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  • PrimaryImage Contact Center BPT 2021 2022 - Contact Center Business Process Transformation 2021– 2022 RadarView™

    Contact Center Business Process Transformation 2021– 2022 RadarView™

    The Contact Center Business Process Transformation 2021 –2022 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting out an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite transformation of the customer service function. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 85-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.

    December, 2021

  • PrimaryImage Intelligent ITOps Services 2021 2022 - Intelligent ITOps Services 2021–2022 RadarView™

    Intelligent ITOps Services 2021–2022 RadarView™

    The Intelligent ITOps Services 2021–2022 RadarView™ assists organizations in identifying strategic partners for IT operations by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key intelligent ITOps service providers across practice maturity, partner ecosystem, and investments and innovation, thus supporting enterprises in identifying the right intelligent ITOps service partner. The 80-page report also highlights top market trends in the intelligent ITOps space and Avasant’s viewpoint.

    October, 2021

  • Primary Image Digital CX and CRM Services 2021 2022 - Digital CX and CRM Services 2021-2022 RadarView™

    Digital CX and CRM Services 2021-2022 RadarView™

    The Digital CX and CRM Services 2021-2022 RadarView™ provides information to assist enterprises in building digital customer experience (CX) and customer relationship management (CRM) strategies, charting out an action plan for CX transformation. It identifies key global service providers and system integrators that can help expedite a customer’s CX transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 80-page report also highlights key industry trends in the digital CX and CRM space and Avasant’s viewpoint on them.

    October, 2021

  • PrimaryImages Digital Workplace Services - Digital Workplace Services 2021 RadarView™

    Digital Workplace Services 2021 RadarView™

    The Digital Workplace Services 2021 RadarView™ assists organizations in identifying strategic partners for workplace transformation by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key digital workplace services providers across practice maturity, partnership ecosystem, and investments and innovations, thus supporting enterprises in identifying the right workplace transformation partner. The 97-page report also highlights top market trends in the digital workplace space and Avasant’s viewpoint.

    September, 2021

  • Primary Image Procurement BPT 2021 - Procurement Business Process Transformation 2021 RadarView™

    Procurement Business Process Transformation 2021 RadarView™

    The Procurement Business Process Transformation 2021 RadarView™ assists organizations in identifying strategic partners for digital procurement transformation by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key procurement service providers across practice maturity, domain ecosystem, and investments and innovations, thus helping enterprises in evaluating leading players in the procurement space. The 60-page report also highlights top market trends in the procurement outsourcing arena and Avasant’s viewpoint on them.

    September, 2021

  • CRM Implementation Services 2021 Primary Image - CRM Implementation Services 2021 RadarView™

    CRM Implementation Services 2021 RadarView™

    The CRM Implementation Services 2021 RadarView™ report assists organizations in identifying strategic partners for CRM solution implementation and transformation by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key CRM service providers across practice maturity, partnership ecosystem, and investments and innovations, thus helping enterprises in evaluating leading players in the CRM space. The 85-page report also highlights top market trends in the CRM services arena and Avasant’s viewpoint on them.

    June, 2021

  • NASSCOMJune2021 - Reimagining Indian Enterprises’ Tech Landscape in a Digital-First World: A New Order Out of Chaos

    Reimagining Indian Enterprises’ Tech Landscape in a Digital-First World: A New Order Out of Chaos

    In In the new normal, organizations worldwide are seeking technology to build a digital enterprise, redefine business models, and reimagine workplaces, processes, operations, and supply chains. Our report showcases how Indian enterprises are performing in comparison with global peers in areas such as prioritization and acceleration of digital initiatives, digitization of customer and employee interface, adoption of a hybrid work environment, and readiness for a collaborative human-machine digital workforce. The report also addresses how Indian enterprises are pivoting to new business and delivery models to innovate and generate new revenue streams.

    June, 2021

  • Primary Image ME 2021 2022 - Media & Entertainment Digital Services 2021-2022 RadarView™

    Media & Entertainment Digital Services 2021-2022 RadarView™

    The Media & Entertainment Digital Services 2021-2022 RadarView™ report addresses the need of enterprises to understand the right action points to gain competitive advantage. It also identifies essential global service providers and system integrators that can help organizations in business transformation. It also brings out detailed capability and experience analyses of leading vendors to assist media & entertainment companies in identifying strategic partners for their digital transformation journeys. The 87-page report also highlights key industry trends in the media & entertainment space and Avasant’s viewpoint on them.

    March, 2021

  • ME - Media and Entertainment:  Evolving Rationale for Trust and Safety Services - A Perspective

    Media and Entertainment: Evolving Rationale for Trust and Safety Services – A Perspective

    Digitization is changing the face of the media and entertainment (M&E) industry across the globe. We live in a networked world, where geographical boundaries are giving way to globalization. The influencer, the gamer, the streamer, and the viewer are all part of this constantly evolving ecosystem and help determine the potential growth of the industry. Safeguarding the interests of all connected customers is crucial, as the industry deals with several threats that not only weigh down revenue and reputation but also accessibility, user privacy and security, and social and communal harmony. In this paper, we talk about the business and managerial challenges of this industry, with a specific focus on trust and safety (T&S), and how enterprises and service providers are coming together to maintain the integrity of M&E.

    February, 2021

  • PrimaryImage Digital CXCRMServices2020 2021 - Digital CX and CRM Services 2020-2021 RadarView™

    Digital CX and CRM Services 2020-2021 RadarView™

    The Digital CX and CRM Services 2020-2021 RadarView™ report provides information to assist enterprises in building digital customer experience (CX) and CRM related strategies and charting out an action plan for CX transformation. It identifies key global service providers and system integrators that can expedite their CX transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 73-page report also highlights key industry trends in the digital CX and CRM space and Avasant’s viewpoint on them.

    December, 2020

  • PrimaryImage Hybrid Enterprise Cloud Services 2020 2021 - Hybrid Enterprise Cloud Services 2020-2021 RadarView™

    Hybrid Enterprise Cloud Services 2020-2021 RadarView™

    The Hybrid Enterprise Services 2020-2021 RadarView™ report provides information to assist enterprises in charting out their action plan for developing hybrid cloud environment. It identifies key global service providers and system integrators that can expedite their transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying strategic partners for their digital transformation journeys. The 85-page report also highlights key industry trends in the hybrid cloud space and Avasant’s viewpoint on them.

    December, 2020

  • PrimaryImage1 CloudPlatforms2020 - Cloud Platforms 2020 RadarView™

    Cloud Platforms 2020 RadarView™

    This report addresses the need for enterprises to leverage cloud platforms to accelerate their digital journey, embrace a cloud approach, and identify the right cloud platform providers. It assesses cloud platform providers across key dimensions of product maturity, enterprise adaptability, and innovation roadmap.

    July, 2020

  • PrimaryImage SAP4HANA2020 - SAP S/4HANA Services 2020 RadarView™

    SAP S/4HANA Services 2020 RadarView™

    This report is designed to help enterprises define their approach for S/4HANA and to identify the right implementation partner to support them in this journey. It assesses implementation services providers on the basis of their ability to offer implementation services with limited disruption.

    June, 2020

  • RVBadges PrimaryImage hybrid18 - Hybrid Enterprise Cloud Services 2018 RadarView™

    Hybrid Enterprise Cloud Services 2018 RadarView™

    The Hybrid Enterprise Cloud Services 2018 RadarView™ report addresses the need of the enterprises to understand the evolution of the hybrid cloud space and to identify global service providers and system integrators (Cloud SIs) that can help move cloud to a top-line driver role in their organizations. Avasant evaluated 47 cloud SIs through a rigorous methodology across key dimensions of Practice Maturity, Partnership Ecosystem, and Investments and Innovation to finally recognize 24 cloud SIs that brought the most value to the market over the last 12 months.

    December, 2018

  • RVBadges PrimaryImage Hybrid - Hybrid Enterprise Cloud Services 2019-2020 RadarView™

    Hybrid Enterprise Cloud Services 2019-2020 RadarView™

    The Hybrid Enterprise Cloud Services 2019 RadarView™ report addresses the need of the enterprises to become more aware of the need for IT environment modernization to enable true digital transformation. The report addresses the need of the enterprises to understand the key trends in the hybrid enterprise cloud space and to identify cloud system integrators (Cloud SIs) that can help migrate monolithic applications to the cloud and then manage the resulting environment optimally. Avasant evaluated 41 cloud SIs through a rigorous methodology across key dimensions of Practice Maturity, Partnership Ecosystem, and Investments and Innovation to finally recognize 24 cloud SIs that brought the most value to the market over the last 12 months.

    December, 2019