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  • IT Spending Benchmarks - IT Spending and Staffing Benchmarks 2011/2012: Chapter 10, Retail Sector Benchmarks

    IT Spending and Staffing Benchmarks 2011/2012: Chapter 10, Retail Sector Benchmarks

    Chapter 10 provides benchmarks for retail organizations across all organization sizes, based on our current-year survey. The 22 respondents in this sector include retailers of clothing, pharmaceuticals, electronics, groceries, and other consumer goods. It also includes department stores, specialty retailers, direct marketers, convenience store operators, and providers of personal services. For a complete description of all metrics, please see the full study description. (60 pp., 42 figs.) [Full Study Description]

    June, 2011

  • IT Spending Benchmarks - IT Spending and Staffing Benchmarks 2011/2012: Chapter 12, Energy and Utilities Sector Benchmarks

    IT Spending and Staffing Benchmarks 2011/2012: Chapter 12, Energy and Utilities Sector Benchmarks

    Chapter 12 provides benchmarks for energy companies and utilities across all organization sizes, based on our current-year survey. The 18 respondents in our study include electric utilities, water and sewer agencies, distributors of gas and electricity, electricity producers, oil and gas producers, midstream oil and gas suppliers, and oil and gas services companies. The sample includes both public and privately owned utilities. For a complete description of all metrics, please see the full study description.(60 pp., 42 figs.) [Full Study Description]

    June, 2011

  • IT Spending Benchmarks - IT Spending and Staffing Benchmarks 2011/2012: Chapter 15, Commercial Banking Subsector Metrics

    IT Spending and Staffing Benchmarks 2011/2012: Chapter 15, Commercial Banking Subsector Metrics

    Chapter 15 provides benchmarks for commercial banking organizations across all organization sizes, based on the most recent three years of survey data. The 24 respondents in this sector include commercial banks and credit unions. The banks include community, regional, and national banks. For a complete description of all metrics, please see the full study description. (42 pp., 27 figs.) [Full Study Description]

    June, 2011

  • IT Spending Benchmarks - IT Spending and Staffing Benchmarks 2011/2012: Chapter 16, Hospital and Integrated Health Systems Subsector Metrics

    IT Spending and Staffing Benchmarks 2011/2012: Chapter 16, Hospital and Integrated Health Systems Subsector Metrics

    Chapter 16 provides benchmarks for hospitals and integrated health systems of all sizes, based on the most recent three years of survey data. The 25 respondents in this sector include local community hospitals, regional hospital systems, and national or multiregional hospital systems, and university hospitals. For a complete description of all metrics, please see the full study description. (42 pp., 27 figs.) [Full Study Description]

    June, 2011

  • IT Spending Benchmarks - IT Spending and Staffing Benchmarks 2011/2012: Chapter 18, Automotive and Industrial Manufacturing Subsector Metrics

    IT Spending and Staffing Benchmarks 2011/2012: Chapter 18, Automotive and Industrial Manufacturing Subsector Metrics

    Chapter 18 provides benchmarks for the automotive and industrial manufacturing subsector across all organizational sizes, based on the most recent three years of survey data. The 21 manufacturers in this subsector make auto parts, elevators, material handling equipment, engines, machinery, and similar capital goods. For a complete description of all metrics, please see the full study description. (42 pp., 27 figs.) [Full Study Description]

    June, 2011

  • IT Spending Benchmarks - IT Spending and Staffing Benchmarks 2011/2012: Chapter 19, Transportation Subsector Metrics

    IT Spending and Staffing Benchmarks 2011/2012: Chapter 19, Transportation Subsector Metrics

    Chapter 19 provides selected IT spending and staffing statistics for the transportation subsector across all organizational sizes, based on the most recent three years of survey data. The 18 companies in this sector operate buses, trucks, railways, airlines, barges, and ships. The sector includes logistics companies that transport goods and public and private transportation companies that move people. For a complete description of all metrics, please see the full study description. (42 pp., 27 figs.) [Full Study Description]

    June, 2011

  • IT Spending Benchmarks - IT Spending and Staffing Benchmarks 2010/2011: Chapter 4, Financial Services Sector Benchmarks

    IT Spending and Staffing Benchmarks 2010/2011: Chapter 4, Financial Services Sector Benchmarks

    Chapter 4 provides benchmarks for financial services organizations across all organizational sizes. The respondents in this sector include commercial banks, investment banks, credit unions, insurance companies, lenders, and brokerage firms. Please note that insurance firms are also covered in their own chapter (Chapter 5). In addition, commercial banks are also covered in their own chapter (Chapter 6). The benchmarks provided in this chapter are the same as those in Chapter 2 (Composite Benchmarks). (58 pp., 38 figs.)[Full Study Description]

    June, 2010

  • IT Spending Benchmarks - IT Spending and Staffing Benchmarks 2010/2011: Chapter 5, Insurance Sector Benchmarks

    IT Spending and Staffing Benchmarks 2010/2011: Chapter 5, Insurance Sector Benchmarks

    Chapter 5 provides benchmarks for insurance organizations across all organizational sizes. The respondents in this sector this year include providers of life insurance, property and casualty insurance, auto insurance, workman's compensation, marine insurance, professional and general liability insurance, disability insurance, reinsurance, and other types of insurance products. This sector also includes medical insurance firms, but not health plans that are directly engaged in healthcare delivery: healthcare providers are covered in Chapter 7. (58 pp., 38 figs.)[Full Study Description]

    June, 2010

  • IT Spending Benchmarks - IT Spending and Staffing Benchmarks 2010/2011: Chapter 6, Commercial Banking Sector Benchmarks

    IT Spending and Staffing Benchmarks 2010/2011: Chapter 6, Commercial Banking Sector Benchmarks

    Chapter 6 provides benchmarks for commercial banking organizations across all organizational sizes. The respondents in this sector include commercial banks and credit unions. The banks include community, regional, and national banks. Investment banks, mortgage lenders, and other financial service organizations are not included in this chapter, but are included in Chapter 4. Metrics specific to the insurance industry are in Chapter 5. (58 pp., 38 figs.)[Full Study Description]

    June, 2010

  • IT Spending Benchmarks - IT Spending and Staffing Benchmarks 2010/2011: Chapter 7, Healthcare Provider Sector Benchmarks

    IT Spending and Staffing Benchmarks 2010/2011: Chapter 7, Healthcare Provider Sector Benchmarks

    Chapter 7 provides benchmarks for healthcare provider organizations across all organizational sizes. The respondents in this sector include community hospitals, regional medical centers, integrated health systems, pathology lab enterprises, and medical practice groups. Please note that hospitals, by themselves, are also covered in their own chapter (Chapter 8). (58 pp., 38 figs.)[Full Study Description] 

    June, 2010

  • IT Spending Benchmarks - IT Spending and Staffing Benchmarks 2010/2011: Chapter 8, Hospital Sector Benchmarks

    IT Spending and Staffing Benchmarks 2010/2011: Chapter 8, Hospital Sector Benchmarks

    Chapter 8 provides benchmarks for hospitals and integrated health systems of all sizes. The respondents in this sector include local community hospitals, regional hospital systems, and national or multi-regional hospital systems, and university hospitals. (58 pp., 38 figs.)[Full Study Description]

    June, 2010

  • IT Spending Benchmarks - IT Spending and Staffing Benchmarks 2010/2011: Chapter 9, Process Manufacturing Sector Benchmarks

    IT Spending and Staffing Benchmarks 2010/2011: Chapter 9, Process Manufacturing Sector Benchmarks

    Chapter 9 provides benchmarks for process manufacturing organizations, across all organizational sizes. Process manufacturers are defined as those where the production process adds value by mixing, separating, forming, or chemical reaction. The respondents in this sector include manufacturers of plastics, glass products, rubber products, semiconductors, foods, building materials, packaging materials, in vitro diagnostics, paper, and other products. (58 pp., 38 figs.)[Full Study Description]

    June, 2010

  • IT Spending Benchmarks - IT Spending and Staffing Benchmarks 2010/2011: Chapter 10, Discrete Manufacturing Sector Benchmarks

    IT Spending and Staffing Benchmarks 2010/2011: Chapter 10, Discrete Manufacturing Sector Benchmarks

    Chapter 10 provides benchmarks for discrete manufacturing organizations across all organizational sizes. Discrete manufacturing organizations are defined as those where the production process adds value by fabricating or assembling individual (discrete) units of production. The respondents in this sector include manufacturers of consumer products, consumer durable goods, industrial equipment, industrial parts, capital equipment, aerospace products, auto parts, building products, electrical parts, high-tech electronics, semiconductors, and paper products. (58 pp., 38 figs.)[Full Study Description]

    June, 2010

  • IT Spending Benchmarks - IT Spending and Staffing Benchmarks 2010/2011: Chapter 11, Retail Sector Benchmarks

    IT Spending and Staffing Benchmarks 2010/2011: Chapter 11, Retail Sector Benchmarks

    Chapter 11 provides benchmarks for retail organizations across all organizational sizes. The respondents in this sector include apparel retailers, specialty retailers, furniture retailers, mail order and e-commerce retailers, grocers, convenience stores, coffee houses, discount stores, big box retailers, direct-selling organizations, and other retail establishments. (58 pp., 38 figs.)[Full Study Description]

    June, 2010

  • IT Spending Benchmarks - IT Spending and Staffing Benchmarks 2010/2011: Chapter 13, Energy & Utilities Sector Benchmarks

    IT Spending and Staffing Benchmarks 2010/2011: Chapter 13, Energy & Utilities Sector Benchmarks

    Chapter 13 provides benchmarks for utilities and energy companies across all organizational sizes. The respondents in our study this year include electric utilities, water and sewer agencies, distributors of gas and electricity, electricity producers, oil and gas producers, and an energy services company. The sample includes both public and privately owned utilities. Please note that water and power utilities are also covered in their own special chapter (Chapter 14). (58 pp., 38 figs.)[Full Study Description]

    June, 2010