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  • ISS Chapter 5 scaled - IT Spending and Staffing Benchmarks 2023/2024: Chapter 5: Discrete Manufacturing Sector Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 5: Discrete Manufacturing Sector Benchmarks

    Chapter 4 provides benchmarks for process manufacturers. Process manufacturers are defined as those where the production process adds value by mixing, separating, forming, or chemical reaction. The sector includes manufacturers of chemicals, petrochemicals, semiconductors, pharmaceuticals, dietary supplements, food and beverage products, cosmetics, building materials, packaging materials, steel, glass, paper products, and other process-manufactured goods. The 76 respondents in the sample range in size from a minimum of about $50 million to a maximum of $50 billion in annual revenue.

    July, 2023

  • ISS Chapter 3B scaled - IT Spending and Staffing Benchmarks 2023/2024: Chapter 3B: Midsize Organization Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 3B: Midsize Organization Benchmarks

    The IT spending and staffing outlook for midsize organizations in 2023 can best be described with the old British slogan, “keep calm and carry on.” As we mentioned in last year’s study, IT budgets are increasingly divorced from economic conditions. As enterprises continue their digital transformation, the IT department is increasingly valuable. Much of that can be attributed to IT’s new seat at the strategic table and the growing perception that technology can drive revenue growth. Despite economic headwinds, we see only a slight pullback in IT spending.

    July, 2023

  • ISS Chapter 21 scaled - IT Spending and Staffing Benchmarks 2023/2024: Chapter 21: High-Tech Subsector Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 21: High-Tech Subsector Benchmarks

    Chapter 21 provides benchmarks for high-tech companies. The category includes computer products manufacturers, telecommunications equipment manufacturers, semiconductor manufacturers, aerospace and defense manufacturers, pharmaceutical makers, biotechnology product makers, software developers, software-as-a-service providers, and other high-tech companies. The 26 respondents in this sample range in size from a minimum of about $50 million to over $30 billion in revenue.

  • Product image for ISS Euro 10 scaled - European IT Spending and Staffing Benchmarks 2023/2024: Chapter 8: Retail Sector Benchmarks

    European IT Spending and Staffing Benchmarks 2023/2024: Chapter 8: Retail Sector Benchmarks

    Chapter 8 provides benchmarks for retailers. This sector includes retailers of clothing, jewelry, hardware, furniture, electronics, sports equipment, groceries, pharmaceuticals, and general merchandise. They include restaurant chains, department stores, luxury retail stores, electronics stores, furniture stores, pharmacies, sporting goods stores, and specialty retailers. We also include hospitality and consumer services in this sector. The 43 respondents in the sample range in size from about €90 million to over €30 billion in annual revenue.

    September, 2023

  • Chapter 6 scaled - IT Spending and Staffing Benchmarks 2023/2024: Chapter 6: Banking and Finance Sector Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 6: Banking and Finance Sector Benchmarks

    Chapter 6 provides benchmarks for banking and financial services companies. The firms in this sector include commercial banks, investment banks, credit unions, mortgage lenders, consumer finance lenders, and other types of lenders and financial services providers. The 30 respondents in this sector range in size from a minimum of about $50 million to over $40 billion in annual sales.

    July, 2023

  • ISS Chapter 3C scaled - IT Spending and Staffing Benchmarks 2023/2024: Chapter 3C: Large Organization Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 3C: Large Organization Benchmarks

    The IT spending and staffing outlook for large organizations in 2023 can best be described with the old British slogan, “keep calm and carry on.” As we mentioned in last year’s study, IT budgets are increasingly divorced from economic conditions. As enterprises continue their digital transformation, the IT department is increasingly valuable. Much of that can be attributed to IT’s new seat at the strategic table and the growing perception that technology can drive revenue growth. Despite economic headwinds, we see only a slight pullback in IT spending.

    July, 2023

  • ISS Chapter 22 scaled - IT Spending and Staffing Benchmarks 2023/2024: Chapter 22: Life Sciences Subsector Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 22: Life Sciences Subsector Benchmarks

    Chapter 22 provides benchmarks for life sciences organizations. The category includes pharmaceutical makers, biotechnology product companies, and medical device manufacturers. The 16 respondents in this sample range in size from a minimum of about $50 million to over $40 billion in revenue.

    July, 2023

  • Product image for ISS Euro 11 scaled - European IT Spending and Staffing Benchmarks 2023/2024: Chapter 9: Wholesale Distribution Sector Benchmarks

    European IT Spending and Staffing Benchmarks 2023/2024: Chapter 9: Wholesale Distribution Sector Benchmarks

    Chapter 9 provides benchmarks for wholesale distributors. The category includes wholesale distributors of building products, home improvement products, auto parts, industrial components, fuel supply, electronics, food and beverage, pharmaceuticals, and other products. The 18 respondents in the sample range in size from a minimum of about €60 million to €30 billion in revenue.

    September, 2023

  • ISS Chapter 7 scaled - IT Spending and Staffing Benchmarks 2023/2024: Chapter 7: Insurance Sector Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 7: Insurance Sector Benchmarks

    Chapter 7 provides benchmarks for insurance companies. The firms in this sector include companies that sell medical and dental insurance, life insurance, property and casualty insurance, auto insurance, disability insurance, and other types of insurance. The 25 respondents in this sector range in size from a minimum of $100 million to over $100 billion in annual revenue.

    July, 2023

  • ISS Chapter 10 scaled - IT Spending and Staffing Benchmarks 2023/2024: Chapter 10: Energy and Utilities Sector Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 10: Energy and Utilities Sector Benchmarks

    Chapter 10 provides benchmarks for public utilities, oil and gas producers, service companies, and midstream distributors across all organization sizes. The 28 respondents in this sector include public utilities (water, gas, and electric), integrated energy companies, upstream exploration and production companies, natural gas companies, pipeline operators, and other energy and utilities companies. The companies in our sample range in size from a minimum of about $50 million to more than $60 billion in annual revenue.

    July, 2023

  • ISS Chapter 27 scaled - IT Spending and Staffing Benchmarks 2023/2024: Chapter 27: Commercial Banking Subsector Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 27: Commercial Banking Subsector Benchmarks

    Chapter 27 provides benchmarks for commercial banks. This subsector includes credit unions and community, regional, international, and national banks. The 20 respondents in this sample have annual revenue ranging from a minimum of about $50 million to over $40 billion.

    July, 2023

  • Product image for ISS Euro 12 scaled - European IT Spending and Staffing Benchmarks 2023/2024: Chapter 10: Energy and Utilities Sector Benchmarks

    European IT Spending and Staffing Benchmarks 2023/2024: Chapter 10: Energy and Utilities Sector Benchmarks

    Chapter 10 provides benchmarks for public utilities, oil and gas producers, service companies, and midstream distributors across all organization sizes. The 18 respondents in this sector include public utilities (water, gas, and electric), regional utilities, integrated energy companies, natural gas companies, pipeline operators, and other energy and utilities companies. The companies in our sample range in size from a minimum of about €150 million to more than €100 billion in annual revenue.

    September, 2023

  • ISS Chapter 8 scaled - IT Spending and Staffing Benchmarks 2023/2024: Chapter 8: Retail Sector Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 8: Retail Sector Benchmarks

    Chapter 8 provides benchmarks for retailers. This sector includes retailers of clothing, jewelry, hardware, furniture, sports equipment, groceries, pharmaceuticals, and general merchandise. They include department stores, fashion stores, furniture stores, pharmacies, convenience stores, sporting goods stores, and specialty retailers. We also include hospitality and consumer services in this sector. The 39 respondents in the sample range in size from $50 million to over $100 billion in annual revenue.

    July, 2023

  • ISS Chapter 24 scaled - IT Spending and Staffing Benchmarks 2023/2024: Chapter 24: Chemicals Subsector Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 24: Chemicals Subsector Benchmarks

    Chapter 24 provides benchmarks for chemicals manufacturers. Chemicals manufacturers are by definition process manufacturers that produce chemical products. The sector includes manufacturers of chemicals, petrochemicals, and other chemical products. The 18 respondents in the sample range in size from a minimum of about $50 million to around $45 billion in annual revenue.

    July, 2023

  • ISS Chapter 31 scaled - IT Spending and Staffing Benchmarks 2023/2024: Chapter 31: Utilities Subsector Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 31: Utilities Subsector Benchmarks

    Chapter 31 provides benchmarks for utilities. The 20 respondents in this subsector range in size from $85 million to $100 billion in annual revenue. This category includes gas and electric utilities, power transmission distributors, water and power utilities, and telecommunications service providers.

    July, 2023