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  • Orange Cyberdefense primary image - Orange Cyberdefense Reports Changing Trends in Cyber Extortion and Ransomware

    Orange Cyberdefense Reports Changing Trends in Cyber Extortion and Ransomware

    Ransomware and cyber extortion are not only becoming more common but more damaging to enterprises. As cyberattacks become more sophisticated, often supported by nation-states, they are leading to high-profile and embarrassing releases of customer data. Orange Cyberdefense, which held an analyst event in Antwerp, Belgium, followed a few days later by a customer and partner event in London, England at the end of November 2022, is countering these threats by providing new managed security services offerings, including increased threat intelligence, and supporting secure access service edge (SASE).

    March, 2023

  • MoneyShot Clinical Services BPT 2023 Market Insights - Driving Patient-Centricity Through Digitalization and Health Data Analytics

    Driving Patient-Centricity Through Digitalization and Health Data Analytics

    Innovation in clinical and care management services during the pandemic has permanently impacted how care is delivered. Remote care support and productivity improvement solutions are key to better clinical services and care management outcomes. Service providers are enhancing their care management capabilities and incorporating various services, such as remote delivery, preventive care, and clinical decision support, to address the growing enterprise demand for clinical services in utilization management (UM), care coordination (CC), and population health management (PHM). Also, organizations are focusing on developing and investing in the capabilities that help them deliver value-based care, reduce costs, and deliver high-quality services. Therefore, they increasingly rely on clinical service providers’ expertise through outsourcing. This is evident from a 28% increase in the number of enterprises outsourcing. Both demand-side and supply-side trends are covered in our Clinical Services Business Process Transformation 2023 Market Insights™ and Clinical Services Business Process Transformation 2023 RadarView™, respectively.

    May, 2023

  • Generative AI Primary Image - Impact of Generative AI on Content Moderation

    Impact of Generative AI on Content Moderation

    Generative AI has revolutionized content creation, leading to an explosion of content across various platforms. However, this rapid growth also brings challenges in content moderation. Traditional content moderation tools, primarily keyword or tagging-based, struggle to understand the increasing sophistication of AI-generated content in mimicking human language and intent. To address these challenges, the emergence of content moderation tools based on generative AI offers a more comprehensive understanding of contextualized intent. In this report, we discuss the trends, challenges, and potential solutions in content moderation for AI-generated content.

    July, 2023

  • Moneyshot Procurement Business Process Transformation 2023 - Moving from Cost Optimization to Value Generation Through Procurement Transformation

    Moving from Cost Optimization to Value Generation Through Procurement Transformation

    Traditionally, procurement was considered a cost center but, of late, procurement has become a strategic business function within enterprises. As a result, the role of a Chief Procurement Officer (CPO) is evolving from reducing costs to maintaining supply chain resilience in addition to deriving higher value from their sourcing and procurement function. The priority is not new; however, varied supply chain disruptions are bringing it to the forefront. Further, organizations are engaging domain experts and investing in AI, automation, and analytics to generate higher value from the procurement function. They are increasingly leveraging service provider support to parallelly transform people, processes, and technology. As a result, procurement business process transformation deals have grown by over 15% between March 2022 and March 2023. Both demand- and supply-side trends are covered in Avasant’s Procurement Business Process Transformation 2023 Market Insights™ and Procurement Business Process Transformation 2023 RadarView™, respectively.

    August, 2023

  • MoneyShot Risk and Compliance Services 2023 - Risk and Compliance Services: Leveraging Automation Tools to Navigate Compliance Risks

    Risk and Compliance Services: Leveraging Automation Tools to Navigate Compliance Risks

    Enterprises are focused on driving secure digital transformation, transitioning to proactive risk management. They are aiming to leverage AI/ML models to automate various aspects of compliance management, risk assessment, fraud detection, data privacy, and disaster recovery services. Service providers are developing solutions to not just mitigate security risks but also help organizations govern the use of technology safely across their IT infrastructure, given the pace and complexity of modern business operations. Both demand-side and supply-side trends are covered in our Risk and Compliance Services 2023 Market Insights™ and Risk and Compliance Services 2023 RadarView™, respectively.

    October, 2023

  • Outsourcing Profile IT Security 450x450 - IT Security Outsourcing is Burgeoning but Facing Service and Cost Challenges

    IT Security Outsourcing is Burgeoning but Facing Service and Cost Challenges

    IT security is a major focus for IT leaders, and that is unlikely to change in the near future. The threat landscape continues to evolve with greater diversity in the IT service portfolio, more employees working from home, and a more burdensome regulatory environment. To combat these threats, organizations are turning to IT security outsourcing firms to handle higher-value security tasks. This Research Byte summarizes our full report on IT security outsourcing trends.

    November, 2023

  • MoneyShot TA BPT 2023 2024 450x450 - Moving from Traditional Recruitment to Tech-enabled Talent Acquisition

    Moving from Traditional Recruitment to Tech-enabled Talent Acquisition

    Global economic challenges, the Great Resignation, and remote work drive a shift from traditional recruiting to talent acquisition. This transition, marked by reduced recruitment budgets and increased costs, is further fueled by a growing emphasis on skill-based hiring. As enterprises encounter obstacles in recruitment transformation, they are steering away from conventional recruitment agencies, opting for end-to-end talent acquisition partners. This led to an 11%–16% growth in talent acquisition outsourcing from March 2022 to March 2023 and a 23.9% growth in service provider revenue YOY. Both demand-side and supply-side trends are covered in our Talent Acquisition Business Process Transformation 2023–2024 Market Insights™ and Talent Acquisition Business Process Transformation 2023–2024 RadarView™, respectively.

    December, 2023

  • Outsourcing Frequency v1 450x450 - Increased Automation Reduces Web Operations Outsourcing

    Increased Automation Reduces Web Operations Outsourcing

    Web operations outsourcing is a well-known managed service in which organizations continue to expand their efforts. This shift toward web-enabled business processes and e-commerce has prompted many companies to reassess their online strategies. Many have turned to managed service providers to deliver highly available and reliable web and e-commerce systems. However, the rise in automated solutions and perhaps even generative AI may have given companies the confidence to tackle these tasks on their own. This Research Byte summarizes our full report on Web Operations Outsourcing Trends and Customer Experience.

    February, 2024

  • Trending in IT Quality Assurance 450x450 - Changing Nature of QA Role Makes Right-Sizing Difficult

    Changing Nature of QA Role Makes Right-Sizing Difficult

    The traditional IT position dedicated exclusively to quality assurance and testing (QA) is most likely a dying breed. With waterfall software development being replaced by iterative approaches such as agile, QA is getting rolled into other job positions. This Research Byte examines the reasons for the trend and provides a summary of our full report on IT Quality Assurance and Testing Staffing Ratios.

    February, 2024

  • Practice adoption Stages Organzational 450x450 - The Pace of Change is Accelerating But Change Management is Not Keeping Up

    The Pace of Change is Accelerating But Change Management is Not Keeping Up

    The pace of change in many companies is increasing as new technologies allow businesses to serve customers faster, better, and cost-effectively. In most industries, therefore, new systems are essential to compete in today’s global economy. However, it is not always as simple as buying a new system and expecting users to adopt it seamlessly. Many new projects fail without the effective use of change management. And some companies still fall behind in formal and consistent practice of change management best practices. This Research Byte provides a summary of our full report on organizational change management best practices.

    March, 2024

  • The Questions to Ask About Telecommuting Before Someone Else Does - The Questions to Ask About Telecommuting Before Someone Else Does

    The Questions to Ask About Telecommuting Before Someone Else Does

    Whether allowing work from home is a good idea depends on the organization, the role, how centralized your business is, the strength of your management team, and many other variables. But if you are going to allow more telecommuting, you need certain ducks in a row. 

    March, 2023

  • MoneyShot Internet of Things Services 2023 RadarView Updated - Creating a Connected Ecosystem to Speed Innovation and Growth

    Creating a Connected Ecosystem to Speed Innovation and Growth

    IoT technology has become mainstream, as evidenced by the steady rise in the adoption of connected devices. The share of production-grade projects increased from 68% in 2021 to 73% in 2022. Across three key segments—Industrial Internet of Things (IIoT), connected infrastructure, and Consumer IoT—IIoT continues to lead in adoption driven by smart manufacturing and Industry 4.0 use cases, including digital twins. The connected infrastructure segment saw significant growth pushed by smart city initiatives, including urban mobility, energy management, and waste management. Sustainability has emerged as a new growth lever in IoT services. These and other trends focused on the demand-side and supply-side are covered in our Internet of Things Services 2023 Market Insights™ and Internet of Things Services 2023 RadarView™, respectively.

    May, 2023

  • Slide2 1 450x450 - Life and Annuities Insurance: Reshaping Customer Experience with Digital Technology

    Life and Annuities Insurance: Reshaping Customer Experience with Digital Technology

    Amid evolving customer demands, the life and annuities (L&A) insurance industry has been under pressure to offer personalized digital experiences and launch innovative insurance products to tap into new customer segments. To alleviate this pressure, L&A insurers are adopting digital technologies to overcome legacy challenges, augment distribution channels, and enhance customer experience. They are also streamlining operations and launching sustainable insurance products. As this requires a strong insurance domain knowledge and technological expertise, L&A insurers are collaborating with service providers for digital transformation. Both demand-side and supply-side trends are covered in our Life and Annuities Insurance Digital Services 2023–2024 Market Insights™ and Life and Annuities Insurance Digital Services 2023–2024 RadarView™, respectively.

    July, 2023

  • MoneyShot Digital Workplace Services 2023 Market Insights - Digital Workplace Services: Driving Organization Agility and Innovation in the Era of Hybrid Work

    Digital Workplace Services: Driving Organization Agility and Innovation in the Era of Hybrid Work

    The hybrid workplace has made significant strides since its inception in 2020, with the 2–3-day work-from-home model being widely accepted. Enterprises are dedicated to enhancing employee experience through outcome-based engagements with service providers and experience-level agreements (XLAs) by leveraging emerging technologies such as AI/ML, analytics, IoT, and automation; creating new possibilities in the workplace; and fostering increased collaboration, productivity, and employee satisfaction. These trends, among others, are covered in Avasant’s Digital Workplace Services 2023 RadarView™ and Digital Workplace Services 2023 Market Insights™.

    August, 2023

  • AI to Enhance Developer Productivity primary image 450x450 - Leveraging Generative AI to Enhance Developer Productivity

    Leveraging Generative AI to Enhance Developer Productivity

    This research byte sheds light on how service providers and enterprises can leverage generative AI to enhance developer productivity. By harnessing the power of generative AI, developers can accelerate software development, convert between coding languages, improve code quality and documentation, build innovative solutions, and streamline workflows, thus enhancing their productivity.

    October, 2023