RadarView™

With rising technological advancements and the adoption of the value-based care model, providers are focusing on implementing advanced patient-centric revenue cycle management (RCM) solutions to enhance cash collections and reduce reliance on manual processes. They are developing unified payment gateways with digital payment options, cumulative patient billing, and data transparency to boost patient satisfaction. In 2023–2024, providers saw improved operating margins due to increased revenues. However, rising costs driven by inflation, labor shortages, and escalating drug prices remained a concern. Nevertheless, they continue to invest in technologies such as generative (Gen) AI-assisted coding, self-service scheduling, and Gen AI-powered denials recovery solutions to streamline operations and enhance efficiency. Both demand-side and supply-side trends are covered in our Revenue Cycle Management (RCM) Business Process Transformation 2024 Market Insights™ and Revenue Cycle Management (RCM) Business Process Transformation 2024 RadarView™, respectively.

September, 2024

Enterprises are focusing on implementing omnichannel order management capabilities to efficiently manage all sales channels, improve operational efficiency and customer satisfaction, and reduce shipping time and costs. They are leveraging microservices-based architecture and emerging technologies such as cloud and AI to speed up the time to market for new features, offer differentiated digital experiences, and reduce the total costs. Service providers are also developing generative AI (Gen AI) solutions across the digital commerce value chain. They are leveraging Gen AI to develop smart creatives for product listings, optimize transportation, assortment, and last-mile distribution, generate supply chain insights and demand patterns, and personalize product recommendations.

December, 2024