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Digital CX Services 2024 Market Insights™
The Digital CX Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital CX services project. The report also highlights key implementation challenges that enterprises face today.
October, 2024
Hybrid Enterprise Cloud Services 2024–2025 Market Insights™
The Hybrid Enterprise Cloud Services 2024–2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any of their hybrid enterprise cloud projects. The report also highlights key hybrid enterprise cloud implementation challenges that enterprises face today.
December, 2024
Generative AI: A Key Enabler of Personalized and Intelligent CX
Generative AI is poised to transform customer-facing functions, including marketing, sales, commerce, and customer service. This research byte explores the enterprise applications and use cases of generative AI within the customer experience (CX) landscape, from automating content creation, personalizing product recommendations, and analyzing customer feedback to self-service automation. It also highlights how generative AI can significantly boost personalization and drive intelligent CX. Finally, it lays out key considerations for enterprises when adopting generative AI in their CX endeavors, including the need for unified customer data, external partners to speed up implementations, and ensuring content quality and data access control.
December, 2023
Digital Masters: Digital Technology Transformation 2024 Market Insights™
The Digital Masters: Digital Technology Transformation 2024 Market Insights™ assists enterprises in identifying important demand- and supply-side trends that are expected to have a long-term impact on any digital transformation engagement. The report also highlights key challenges that enterprises face today.
September, 2024
Nividous: Unlocking the Potential of Intelligent Automation
Traditional RPA systems are at a crossroads. They are too often siloed and difficult to manage. Nividous Software Solutions is an example of a company that is unlocking the potential of RPA with its comprehensive, integrated, and scalable business automation platform—a practical approach to implementing intelligent automation.
October, 2023
IT Spending Trends in High-Tech 2024
IT spending in the high-tech industry is surging, driven by the need for innovation and the adoption of AI, cloud computing, and automation. These investments aim to enhance operational efficiency and give companies a competitive edge. However, they also present challenges such as cybersecurity threats, data management complexities, and legacy system integration. How then are high-tech organizations prioritizing their spending? This report examines current IT spending trends, insights from our benchmarking survey, and the implications for the industry's future, concluding with the role of IT in fostering innovation and maintaining competitiveness in the high-tech sector.
August, 2024
Supply Chain Disruptions Disrupt SCM Investments
Global supply chain disruptions are disrupting supply chain management (SCM) investments. Unable to keep up with the pace of change, SCM systems have the lowest satisfaction rating of all the technologies in our study. This Research Byte provides a look at the customer satisfaction rating for SCM systems, as well as an overview of our Technology Trends 2023.
May, 2023
Media and Entertainment Digital Services: Leveraging Digital Technology to Drive Innovation and Bolster Customer Experience
To adapt to evolving customer demands, media and entertainment (M&E) firms are investing in digital technologies to provide personalized and immersive content to users and enhance the customer experience. In addition, regulatory requirements and customer preference for climate-conscious firms are compelling M&E enterprises to embrace ESG as a fundamental way of doing business. As a result, M&E companies are utilizing emerging technologies to offer low-latency immersive content and enhance customer experience while mitigating churn. Both demand- and supply-side trends are covered in Avasant’s Media and Entertainment Digital Services 2023–2024 Market Insights™ and Media and Entertainment Digital Services 2023–2024 RadarView™, respectively.
June, 2023
Digital Workplace Services: Driving Organization Agility and Innovation in the Era of Hybrid Work
The hybrid workplace has made significant strides since its inception in 2020, with the 2–3-day work-from-home model being widely accepted. Enterprises are dedicated to enhancing employee experience through outcome-based engagements with service providers and experience-level agreements (XLAs) by leveraging emerging technologies such as AI/ML, analytics, IoT, and automation; creating new possibilities in the workplace; and fostering increased collaboration, productivity, and employee satisfaction. These trends, among others, are covered in Avasant’s Digital Workplace Services 2023 RadarView™ and Digital Workplace Services 2023 Market Insights™.
August, 2023
CRM Necessary but Hard to Manage
CRM systems are one of the most widely adopted categories of enterprise applications. Modern CRM systems are essential for companies looking to improve their productivity and effectiveness in sales, marketing, and customer service. However, investing in a new CRM system can be a messy business. At the core, a CRM system needs to interact with data across the entire business. Business processes should change to match the new capabilities, and people need to be trained on the new system. Hidden or unexpected costs can quickly add up, and missteps can result in a major setback, or worse, project failure. This Research Byte summarizes our full report on CRM Adoption Trends and Customer Experience.
October, 2023
Application Management Outsourcing Booming Despite SaaS
As the application portfolio of an enterprise grows, the ongoing support for those systems can become a burden on the IT organization, leaving little time for developing and implementing new applications. In response, some organizations see outsourcing application management as an attractive option. Although SaaS and the cloud have taken over many application management responsibilities, businesses continue to outsource this function. This Research Byte explores this trend, based on our full report, Application Management Outsourcing Trends and Customer Experience.
December, 2023
VR/AR Adoption Low, For Now
Businesses are in the early stages of adopting virtual reality and augmented reality (VR/AR) solutions. While widespread adoption of VR/AR has not yet fully materialized, businesses are actively experimenting with these technologies. However, the ROI and TCO are favorable for early adopters. This Research Byte summarizes our full report, Virtual and Augmented Reality Adoption Trends and Customer Experience.
February, 2024
Hybrid Enterprise Cloud Services: Gen AI and Industry-specific Cloud Solutions Drive Next Wave of Growth
As businesses delve into the possibilities that generative AI presents, cloud migration, data modernization, security, and privacy take center stage as crucial priorities. Service providers are directing investments toward integrating generative AI with traditional automation methodologies to enhance productivity within IT operations. This integration aims to reinforce hybrid cloud systems, ensuring they remain robust, secure, and sustainable. Both demand-side and supply-side trends are covered in Avasant’s Hybrid Enterprise Cloud Services 2023–2024 Market Insights™ and Hybrid Enterprise Cloud Services 2023–2024 RadarView™, respectively.
February, 2024
Network Managed Services: Optimizing Network Operations Effectively
Enterprises encounter several challenges in managing their network infrastructure, such as scalability issues, security vulnerabilities, and resource limitations. In today’s dynamic digital environment, it is crucial for businesses to overcome these challenges to adapt to evolving demands and remain competitive and resilient. This requires comprehensive assessments, strategic planning, and tailored technology implementation. Furthermore, effective network monitoring, maintenance, and troubleshooting are vital to ensuring seamless operations and minimizing downtime. Additionally, service providers are helping enterprises with proactive security measures, compliance adherence, and efficient resource utilization, empowering enterprises to focus on core objectives while effectively managing network complexities.
April, 2024
Deloitte’s Global Restructuring – Streamlining for the Future
Deloitte’s decision to undertake its most significant restructuring in a decade reflects the challenges faced by major consultancy firms amid an expected market slowdown. The goal of the restructuring is to reduce the number of Deloitte’s primary business units from five to four, streamlining its operations. The largest Big Four professional services firm is planning to reorganize its global structure and streamline its advisory businesses to reduce the organizational complexity and free up more partners to work with clients, driven by the need to cut costs and simplify operations amid anticipated market challenges.
May, 2024