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  • Primary Image Healthcare Payor Digital Services 2022 2023 - Healthcare Payor Digital Services 2022–2023 RadarView™

    Healthcare Payor Digital Services 2022–2023 RadarView™

    The Healthcare Payor Digital Services 2022–2023 RadarView™ can help payors craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid in identifying the right partners and service providers to accelerate digital adoption. The 96-page report also identifies key service providers and system integrators that can help enterprises in their digital transformation.

    January, 2022

  • Money Shot Healthcare Payor Digital Services 2022 2023 - Preventive Care Investments Help Healthcare Payors Reduce Costs and Improve Quality of Care

    Preventive Care Investments Help Healthcare Payors Reduce Costs and Improve Quality of Care

    With the rise in healthcare spending, payors are evaluating different methodologies to contain costs and improve care delivery. Major strategic goals for payors include incorporating Social Determinants of Health (SDOH) in policy calculation, shifting to a value-based care model with price transparency, and adhering to interoperability laws. However, the most critical goal is to invest in preventive care and facilitate the shift from reactive to proactive care. Payors can achieve up to 42% ROI over three years by implementing preventive care measures such as promoting lifestyle modifications, building digital health platforms, and launching apps. These emerging trends are covered in Avasant’s Healthcare Payor Digital Services 2022–2023 RadarView™.

    January, 2022

  • Wiprofullstride 600x400 - Leading with a Unified and Integrated Approach to the Cloud – The New Way to Stay Ahead in the Cloud Services Market

    Leading with a Unified and Integrated Approach to the Cloud – The New Way to Stay Ahead in the Cloud Services Market

    The change in customer behavior brought on by the pandemic became the perfect platform for service providers to offer integrated cloud solutions by bringing together their consulting and advisory services, domain expertise, and deep engineering capabilities. Over the past 12 to 18 months, several leading service providers stepped up to enable enterprises to redesign their infrastructure from the core. This report discusses how Wipro followed this trend by introducing Wipro FullStride Services for its customers. As part of its cloud strategy, in July 2021, Wipro introduced Wipro FullStride Cloud Services to strengthen its position as a full-stack service provider that looks at personas, processes, data, apps, and infrastructure. The company has been advancing its cloud initiatives and plans to invest USD 1 billion over the next three years in technology, acquisitions, people, and partnerships.

    January, 2022

  • Desktop Support Staff - Slow and Steady Decline in Desktop Support Staffing

    Slow and Steady Decline in Desktop Support Staffing

    Although desktop and laptop computers are not the hot commodity they were 30 years, they still require a great deal of support. The good news, however, is that when viewed as a percentage of the total IT staff, desktop support personnel are becoming steadily more productive. This Research Byte explores some reasons for this trend.

    January, 2022

  • Moneyshot FA BPT 2021 2022 600x400 - Strategic F&A Outsourcing Evolving into Higher-Level Processes

    Strategic F&A Outsourcing Evolving into Higher-Level Processes

    The finance and accounting (F&A) industry is evolving amid the ongoing pandemic as outsourcing of processes requiring professional judgment outpaces outsourcing of routine transactional processes. Enterprise preference for multitower F&A outsourcing deals is increasing, and they are looking for providers who can leverage platform strategy and business process outsourcing capabilities together to effectively transition from legacy systems to their modern counterparts, powered by emerging technologies. These trends are covered in Avasant’s F&A Business Process Transformation 2021–2022 RadarView™.

    January, 2022

  • Primary Image FA Business Process Transformation 2021 2022 600x400 - F&A Business Process Transformation 2021–2022 RadarView™

    F&A Business Process Transformation 2021–2022 RadarView™

    The F&A Business Process Transformation 2021–2022 RadarView™ aims to help enterprises identify the correct finance digital transformation partner by detailing service capability and offering a portfolio of leading providers in the F&A space. It provides an all-encompassing view of key F&A service providers under three broad parameters of practice maturity, domain ecosystem, and investments and innovation. The 72-page report also highlights key industry trends in the F&A outsourcing space and Avasant’s viewpoint on them.

    January, 2022

  • PrimaryImage Digital Commerce Services 2021 2022 - Digital Commerce Services 2021–2022 RadarView™

    Digital Commerce Services 2021–2022 RadarView™

    The Digital Commerce Services 2021–2022 RadarView™ provides information to assist enterprises in building an integrated digital commerce strategy and charting out an action plan for digital commerce transformation. It identifies key global service providers and system integrators that can help expedite a customer’s commerce transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 67-page report also highlights key industry trends in the digital commerce space and Avasant’s viewpoint on them.

    January, 2022

  • MoneyShot Digital Commerce Services 2021 2022 RadarView - Digital Commerce: Paving the Way for the Next Phase of Growth

    Digital Commerce: Paving the Way for the Next Phase of Growth

    Rapidly changing consumer behavior and supply chain disruptions have forced companies to pivot to new business and delivery models and to deploy new modes of customer engagement. Direct-to-consumer (D2C) commerce, omnichannel commerce, and adoption of digital channels for sales and payments have grown rapidly during and after pandemic shutdowns. This led to a growing demand for digital commerce services across industry verticals with service providers expanding their revenues by nearly 30% between 2020 and 2021. These emerging trends are covered in Avasant’s Digital Commerce Services 2021–2022 RadarView™.

  • Primary Image Intelligent Automation Services 2021 2022 - Intelligent Automation Services 2021–2022 RadarView™

    Intelligent Automation Services 2021–2022 RadarView™

    The Intelligent Automation Services 2021–2022 RadarView™ assists organizations in identifying strategic partners for IA by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key IA service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right IA services partner. The 81-page report also highlights top market trends in the IA space and Avasant’s viewpoint.

    January, 2022

  • Desktop Support Staff - Desktop Support Staffing Ratios 2022

    Desktop Support Staffing Ratios 2022

    When viewed as a percentage of the total IT staff, the percentage of desktop support personnel remains essentially unchanged. In this study, we use four metrics for benchmarking: desktop support staff as a percentage of the IT staff, PCs per desktop support staff member, applications per desktop support staff member, and users per support staff member. We also assess these ratios by organization size and sector. In addition, we provide benchmarks for the end-user support group, comprised of desktop support, help desk support, and IT training/documentation staff. We conclude with strategies for improving the efficiency of desktop support staff.

    January, 2022

  • MoneyShot Intelligent Automation Services 2021 2022 RadarView - Intelligent Automation Cuts Through Complex Workflows

    Intelligent Automation Cuts Through Complex Workflows

    Intelligent automation (IA) is becoming a central component of larger transformation engagements. However, some automation projects suffer due to siloed, single-point solutions and a lack of agility. To solve this problem, enterprises are seeking new ways to leverage predictive and semantic automation, and new enterprise platforms are integrating automation to streamline business functions. IA service providers are also simplifying enterprise automation engagements through the implementation of digital personas and low-code/no-code (LCNC). As a result, IA is becoming more intuitive and showing a stronger return on investment. These trends, and others, are covered in our Intelligent Automation Services 2021–2022 RadarView™.

    January, 2022

  • ComputerEconomicsITmgmt2021 1 - IT Manager Staffing Levels Show Volatility

    IT Manager Staffing Levels Show Volatility

    The ratio of IT managers to total IT staff has been a volatile metric over recent years. In keeping with that trend, this staffing ratio took a jump this compared to last year. Although economic conditions can explain some of the volatility, there are other factors at work. This Research Byte examines possible causes.

    January, 2022

  • ComputerEconomicsITmgmt2021 1 - IT Management and Administration Staffing Ratios 2021

    IT Management and Administration Staffing Ratios 2021

    When it comes to IT managers, it is important to find the sweet spot. Too many, and the IT group can become top-heavy and bureaucratic, too few and IT staff members can feel unsupported and without direction. This report examines how many IT managers a well-run IT organization typically requires, along with staffing metrics for two related administrative functions: IT finance/vendor management and administrative support. To benchmark IT management, we use two metrics: IT managers as a percentage of the IT staff and users per IT manager. We provide metrics for small, midsize, and large organizations. To provide further perspective, we consider the five-year trend in IT managers as an average percentage of the IT staff.

    January, 2022

  • MoneyShot Global Hire to Retire BPT 2021 2022 - HR Outsourcing Service Providers Rising to Meet New Demands for Digital Transformation

    HR Outsourcing Service Providers Rising to Meet New Demands for Digital Transformation

    The HR function is evolving to meet the challenges of the labor market, which is increasingly being disrupted by labor shortages, pressure on wages, and the changing expectation of employees working from home. To address these challenges, enterprises are increasingly relying on service providers for flexible HR operations and digital transformation. This has led to a seven percent growth in HR outsourcing adoption between June 2020 and June 2021. Additionally, platform adoption continues to be at the core of HR transformation as enterprises extend their HCM systems or implement new ones. These trends, and others, are covered in our new Global Hire-to-Retire Business Process Transformation 2021-22 RadarView™.

    December, 2021

  • PrimaryImage Global Hire to Retire BPT 2021 2022 - Global Hire-to-Retire Business Process Transformation 2021-2022 RadarView™

    Global Hire-to-Retire Business Process Transformation 2021-2022 RadarView™

    The Global Hire-to-Retire Business Process Transformation 2021-22 RadarView™ assists organizations in identifying strategic partners for digital HR transformation by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key HR service providers across practice maturity, domain ecosystem, and investments and innovations, thus helping enterprises in evaluating leading players in the HR space. The 70-page report also highlights top market trends in the HR outsourcing arena and Avasant’s viewpoint on them.

    December, 2021