them in their journey. It assesses Workday HCM service providers based on their ability to offer implementation and managed services with limited disruption. The 55-page report also provides our point of view on how Workday HCM service providers cater to enterprises’ changing needs through a wide portfolio of accelerators and preconfigured solutions, thus delivering a general ranking based on key dimensions of practice maturity, partner ecosystem, and investment and innovation.

    November, 2022

  • MoneyShot Workday HCM Services 2022 2023 RadarView - Workday Partners Facilitating the Path to HR Transformation

    Workday Partners Facilitating the Path to HR Transformation

    Over the past two years, Workday has continued its growth with an increased focus on midsize enterprises, and those based outside North America. With the rising demand for Workday HCM solutions, businesses increasingly rely on service providers for implementation and managed services. In addition, use cases have expanded beyond streamlining processes and scaling HR operations to providing self-service capabilities and enhancing real-time insights. This RadarView provides an analysis of the service providers that are working with Workday to carry out this strategy.

    November, 2022

  • PrimaryImage Manufacturing Digital Services 2022 2023 - Manufacturing Digital Services 2022–2023 RadarView™

    Manufacturing Digital Services 2022–2023 RadarView™

    The Manufacturing Digital Services 2022–2023 RadarView™ can help enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation. The 92-page report also highlights top market trends in the manufacturing digital services space and Avasant’s viewpoint.

    November, 2022

  • MoneyShot MDS 2022 2023 Updated - Transforming Manufacturing Operations Through Digitization

    Transforming Manufacturing Operations Through Digitization

    Manufacturers are under pressure to meet growing customer expectations despite increased production costs, a shortage of skilled workers, and the need to make new investments for Industry 4.0. To alleviate this pressure, they are investing in digital technologies to cut costs, shorten development cycles, reduce human dependency, mitigate risks from supply chain disruptions, and move toward sustainability. They are also working to diversify their business models and increase profitability. As this requires a strong integration of domain and technological expertise, manufacturers are collaborating with service providers for digital transformation. These emerging trends are covered in Avasant’s Manufacturing Digital Services 2022–2023 RadarView™.

    November, 2022

  • PrimaryImage Digital Workplace Services 2022 - Digital Workplace Services 2022 RadarView™

    Digital Workplace Services 2022 RadarView™

    The Digital Workplace Services 2022–2023 RadarView™ assists organizations in identifying strategic partners for workplace transformation by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key digital workplace services providers across practice maturity, partner ecosystem, and investments and innovation, thus supporting enterprises in identifying the right workplace transformation partner. The 96-page report also highlights top market trends in the digital workplace space and Avasant’s viewpoint.

    November, 2022

  • MoneyShot Digital Workplace Services - Digital Workplace Services: Crafting the New Workplace

    Digital Workplace Services: Crafting the New Workplace

    As enterprises increasingly offer hybrid working models, they are evaluating their digital and physical workplace strategies. With a “test-and-learn” approach, enterprises are evaluating hybrid-working models to find the best fit for their businesses. In this scenario, service providers are playing a pivotal role in helping companies embrace the digital workplace models of tomorrow. These trends, and others, are covered in Avasant’s Digital Workplace Services 2022 RadarView™.

    November, 2022