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  • Trend in Communications System 2 450x450 - Communications System Support Staffing Ratios 2023

    Communications System Support Staffing Ratios 2023

    Hybrid work is making communications support more complicated, as workers move beyond email and texting to video conferencing and enterprise social media groups. Because of the rise of consumerization, employees and customers are demanding more immersive experiences, even virtual reality. Cloud-based communication and the rise of artificial intelligence are also changing the role of the communications support staff members. All of this is set to put greater demands on corporate communications in 2023.

    June, 2023

  • Data Management RB 450x450 - Data Management and Analytics Staffing Ratios 2023

    Data Management and Analytics Staffing Ratios 2023

    The amount of data that IT organizations need to manage is growing with no end in sight. Whether it be sensor data from IoT devices, social networking data, online advertising and e-commerce transactions, or multimedia files, the complexity of the data to be analyzed also is increasing. With the continued growth of data and its importance in the day-to-day activities of organizations, it is surprising that the data management and analytics function has decreased this year. After significant growth over previous years, this staffing ratio has declined to 5.5% in 2023 from 5.9% in 2022.

    July, 2023

  • DevOps Enginer Staffing Ratios  450x450 - DevOps Engineer Staffing Ratios 2023

    DevOps Engineer Staffing Ratios 2023

    DevOps promises to optimize application development and maintenance processes, improving software quality and reducing development time and cost. As a result, IT organizations will be better able to meet the rapidly evolving needs of a business and achieve other strategic goals. Although DevOps engineers today represent a small portion of the total IT staff at most businesses, we anticipate that companies, especially those that develop much of their own software, will continue to expand their DevOps engineering staff.

    September, 2023

  • RB Product Image for CE 450x450 - Best Practices for Benchmarking Your IT Budget Ratios

    Best Practices for Benchmarking Your IT Budget Ratios

    Benchmarking is a popular way for IT executives to justify their IT budgets and better focus their efforts to achieve a state of continuous improvement. Whether it is to compare their IT spending levels with industry peers, defend current spending levels, justify new spending requests, or identify opportunities for cost improvement, benchmarking is the best way to objectively measure an organization’s IT budget against industry standards.

    December, 2023

  • ERP Users per ERP 450x450 - ERP Support Staffing Ratios 2024

    ERP Support Staffing Ratios 2024

    Rightsizing the support staff for an ERP system can be difficult. This is because many factors affect the support staffing ratio. These include the type of ERP system, its age, the extent of modification, and the industry sector. Nevertheless, understanding support requirements for ERP systems is vital for IT leaders. This research byte summarizes our full report on ERP support staffing ratios.

    January, 2024

  • Trend in It Security Staff as a Percentage of IT Staff 450x450 - IT Security Staffing Ratios 2024

    IT Security Staffing Ratios 2024

    The constant beating drum of new security vectors and the recent impact of remote and hybrid work have placed pressure on IT security staffing levels. Enterprises have been steadily increasing IT security budgets and personnel for years. However, IT security personnel as a percentage of the total IT staff has decreased slightly from 4.3% in 2022 to 4.2% in 2023. For three years, security personnel as a percentage has been flat, ranging between 4.2% and 4.3%. Has the supply of IT security personnel finally reached its cap?

    February, 2024

  • Desktop Support Staffing Ratios 2024 450x450 - Desktop Support Staffing Ratios 2024

    Desktop Support Staffing Ratios 2024

    The desktop support function has gone through significant disruption in recent years. The COVID-19 lockdowns and the sudden shift to remote work, combined with the recent return to the office has seismically shifted the location and value of the desktop. Digital workplace technologies and the need to secure employee-owned equipment has put a strain on this function. At the same time, however, automation and other influences have made desktop support more efficient. It is always hard to right-size any IT staff function, but desktop support may be harder than normal at this time.

    February, 2024

  • Trending in IT Quality Assurance 450x450 - IT Quality Assurance and Testing Staffing Ratios 2024

    IT Quality Assurance and Testing Staffing Ratios 2024

    IT quality assurance and testing has always been a vital role in IT organizations. However, the role of quality assurance as a discrete job position has changed significantly. In 2023, the percentage of quality assurance and testing staff as a percentage of the total IT staff dropped to 3.6% from 4.2% in 2022.

    February, 2024

  • Landscape Product Image 39 450x450 - IT Staffing Ratios: Benchmarking Metrics and Analysis for 17 Key IT Job Functions

    IT Staffing Ratios: Benchmarking Metrics and Analysis for 17 Key IT Job Functions

    The analysis of IT staffing data has been a core competency of Computer Economics since we began publishing our annual IT Spending and Staffing Benchmarks study in 1990. Each year, we survey more than 200 IT organizations across 10 major industry sectors, based on our sampling model, to obtain data on IT staffing levels, server counts, network infrastructure, outsourcing, and spending, among other information pertinent to the assessment of IT staffing.

    March, 2024

  • Trend in IT Standards 450x450 - IT Standards, Training, and Documentation Staffing Ratios 2024

    IT Standards, Training, and Documentation Staffing Ratios 2024

    Some organizations tend to underestimate the importance of the IT standards, training, and documentation job function since its impact on the bottom line may not be clear. However, these job functions are essential for ensuring the smooth operation, compliance, and effectiveness of IT systems — all crucial elements for the overall success of any business.

    April, 2024

  • Trend in Project Managers  450x450 - IT Project Management Staffing Ratios 2024

    IT Project Management Staffing Ratios 2024

    Most enterprises require constant and rapid change. In IT organizations, the role of the IT project manager is critical. New technology adoption, regulatory compliance, outsourcing, remote/hybrid work, and the ever-present mandate to do more with less make it crucial that projects be adequately planned and controlled. Because of this constant need for change, rightsizing the project management staff is an ongoing priority for IT leaders.

    June, 2024

  • Landscape Product Image 1 450x450 - IT Staffing Ratios: Benchmarking Metrics and Analysis for 16 Key IT Job Functions

    IT Staffing Ratios: Benchmarking Metrics and Analysis for 16 Key IT Job Functions

    The analysis of IT staffing data has been a core competency of Computer Economics since we began publishing our annual IT Spending and Staffing Benchmarks study in 1990. Each year, we survey more than 200 IT organizations across 10 major industry sectors, based on our sampling model, to obtain data on IT staffing levels, server counts, network infrastructure, outsourcing, and spending, among other information pertinent to the assessment of IT staffing.

    March, 2024

  • Trend in Server Support Product image - Server Support Staffing Ratios 2023

    Server Support Staffing Ratios 2023

    The demand for server support administrators has been on a downward trend for a decade. Virtualization, automation, DevOps, and the cloud have made IT infrastructure easier to administer. As a result, the IT infrastructure support burden is lessening, although there are factors also working in the other direction. We examine those factors in this new report, part of our IT staffing series.

    April, 2023

  • Trend in Network Support copy - Network Support Staffing Ratios 2023

    Network Support Staffing Ratios 2023

    The COVID-19 pandemic increased the number of employees working from home. This accelerated an already increasing demand for network support staff brought on by cloud transformation and caused the number of network support personnel to spike in 2021. However, 2022 trends show a decrease in network support staffing to below pre-pandemic levels. This may be due to businesses reverting to “normal” operations, an increase in automation, a growth in other IT areas, or a combination of these and other factors.

    May, 2023

  • IT Management Staffing  450x450 - IT Management and Administration Staffing Ratios 2023

    IT Management and Administration Staffing Ratios 2023

    When it comes to IT managers, it is important to find the “sweet spot.” Too many managers and the IT group can become top-heavy and bureaucratic; too few and IT staff members may feel unsupported and without direction. Overworked managers may be pulled in too many directions, and insufficient management resources may push management tasks on to workers who are ill-equipped to take on those roles.

    June, 2023