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  • Featured Image Kyndryl - Kyndryl’s New Strategy for Security and Cloud Services

    Kyndryl’s New Strategy for Security and Cloud Services

    Kyndryl has been reorganizing its practice areas after its spin-off from IBM’s managed infrastructure services business unit, formerly known as IBM’s Global Technology Services group. This research byte focuses specifically on Kyndryl’s Cloud and Security and Resiliency practices. Through Kyndryl’s webinar about its cloud and security services, we heard from Kris Lovejoy and Harish Grama, the global practice leaders for Security and Resiliency and Cloud, respectively. One common theme that emerged was a shift from an IBM-focused approach to an ecosystem approach involving partners in addition to IBM.

    June, 2022

  • MoneyShot Banking Process Transformation 2022 - Transforming Operations for Customer-centric Banking

    Transforming Operations for Customer-centric Banking

    Banking regulators are imposing stringent compliance directives. This has required banks to undertake time-consuming due diligence processes such as Know Your Customer (KYC). As a result, customers are experiencing longer processing times across banking services such as account opening and loan approvals. In addition, neobanks and fintechs are competing with traditional banks by offering more personalized products and add-on services. Customers now expect similar offerings from traditional banks as well, requiring them to reimagine their processes. Due to changing customer expectations and regulatory pressures, banks are seeking support from service providers to transform their operations. This has led to a 23% growth in services provider banking process transformation revenue between December 2020 and December 2021. These trends and others are covered in our new Banking Process Transformation 2022 RadarView™ .

    June, 2022

  • LTI Mindtree Product Image - Merger of LTI and Mindtree: Benefits, Challenges, and Recommendations

    Merger of LTI and Mindtree: Benefits, Challenges, and Recommendations

    Two of the Larsen and Toubro (L&T) Group companies, L&T Infotech (LTI) and Mindtree, recently announced a merger to create what could be the sixth-largest Indian IT services provider in terms of overall sales, with a combined annual revenue of more than USD 3.5 billion as of March 31, 2022. The merged entity will be known as LTIMindtree Limited. In this Research Byte, we examine the nuances of the merger, analyze the benefits and challenges for the merged entity, and offer recommendations to enterprise buyers.

    June, 2022

  • MoneyShot Risk and Compliance Services 2022 RadarView - Answering the Call for Better Governance, Risk, and Compliance Offerings

    Answering the Call for Better Governance, Risk, and Compliance Offerings

    Enterprise leaders are feeling pressure to ensure transparency and alignment between third-party vendors, regulations, and internal controls, as well as the use of security frameworks to address the complex regulatory and privacy landscape. With the rising cost of IT audits and assurance programs, enterprises are looking to implement governance, risk, and compliance (GRC) tools and platforms that provide standardized frameworks to manage risks. In response, service providers have matured their offerings to support compliance with regulations such as GDPR, HIPAA, and PCI DSS to ensure that companies are aligned to industry standards. These emerging trends are covered in Avasant's Risk and Compliance Services 2022 RadarView™.

    June, 2022

  • Moneyshot RCM Business Process Transformation 2022 - RCM Service Providers Help Healthcare Providers Overcome Challenges in Revenue Cycle Management

    RCM Service Providers Help Healthcare Providers Overcome Challenges in Revenue Cycle Management

    Although the healthcare industry has been slow in adopting digital technologies, the pandemic accelerated the need for healthcare providers to digitally transform their revenue cycle management (RCM) processes. The need for effective RCM is driven by the fact that healthcare providers are finding it difficult to maintain profitability. This is prompting the trend toward RCM outsourcing, which has increased by 15% year over year 2021–2022. The US government also plays a part in increasing RCM outsourcing, with more than $450 million in funding to promote telehealth among healthcare providers. Furthermore, RCM service providers are reacting to the increased government spending on insurance programs by developing specialized Medicare and Medicaid solutions. These trends are covered in Avasant’s new RCM Business Process Transformation 2022 RadarView™.

    June, 2022

  • MoneyShot Salesforce Services 2022 RadarView - Salesforce Service Providers Play Key Role in Helping Companies Boost Sales Effectiveness

    Salesforce Service Providers Play Key Role in Helping Companies Boost Sales Effectiveness

    Enterprises adopt Salesforce to improve engagement with their customers by offering personalized services and integrating customer data across different touchpoints. It also helps companies manage their sales operations and monitor customer interactions at scale. Salesforce adopters are increasing their reliance on data-driven insights and cognitive technologies to improve customer lifetime value.

    June, 2022

  • MoneyShot ARVRXR Services 2022 RadarView - AR/VR Delivers Better Data and More Immersive Experience

    AR/VR Delivers Better Data and More Immersive Experience

    Augmented reality (AR), virtual reality (VR), and extended reality (XR) have not yet been adopted at scale. However, businesses are starting to realize the opportunities they can unlock with AR/VR/XR. Enterprise digital leaders are deploying AR/VR/XR with the goal of creating more immersive experiences for employees and customers, enhancing data visualization, and improving manufacturing and maintenance processes. Nevertheless, high device and implementation costs remain hurdles for enterprise digital transformation engagements. These trends, and others, are covered in our AR/VR/XR Services 2022 RadarView™.

    May, 2022

  • E Commerce Adoption and Customer Experience Profile copy - E-Commerce Complexity Causes Customer Experience Challenges

    E-Commerce Complexity Causes Customer Experience Challenges

    E-commerce technology, while mature, is still evolving. Customer experience is now the focal point as e-commerce systems enable hyperpersonalization. But e-commerce has become increasingly complex resulting in low TCO success and satisfactions rates. This Research Byte provides a summary of our full report on e-commerce adoption trends and customer experience.

    May, 2022

  • MoneyShot Travel and Hospitality Digital Services 2022 2023 - Travel and Hospitality Digital Services: Reimagining the Customer Experience Through Hyperpersonalization

    Travel and Hospitality Digital Services: Reimagining the Customer Experience Through Hyperpersonalization

    The travel and hospitality industry today is driven by contactless technologies, challenges posed by the pandemic, and the emergence of new customer segments. There is an increasing demand for faster services and customized offerings. Travel and hospitality companies are expanding integration of digital technologies in their offerings and also exploring new technology areas such as the omniverse to disrupt this space and deliver an enhanced level of customer experience. However, all of this requires investment and seamless orchestration of multiple technologies. These emerging trends are covered in Avasant’s Travel and Hospitality Digital Services 2022–2023 RadarView™.

    May, 2022

  • Supply Chain Management Adoption Trends and Customer Experience 2022 copy - Global Crises Fueling New Investments in Supply Chain Management

    Global Crises Fueling New Investments in Supply Chain Management

    Global crises continue to push supply chain management systems to the brink. Delays and shortages have led business leaders to question their longstanding commitment to lean inventory, just-in-time manufacturing, and reliance on long offshore supply chains. This Research Byte provides a summary of our full report on supply chain management adoption and customer experience.

    May, 2022

  • MoneyShot Retail Digital Services 2022 2023 - Digital Retail Services: Orchestrating an Omnichannel Experience

    Digital Retail Services: Orchestrating an Omnichannel Experience

    Retail is increasingly hyperpersonal and omnichannel. Pandemic lockdowns and supply chain disruptions have actually raised the bar for consumer expectations as they found they could have anything delivered right to their doorstep. That raised bar means that retailers are increasingly relying on data and AI to map consumer sentiment and needs, and they are deploying digital technology including virtual reality and other immersive technologies to improve the customer experience. However, all of this requires investment and seamless orchestration of multiple technologies. This is best done with partners. These emerging trends are covered in Avasant’s Retail Digital Services 2022–2023 RadarView™.

    May, 2022

  • RB2 Tech Trends 2022 - Digital Workplace—Rising Star of New Technology Trends Study

    Digital Workplace—Rising Star of New Technology Trends Study

    Digital workplace technologies, one of two new entrants in our annual study of technology trends, earns the highest satisfaction rating from survey respondents, a clear sign that the shift to a hybrid workforce is well under way and has changed the focus for many IT organizations. Digital workplace technologies will have a growing role in business in the years to come. This Research Byte provides a look at the customer satisfaction rating for digital workplace technologies, as well as an overview of our Technology Trends 2022.

    April, 2022

  • NFT CE Featured Image - NFTs: More Than Just Digital Art

    NFTs: More Than Just Digital Art

    Non-fungible tokens (NFTs) have been a hot topic as art, fashion, video games, and social influencers have embraced the technology to sell one-of-a-kind digital objects. But enterprises, outside of a few specific industries, have largely neglected NFTs. Nevertheless, many companies should consider their benefits. This Research Byte explores this emerging technology.

    April, 2022

  • Watermelon effect - Avoid the Watermelon Effect—Focus on Customer Experience

    Avoid the Watermelon Effect—Focus on Customer Experience

    Have you experienced, when outsourcing your services, that all your service-level agreements (SLAs) reporting and key performance indicators (KPIs) are green, but your customers are not very happy with the services? This is the “Watermelon Effect.” Green on the outside, but red on the inside. Too often those SLAs and KPIs do not reveal the real quality of service. This Research Byte explores what can be done to prevent the Watermelon Effect.

    April, 2022

  • MoneyShot Autonomous Medical Coding Products 2022 - Autonomous Medical Coding Key to Transformation of Claims Processing

    Autonomous Medical Coding Key to Transformation of Claims Processing

    In the previous decade, medical coding was largely a slow and error-prone manual process. The adoption of ICD-11 has only exacerbated this problem. With automation technologies now delivering accuracy, agility, and process visibility, adoption of autonomous medical coding (AMC) products is growing. However, choosing the right AMC product is not easy. There are dozens on the market, and they are not created equal. These trends are covered in Avasant’s new Autonomous Medical Coding Products 2022 RadarView™ Scan.

    April, 2022