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System Implementation/ Integration Outsourcing Trends and Customer Experience 2022
The outsourcing of system implementation/integration is on the rise. Our report examines adoption trends and customer experience with system implementation/integration outsourcing. We report on the percentage of organizations outsourcing it (frequency) and the average amount of work outsourced (level). We also present data on the cost and service experience and how these trends differ by organization size and sector. We conclude with guidelines to consider when outsourcing this function.
July, 2022
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IT Outsourcing Statistics 2022
Outsourcing levels are growing as more organizations take advantage of the cost flexibility that service providers offer. IT leaders are expecting to increase their outsourcing budgets this year, and they expect to reap outsourcing benefits of streamlined processes and reduced operational costs. The study profiles outsourcing activity for 11 IT functions. For each IT function, we measure the frequency and level of outsourcing.
March, 2022
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Application Development Outsourcing Trends and Customer Experience 2021
The outsourcing of the application development function grew a noticeable amount in our annual IT Outsourcing Statistics study after two years being stuck at a lower percentage. Why the uptick? For starters, there is much going on in the application development universe. This report examines adoption trends and customer experience with application development outsourcing. We report on the percentage of organizations outsourcing it (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present data on the cost and service experience and on how these trends differ by organization size and sector. We conclude with guidelines to consider when outsourcing application development.
October, 2021
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Web Operations Outsourcing Trends and Customer Experience 2021
Web operations outsourcing is one of the most popular types of managed services. As the pandemic showed more than ever, organizations of all kinds continue to expand their efforts in online marketing, website management, and e-commerce. To help IT executives better assess their options, this report analyzes the percentage of organizations outsourcing web operations (frequency), the average amount of work outsourced (level), and the change to the amount of work being outsourced (net growth trend). We also present data on cost and service experience and how these trends differ by organization size and sector. We conclude with recommendations on how to engage with a web, e-commerce, or electronic data interchange (EDI) service provider.
August, 2021
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IT Help Desk Outsourcing Trends and Customer Experience 2021
The decision to turn over an IT organization’s help desk function to a service provider has a long and varied history. It is one of the services that helped establish the contemporary IT outsourcing industry. Even so, our research shows that help desk outsourcing is not as pervasive as one might think. In this report, we analyze the percentage of organizations outsourcing help desk (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present data on cost and service experience and on how these trends differ by organization size and sector. We conclude with some key questions to consider.
March, 2021
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IT Security Outsourcing Trends and Customer Experience 2021
IT security has become a major focus for IT leaders in 2021. This is because the threat landscape is evolving with increased reliance on the cloud, a greater diversity in the IT service portfolio, more employees working from home, and a more burdensome regulatory environment. This report helps IT executives compare their outsourcing activity and experience with other IT organizations. We use three metrics to measure IT security outsourcing activity: how many organizations outsource IT security (frequency), how much of the workload is typically outsourced (level), and the change in the amount of work outsourced (trend). We also measure the cost and service experience of organizations that outsource this function and determine how outsourcing activity and experience vary by organization size and sector. We conclude with recommendations.
May, 2021
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IT Outsourcing Statistics 2020-2021
This major study profiles outsourcing activity for 11 IT functions: application development, application management, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations, system implementation/integration and web/e-commerce systems.
August, 2020
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Application Development Outsourcing Trends and Customer Experience 2019
The outsourcing of the application development function showed a slight increase in our annual IT Outsourcing Statistics study, but overall, the frequency of outsourcing this function has been on the decline since 2012. The use of application development service providers is at a crossroads, and the slow decline may continue. This report examines adoption trends and customer experience with application development outsourcing.
March, 2019
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Network Operations Outsourcing Trends and Customer Experience 2019
Network operations is a mature but evolving outsourcing category with a wide assortment of top IT and telecom industry service providers competing with regional providers for market share. This study examines adoption trends in the outsourcing of network operations.
April, 2019
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Application Management Outsourcing Trends and Customer Experience 2019
In this report, we analyze the percentage of organizations outsourcing application management (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also assess the customer experience by showing how many IT organizations successfully lower costs or improve service by outsourcing application management. We conclude with recommendations for an application management outsourcing strategy.
September, 2019
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System Implementation/Integration Outsourcing Trends and Customer Experience 2019
Outsourcing of system implementation/integration involves giving a systems integrator responsibility for implementing new systems, which often involves integration of those systems with other new or existing systems. This study examines adoption trends in the outsourcing of system implementation/integration.
September, 2019
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Disaster Recovery Outsourcing Trends and Customer Experience 2019
Because information technology plays a significant role in the support and function of nearly all business operations, it is essential that IT organizations be able to quickly restore services after a disaster or any disruption. This report analyzes the percentage of organizations outsourcing disaster recovery capabilities (frequency), the scope of work outsourced (level), and the change in the amount of work being outsourced (trend).
October, 2019
Outsourcing
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