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Digital Masters Process Transformation: Fostering Innovation through Digital Technologies
In response to the economic pressures of inflation and rising interest rates, enterprises are increasingly turning to digitization and alternative funding strategies. This shift aims to strike a balance between seeking cost optimization and fostering innovation, which is vital for transforming business processes. As part of this strategic pivot, organizations are reassessing their service delivery locations and investing in generative AI (Gen AI) to bolster resilience and enhance efficiency within their service delivery frameworks. Concurrently, service providers are broadening their nearshore presence and pouring resources into AI and analytics-driven solutions. The integration of these diverse elements forms a cohesive narrative, underscoring the industry’s commitment to innovation and efficiency in the face of global economic challenges.
July, 2024
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The Key to Navigating the Tides of Disruptive Technologies
Navigating the intersection of sustainable growth and disruptive technology is a critical challenge for modern businesses. At Avasant’s Empowering Beyond Summit (EBS), industry leaders Cynthia McKenzie, Tembi (Sibanda) Hommes, and Anish Sethi, moderated by Chitra Rajeshwari, explored strategies to balance innovation with sustainability. They discussed aligning operations with the UN's Sustainable Development Goals, ensuring global equity in technology access, and maintaining ethical standards. As McKenzie noted, the key is to harness technology to meet business goals without compromising ethical, social, and environmental responsibilities.
July, 2024
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Empowering Enterprises with Hyperconverged Digital Solutions and Integrated AI Capabilities
Enterprises face ongoing challenges from rising protectionism and geopolitical tensions, prompting them to adopt digital resilience strategies using AI, cloud, and blockchain for supply chain management. IT infrastructure readiness is being reassessed, highlighted by incidents like the CrowdStrike outage, leading to a diversified, multilayered approach to security solutions and incident response. The demand for hyperconverged digital technologies is growing, particularly in healthcare, finance, and retail, to enhance digital transformation. AI capabilities are increasingly integrated across industries, driving operational efficiency and digital transformation through tailored solutions, data analytics, and IoT.
September, 2024
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Balancing Efficiency with Strategic Impact by Embracing Digital Transformation
This RadarView helps enterprises define their procurement process transformation approach and identify the right outsourcing partner to support them. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 15 providers of procurement business process transformation services. Each profile gives an overview of the service provider, its key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, domain ecosystem, and investments and innovation.
September, 2024
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Driving the Future of Manufacturing: R&D and Next-Gen Technologies Driven Innovations Unveiled at LTTS Analyst Day
The manufacturing landscape is undergoing a significant shift. Traditionally focused on operational metrics such as cost, revenue, and product uptime, the industry now prioritizes customer experience, operational excellence, and supply chain resilience. This is posing a dual challenge for service providers, pushing them to bring in digital technologies while addressing cost escalation issues through approaches such as outcome-based service models.
October, 2024
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The Power of Synergy: A Deep Dive into Contact Center Service Provider Partnerships
With the customer service landscape continuously evolving, contact center service providers face constant pressure to deliver enhanced experiences across multichannel environments. To meet these demands, they are increasingly looking for strategic partnerships. These collaborations unlock several benefits, enabling service providers to offer enterprises a wider range of capabilities, deeper expertise, and a global reach.
November, 2024
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Multicloud and AI: Enabling Intelligent Workflows across Diverse Cloud Environments
Enterprises are adopting multicloud environments and AI-driven automation to enhance operational efficiency and flexibility. As multicloud adoption grows, challenges such as cost inefficiencies, migration complexities, and integration issues persist. Addressing these challenges, Oracle announced at Oracle CloudWorld 2024 the integration of its Exadata database with AWS, enabling seamless multicloud connectivity, improved latency, and optimized costs. Oracle also introduced over 50 role-based AI agents in its Fusion Cloud Applications Suite to automate repetitive tasks using AI capabilities that adapt to changes and improve over time. These initiatives align with industry efforts by SAP, Microsoft, and Workday in leveraging generative AI to streamline sales, service, finance, and supply chain management functions.
November, 2024
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Empowering Aerospace and Defense with Smarter, Sustainable, and Secure Solutions
Aerospace and Defense enterprises are responding to industry demands by advancing sustainable aviation through R&D in cleaner propulsion systems and adopting zero-emissions technologies such as hydrogen-powered engines. They are enhancing supply chain resilience using AI, blockchain, and digital threads while integrating predictive analytics and reshoring strategies to address geopolitical risks. Additionally, they are investing in advanced cybersecurity frameworks, generative AI, and quantum computing for innovation and operational efficiency while modernizing their workforce with AR/VR and AI-driven training to address the skills shortage. Aerospace and Defense companies collaborate with service providers for digital transformation, which requires strong technological expertise and delivery capabilities. Both demand-side and supply-side trends are covered in our Aerospace and Defense Digital Services 2024 Market Insights™ and Aerospace and Defense Digital Services 2024 RadarView™, respectively.
December, 2024
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IaaS Adoption Surges, Investment Moderates as Organizations Focus on Optimization
Infrastructure as a Service (IaaS) continues to be a cornerstone of efficient operations. Our latest research reveals an uptick in IaaS adoption. This surge is driven by the increasing demand for scalable, flexible, and cost-effective IT solutions. Our data suggests that the adoption rate is high when compared to other technologies in the study. However, the investment rate is moderate.
January, 2025
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DBA Staffing Continues to March Onward
After years of remaining steady, there has been a notable increase in the proportion of database administrators (DBAs) within IT departments, particularly in small organizations. New data-driven initiatives, including generative AI, omnichannel communication, and real-time analytics, are inspiring enterprises to make their data lakes deeper and deeper, while data security concerns and regulatory requirements intensify. DBAs’ expertise in maintaining and safeguarding sensitive information is paramount. This Research Byte summarizes our full report on database administration staffing ratios.
February, 2025
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Banking Process Transformation 2023 Market Insights™
The Banking Process Transformation 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any banking process transformation engagement. The report also highlights key challenges that banking entities face today.
May, 2023
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Higher Education Digital Services 2023–2024 Market Insights™
The Higher Education Digital Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital projects in the higher education space. The report also highlights key challenges that enterprises face today.
July, 2023
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Digital Masters 2023 Market Insights™
The Digital Masters 2023 Market Insights™ assists organizations in identifying important trends related to enterprise digital technology adoption and the role of hyperconvergence. It also highlights the current landscape of generative AI, the key players, recent developments, and trends.
August, 2023
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Trust and Safety Business Process Transformation 2023–2024 RadarView™
The Trust and Safety Business Process Transformation 2023–2024 RadarView™ assists organizations in identifying strategic partners for trust and safety services by offering detailed capability and experience analyses of service providers in this space. It provides a 360-degree view of the service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right trust and safety services partner. The 56-page report highlights top supply-side trends in the trust and safety services space and Avasant’s viewpoint.
November, 2023
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Talent Acquisition Business Process Transformation 2023–2024 RadarView™
The Talent Acquisition Business Process Transformation 2023–2024 RadarView™ assists organizations in identifying strategic partners for talent acquisition outsourcing services by offering detailed capability and experience analyses of service providers in this space. It provides a 360-degree view of the service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right talent acquisition outsourcing partner. The 55-page report highlights top supply-side trends in the talent acquisition outsourcing space and Avasant’s viewpoint on them.
December, 2023
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