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Data Management and Advanced Analytics Services 2023 RadarView™
The Data Management and Advanced Analytics Services 2023 RadarView™ assists organizations in identifying strategic partners for data management and advanced analytics by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key data management and advanced analytics service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right data management and advanced analytics services partner. The 58-page report also highlights top market trends in the data management and advanced analytics space and Avasant’s viewpoint.
October, 2023
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Contact Center Business Process Transformation 2023–2024 Market Insights™
The Contact Center Business Process Transformation 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any contact center services project. The report also highlights key challenges that enterprises face today.
January, 2024
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Conversational AI Platforms 2024 RadarView™
The Conversational AI Platforms 2024 RadarView™ assists enterprises in evaluating key vendors providing conversational AI platforms. It provides a 360-degree view of key conversational AI platform providers across the dimensions of product maturity, enterprise adaptability, and future readiness, thereby supporting enterprises in identifying the right platform partners. The 31-page report highlights top supply-side trends in the conversational AI space and Avasant’s viewpoint on them.
June, 2024
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Data Management and Advanced Analytics Services 2024 RadarView™
The Data Management and Advanced Analytics Services 2024 RadarView™ assists organizations in identifying strategic partners for data management and advanced analytics by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key data management and advanced analytics service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right data management and advanced analytics services partner. The 60-page report also highlights top market trends in the data management and advanced analytics space and Avasant’s viewpoint.
September, 2024
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Cloud ERP Suites 2024 RadarView™
The Cloud ERP Suites 2024 RadarView™ assists organizations in identifying strategic partners for ERP adoption by providing a detailed analysis of key cloud ERP vendors across product maturity, enterprise adaptability, and innovation road map. The 40-page report highlights top supply-side trends in the cloud ERP suites space and Avasant’s viewpoint.
November, 2024
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CX Center Business Process Transformation 2024–2025 RadarView™
The CX Center Business Process Transformation 2024–2025 RadarView™ provides information to assist enterprises in building a CX center service strategy and charting an action plan for customer service transformation. It identifies key global CX center service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 84-page report highlights key industry trends in the contact center space and Avasant’s viewpoint.
December, 2024
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Applied AI Services 2024–2025 RadarView™
The Applied AI Services 2024–2025 RadarView™ assists organizations in identifying strategic partners for AI implementation by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key applied AI service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right applied AI services partner. The 69-page report also highlights top market trends in the applied AI space and Avasant’s viewpoint on them.
April, 2025
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Benelux Digital Services 2024 RadarView™
The Benelux Digital Services 2024 RadarView™ can help Benelux enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 71-page report also highlights top market trends in the Benelux region and Avasant’s viewpoint.
July, 2024
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Banking Process Transformation 2024 RadarView™
The Banking Process Transformation 2024 RadarView™ provides information to assist enterprises in building a banking BPO service strategy and charting an action plan for banking process service transformation. It identifies key global banking BPO service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 71-page report highlights key industry trends in the banking process transformation space and Avasant’s viewpoint.
May, 2024
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Financial Services Digital Services 2024 RadarView™
The Financial Services Digital Services 2024 RadarView™ can help financial services enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 92-page report also highlights top market trends in the financial services space and Avasant’s viewpoint.
October, 2024
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Oracle Cloud ERP Services 2024–2025 RadarView™
The Oracle Cloud ERP Services 2024–2025 RadarView™ assists organizations in identifying strategic partners for adopting Oracle Cloud ERP by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key Oracle Cloud ERP service providers across practice maturity, partner ecosystem, and investments and innovation to help enterprises identify the appropriate service partner. The 66-page report also highlights the top supply-side trends in the Oracle Cloud ERP services space and Avasant’s viewpoint on them.
May, 2025
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High-Tech Industry Digital Services 2023–2024 RadarView™
The High-Tech Industry Digital Services 2023–2024 RadarView™ can help high-tech enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 89-page report also highlights top market trends in the high-tech industry and Avasant’s viewpoint.
July, 2023
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IT Spending and Staffing Benchmarks 2024/2025: Chapter 16: Government
Chapter 16 provides benchmarks for government organizations. The 29 respondents in the sample range in size from about $44 million to $40 billion in annual revenue. The category includes city and county governments, federal and state agencies, law enforcement agencies, organizations that provide IT services to government agencies, and other government organizations.
September, 2024
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The Rise of Agentic AI: Salesforce Leads the Charge with Agentforce
The market for enterprise-ready, generative AI-driven CRM solutions is rapidly transforming with the emergence of agentic AI. This evolution, from predictive bots to responsive copilots, has culminated in agents that not only generate responses but also take action. At Dreamforce 2024, Salesforce introduced Agentforce, an autonomous AI agent that automates every customer interaction and integrates seamlessly across platforms such as Slack, offering an upgrade over Einstein Copilot. While Salesforce currently leads the way in agentic AI, competitors are swiftly closing the gap. As Gen AI rapidly evolves, enterprises stand to gain from the innovations and advancements made by leading platform vendors.
October, 2024
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Life and Annuities Insurance Digital Services 2023–2024 Market Insights™
This report identifies key demand-side trends in the life and annuities (L&A) insurance space that can help enterprises fine-tune their digital strategies. It also provides an overview of enterprise challenges in this space based on Avasant’s assessment.
July, 2023
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