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GCC Region Digital Services: Creating a Sustainable, Technology-Enabled Economy
A substantive transformation program driven by digital-age technologies is underway in the Gulf Cooperation Council (GCC) region. This program of change is founded on three overarching goals: diversifying from an oil-based economy, delivering best-in-class citizen services, and becoming a global technology hub. In response to GCC ambitions, service providers are enhancing their regional leadership, developing their local talent pools in AI, ML, and cybersecurity, and establishing regional partnerships. These emerging trends are covered in Avasant’s GCC Region Digital Services 2022–2023 RadarView™.
February, 2023
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Leveraging Technology to Overcome Challenges in the CPG Sector
CPG manufacturers have recently enjoyed boom times resulting from the increase in consumer spending since the start of the pandemic. However, they now anticipate shrinking profit margins due to higher inflation and supply chain disruptions. In response, they are investing in digital technologies to meet these challenges, collaborating with service providers for digital transformation to take advantage of their strong domain and technical experience. These emerging trends are covered in Avasant’s CPG Digital Services 2022–2023 RadarView™.
February, 2023
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State and local governments expediting their digital transformation
Aging infrastructure and demand for better citizen experience have put state and local governments under pressure to deliver. In addition, public safety and health support delivery issues are straining government resources, along with the increased focus on sustainability. By expediting digital transformation initiatives, governments are focusing on modernizing existing infrastructure and automating core processes to enhance service delivery. They are also investing in solutions to promote citizen experience and improve outreach to them via multiple digital channels. To maintain the right balance between controlling costs, improving government operations, and enhancing citizen services, governments are partnering with service providers to accelerate digital adoption. These trends are covered in Avasant’s new State and Local Government Digital Services 2023-2024 RadarView™ .
February, 2023
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Managing Complexity in Engineering and Construction through Digital Technologies
While the demand for new infrastructure and real estate projects is rising, engineering and construction firms are facing skilled worker shortages, project overruns, supply chain disruptions, and increasing regulations. To address these challenges, businesses are accelerating their digital transformation journeys by leveraging connected construction platforms, project management solutions, automated tools for modular construction, and remote project inspections. Additionally, engineering and construction companies are using digital technologies for improved productivity, process efficiency, and increasing profitability, investing heavily in virtual reality and product life cycle management tools. These emerging trends are covered in Avasant’s Engineering and Construction Digital Services 2022–2023 RadarView™.
February, 2023
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Formulating Your Strategy for Digital Real Estate
Digital real estate is the virtual space inside a virtual world that is sometimes available for purchase by consumers and enterprises. For enterprises, it is the space where your customers or partners interact with each other and your brand in the metaverse.
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Blockchain in Action: Facilitating Digital Transformation Through Trust and Security
After a slowdown during the pandemic, the adoption of blockchain services picked up the pace again in 2022. Use cases such as tokenization, central bank digital currencies (CBDCs), non-fungible tokens (NFTs), and the metaverse saw an increase in blockchain adoption, and new use cases emerged, such as blockchain for ESG. More enterprises are moving from proof of concepts (POCs) and pilots to full-scale production and building integrated digital solutions for blockchain with a focus on enabling trust and transparency and addressing data privacy issues. The share of enterprise production-grade projects increased from 18% in 2021 to 29% in 2022. These emerging trends, and others, are covered in Avasant’s Blockchain Services 2022 –2023 RadarView™.
January, 2023
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The Ebb and Flow of Help Desk Staffing
The help desk plays an important role in the delivery of IT services to the business. However, in 2023, help desk staffing declined to a level not seen since prior to the pandemic. Businesses are adapting to new working models, which may be one factor impacting this staffing ratio. This Research Byte summarizes our full report on help desk staffing ratios.
January, 2023
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HR Process Transformation to Build an Employee-Centric Culture
The enterprise HR function has been traditionally concerned with reducing employee costs, managing employee transactions, and complying with local labor laws. However, with competition for talent and elevated employee expectations, the enterprise HR function is becoming more strategic with a focus on engaging employees. Enterprises are transforming their people, processes, and technology to meet these demands. As a result, service provider HR transformation clients grew by over 30% between September 2021 and September 2022. These trends, and others, are covered in our new Global Hire-to-Retire Business Process Transformation 2022–2023 RadarView™.
January, 2023
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Factors Affecting DBA Staffing Ratios
Database administration (DBA) staffing remained steady in 2022, even though organizations are capturing and analyzing greater amounts of data. One reason DBA staffing levels are not rising is technology, specifically AI/ML, which is assisting DBAs in collecting, sorting, managing, and controlling ever-larger volumes of data. This Research Byte summarizes our full report on database administration staffing ratios.
January, 2023
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Intelligent ITOps Services: Simplifying the complexity in IT Operations
The rising complexity of the hybrid IT landscape has increased enterprise demand for centralized IT infrastructure visibility, predictive event management, and multicloud governance. However, existing SaaS-based ITOps offerings too often only address specific IT operational issues such as network monitoring and service desk. This has resulted in increased business adoption of integrated ITOps platforms, using a best-of-breed approach for faster deployment times, unified monitoring, and reduced platform costs. These trends, and others, are covered in Avasant’s Intelligent ITOps Services 2022–2023 RadarView™.
January, 2023
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Finance and Accounting Outsourcing Driving Long-Term Business Value
Finance and accounting (F&A) outsourcing grew between 13% and 17% from June 2021 to June 2022. F&A outsourcing is expanding as enterprises entrust service providers with more strategic processes, such as tax and treasury. Additionally, companies want to deal with fewer service providers, leading to an increase in the number of multitower deals. For F&A outsourcing service providers combined, 50%–75% of their F&A revenue comes from providing end-to-end services, compared to function-specific projects. These trends are covered in Avasant’s F&A Business Process Transformation 2022–2023 RadarView™.
January, 2023
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Leveraging the Hybrid Cloud for Faster Time-to-Market
Enterprises want to improve customer experience of their cloud-based solutions and applications, and they are looking for faster rollout of features and upgrades to deliver personalized products and services. They are leveraging hybrid cloud environments to quickly modify their applications according to client requirements while ensuring the stability and reliability of the underlying cloud infrastructure.
January, 2023
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Study: IT in PJs on the Rise
In the aftermath of the pandemic, one thing appears to be here to stay: working from home. Today, a much higher percentage of IT personnel are working from home, compared to pre-pandemic numbers. Our annual IT salary study finds that almost half of IT workers now ply their trade from home.
December, 2022
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IT Wages to Rise 4.0% at the Median in 2023, Salary Study Finds
With current high levels of inflation and relatively low levels of unemployment, we would expect IT salaries to be rising strongly. But in the IT job market right now, that is not the case. The job market is being influenced by a series of competing tensions, which will continue in ’23. This Research Byte summarizes the executive summary of our IT Salary Report 2023.
December, 2022
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Digital Talent Capability: Developing the Talent Needed for Digital Transformation
Enterprises and IT service providers across industries are facing talent shortages. This is leading enterprises and service providers to invest in digital technology-related capabilities and initiatives to develop relevant skills in their workforce. The push for faster digital transformation has forced companies to increase their IT and digital spending, with more than 71% of enterprises increasing investment across digital technologies. With a surge in IT outsourcing, service providers are supporting enterprises by growing their digital talent pipeline. However, multiple talent-related challenges continue to persist. These emerging trends are covered in Avasant’s Digital Talent Capability 2022–2023 RadarView™ .
December, 2022
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