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  • Featured Image Kyndryl - Kyndryl’s New Strategy for Security and Cloud Services

    Kyndryl’s New Strategy for Security and Cloud Services

    Kyndryl has been reorganizing its practice areas after its spin-off from IBM’s managed infrastructure services business unit, formerly known as IBM’s Global Technology Services group. This research byte focuses specifically on Kyndryl’s Cloud and Security and Resiliency practices. Through Kyndryl’s webinar about its cloud and security services, we heard from Kris Lovejoy and Harish Grama, the global practice leaders for Security and Resiliency and Cloud, respectively. One common theme that emerged was a shift from an IBM-focused approach to an ecosystem approach involving partners in addition to IBM.

    June, 2022

  • PrimaryImage BPT2022 - Banking Process Transformation 2022 RadarView™

    Banking Process Transformation 2022 RadarView™

    The Banking Process Transformation 2022 RadarView™ assists banks and financial companies in identifying strategic partners for banking process transformation by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key banking service providers across practice maturity, domain ecosystem, and investments and innovations, thus helping enterprises in evaluating leading players in the banking process transformation space. The 78-page report also highlights top market trends in the banking process transformation arena and Avasant’s viewpoint on them.

    June, 2022

  • MoneyShot Banking Process Transformation 2022 - Transforming Operations for Customer-centric Banking

    Transforming Operations for Customer-centric Banking

    Banking regulators are imposing stringent compliance directives. This has required banks to undertake time-consuming due diligence processes such as Know Your Customer (KYC). As a result, customers are experiencing longer processing times across banking services such as account opening and loan approvals. In addition, neobanks and fintechs are competing with traditional banks by offering more personalized products and add-on services. Customers now expect similar offerings from traditional banks as well, requiring them to reimagine their processes. Due to changing customer expectations and regulatory pressures, banks are seeking support from service providers to transform their operations. This has led to a 23% growth in services provider banking process transformation revenue between December 2020 and December 2021. These trends and others are covered in our new Banking Process Transformation 2022 RadarView™ .

    June, 2022

  • LTI Mindtree Product Image - Merger of LTI and Mindtree: Benefits, Challenges, and Recommendations

    Merger of LTI and Mindtree: Benefits, Challenges, and Recommendations

    Two of the Larsen and Toubro (L&T) Group companies, L&T Infotech (LTI) and Mindtree, recently announced a merger to create what could be the sixth-largest Indian IT services provider in terms of overall sales, with a combined annual revenue of more than USD 3.5 billion as of March 31, 2022. The merged entity will be known as LTIMindtree Limited. In this Research Byte, we examine the nuances of the merger, analyze the benefits and challenges for the merged entity, and offer recommendations to enterprise buyers.

    June, 2022

  • PrimaryImage RiskandCompliance 2022 - Risk and Compliance Services 2022 RadarView™

    Risk and Compliance Services 2022 RadarView™

    The Risk and Compliance Services 2022 RadarView™ provides information to assist enterprises in charting out their action plan for developing a robust governance, risk, and compliance (GRC) program. It identifies key global service providers and system integrators that can help organizations expedite their GRC tool adoption journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying strategic partners for adopting a robust GRC framework. The 64-page report also highlights key industry trends in the risk and compliance space and Avasant’s viewpoint on them.

    June, 2022

  • MoneyShot Risk and Compliance Services 2022 RadarView - Answering the Call for Better Governance, Risk, and Compliance Offerings

    Answering the Call for Better Governance, Risk, and Compliance Offerings

    Enterprise leaders are feeling pressure to ensure transparency and alignment between third-party vendors, regulations, and internal controls, as well as the use of security frameworks to address the complex regulatory and privacy landscape. With the rising cost of IT audits and assurance programs, enterprises are looking to implement governance, risk, and compliance (GRC) tools and platforms that provide standardized frameworks to manage risks. In response, service providers have matured their offerings to support compliance with regulations such as GDPR, HIPAA, and PCI DSS to ensure that companies are aligned to industry standards. These emerging trends are covered in Avasant's Risk and Compliance Services 2022 RadarView™.

    June, 2022

  • Moneyshot RCM Business Process Transformation 2022 - RCM Service Providers Help Healthcare Providers Overcome Challenges in Revenue Cycle Management

    RCM Service Providers Help Healthcare Providers Overcome Challenges in Revenue Cycle Management

    Although the healthcare industry has been slow in adopting digital technologies, the pandemic accelerated the need for healthcare providers to digitally transform their revenue cycle management (RCM) processes. The need for effective RCM is driven by the fact that healthcare providers are finding it difficult to maintain profitability. This is prompting the trend toward RCM outsourcing, which has increased by 15% year over year 2021–2022. The US government also plays a part in increasing RCM outsourcing, with more than $450 million in funding to promote telehealth among healthcare providers. Furthermore, RCM service providers are reacting to the increased government spending on insurance programs by developing specialized Medicare and Medicaid solutions. These trends are covered in Avasant’s new RCM Business Process Transformation 2022 RadarView™.

    June, 2022

  • PrimaryImage RCM 2022 - RCM Business Process Transformation 2022 RadarView™

    RCM Business Process Transformation 2022 RadarView™

    The RCM Business Process Transformation 2022 RadarView™ aims to help enterprises identify the correct RCM transformation partner by detailing service capability and offering a portfolio of leading providers in the healthcare space. It provides an all-encompassing view of key RCM service providers under three broad parameters of practice maturity, domain ecosystem, and investments and innovation. The 69-page report also highlights key industry trends in the RCM outsourcing space and Avasant’s viewpoint on them.

    June, 2022

  • PrimaryImage SalesforceServices2022 - Salesforce Services 2022 RadarView™

    Salesforce Services 2022 RadarView™

    The Salesforce Services 2022 RadarView™ helps enterprises define their approach for Salesforce adoption and identify the right implementation partner to support them in their journey. It assesses implementation services providers based on their ability to offer services with limited disruption. The 70-page report also provides Avasant’s point of view on how Salesforce implementation service providers are catering to the changing needs of enterprises through a wide portfolio of accelerators and preconfigured solutions. We do so by evaluating service providers against a general ranking based on key dimensions of practice maturity, partner ecosystem, and investments and innovation.

    June, 2022

  • MoneyShot Salesforce Services 2022 RadarView - Salesforce Service Providers Play Key Role in Helping Companies Boost Sales Effectiveness

    Salesforce Service Providers Play Key Role in Helping Companies Boost Sales Effectiveness

    Enterprises adopt Salesforce to improve engagement with their customers by offering personalized services and integrating customer data across different touchpoints. It also helps companies manage their sales operations and monitor customer interactions at scale. Salesforce adopters are increasing their reliance on data-driven insights and cognitive technologies to improve customer lifetime value.

    June, 2022

  • PrimaryImage ARVRXR Services 2022 - AR/VR/XR Services 2022 RadarView™

    AR/VR/XR Services 2022 RadarView™

    The AR/VR/XR Services 2022 RadarView™ assists organizations in identifying strategic partners for augmented reality/virtual reality/extended reality (AR/VR/XR) by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key AR/VR/XR service providers across practice maturity, partner ecosystem, and investments and innovation, supporting enterprises in identifying the right AR/VR/XR services partner. The 60-page report also highlights top market trends in the AR/VR/XR space and Avasant’s viewpoint.

    May, 2022

  • MoneyShot ARVRXR Services 2022 RadarView - AR/VR Delivers Better Data and More Immersive Experience

    AR/VR Delivers Better Data and More Immersive Experience

    Augmented reality (AR), virtual reality (VR), and extended reality (XR) have not yet been adopted at scale. However, businesses are starting to realize the opportunities they can unlock with AR/VR/XR. Enterprise digital leaders are deploying AR/VR/XR with the goal of creating more immersive experiences for employees and customers, enhancing data visualization, and improving manufacturing and maintenance processes. Nevertheless, high device and implementation costs remain hurdles for enterprise digital transformation engagements. These trends, and others, are covered in our AR/VR/XR Services 2022 RadarView™.

    May, 2022

  • E Commerce Adoption and Customer Experience Profile copy - E-Commerce Adoption Trends and Customer Experience 2022

    E-Commerce Adoption Trends and Customer Experience 2022

    E-commerce technology, while mature, is still evolving. This report provides an overview of e-commerce adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations. We also look at the ROI experience, TCO experience, and considered or planned uses for new e-commerce investment. We conclude with important principles to apply in planning and implementing e-commerce systems.

    May, 2022

  • E Commerce Adoption and Customer Experience Profile copy - E-Commerce Complexity Causes Customer Experience Challenges

    E-Commerce Complexity Causes Customer Experience Challenges

    E-commerce technology, while mature, is still evolving. Customer experience is now the focal point as e-commerce systems enable hyperpersonalization. But e-commerce has become increasingly complex resulting in low TCO success and satisfactions rates. This Research Byte provides a summary of our full report on e-commerce adoption trends and customer experience.

    May, 2022

  • MoneyShot Travel and Hospitality Digital Services 2022 2023 - Travel and Hospitality Digital Services: Reimagining the Customer Experience Through Hyperpersonalization

    Travel and Hospitality Digital Services: Reimagining the Customer Experience Through Hyperpersonalization

    The travel and hospitality industry today is driven by contactless technologies, challenges posed by the pandemic, and the emergence of new customer segments. There is an increasing demand for faster services and customized offerings. Travel and hospitality companies are expanding integration of digital technologies in their offerings and also exploring new technology areas such as the omniverse to disrupt this space and deliver an enhanced level of customer experience. However, all of this requires investment and seamless orchestration of multiple technologies. These emerging trends are covered in Avasant’s Travel and Hospitality Digital Services 2022–2023 RadarView™.

    May, 2022