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  • ISS Chapter 21 450x450 - IT Spending and Staffing Benchmarks 2023/2024: Chapter 21: High-Tech Subsector Benchmarks

    IT Spending and Staffing Benchmarks 2023/2024: Chapter 21: High-Tech Subsector Benchmarks

    Chapter 21 provides benchmarks for high-tech companies. The category includes computer products manufacturers, telecommunications equipment manufacturers, semiconductor manufacturers, aerospace and defense manufacturers, pharmaceutical makers, biotechnology product makers, software developers, software-as-a-service providers, and other high-tech companies. The 26 respondents in this sample range in size from a minimum of about $50 million to over $30 billion in revenue.

  • Product image for ISS Euro 10 450x450 - European IT Spending and Staffing Benchmarks 2023/2024: Chapter 8: Retail Sector Benchmarks

    European IT Spending and Staffing Benchmarks 2023/2024: Chapter 8: Retail Sector Benchmarks

    Chapter 8 provides benchmarks for retailers. This sector includes retailers of clothing, jewelry, hardware, furniture, electronics, sports equipment, groceries, pharmaceuticals, and general merchandise. They include restaurant chains, department stores, luxury retail stores, electronics stores, furniture stores, pharmacies, sporting goods stores, and specialty retailers. We also include hospitality and consumer services in this sector. The 43 respondents in the sample range in size from about €90 million to over €30 billion in annual revenue.

    September, 2023

  • RB Product Image for CE 450x450 - Best Practices for Benchmarking Your IT Budget Ratios

    Best Practices for Benchmarking Your IT Budget Ratios

    Benchmarking is a popular way for IT executives to justify their IT budgets and better focus their efforts to achieve a state of continuous improvement. Whether it is to compare their IT spending levels with industry peers, defend current spending levels, justify new spending requests, or identify opportunities for cost improvement, benchmarking is the best way to objectively measure an organization’s IT budget against industry standards.

    December, 2023

  • Trend in Communications System 2 450x450 - Communications System Support Staffing Ratios 2023

    Communications System Support Staffing Ratios 2023

    Hybrid work is making communications support more complicated, as workers move beyond email and texting to video conferencing and enterprise social media groups. Because of the rise of consumerization, employees and customers are demanding more immersive experiences, even virtual reality. Cloud-based communication and the rise of artificial intelligence are also changing the role of the communications support staff members. All of this is set to put greater demands on corporate communications in 2023.

    June, 2023

  • Current Fair Market Values December 2023 450x450 - Current Fair Market Values December 2023

    Current Fair Market Values December 2023

    The Computer Economics Market Value Reports provide information on the most commonly traded machines and systems at the time the report is published. The values shown are the composites of a range of quotes acquired from sources within the industry deemed reliable, accuracy of the information presented is not guaranteed. Resources are eBay, Insight, NewEgg, CDW, ETB-Tech, Amazon, Savemyserver, TheServerStore, LoadBalancer, NetworkOutlet, Netsyst-Direct, TigerDirect, and others as well as online sales companies and appraisals.

    December, 2023

  • Life and Annuities Digital Services 2023 2024 1 450x450 - Life and Annuities Insurance Digital Services 2023–2024 Market Insights™

    Life and Annuities Insurance Digital Services 2023–2024 Market Insights™

    This report identifies key demand-side trends in the life and annuities (L&A) insurance space that can help enterprises fine-tune their digital strategies. It also provides an overview of enterprise challenges in this space based on Avasant’s assessment.

    July, 2023

  • DataCenterManagedServices2023 24 - Data Center Managed Services 2023–2024 Market Insights™

    Data Center Managed Services 2023–2024 Market Insights™

    The Data Center Managed Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any data center management projects. The report also highlights key data center management challenges that enterprises face today.

    November, 2023

  • RB Featured Image for website 1 450x450 - Gulf Cooperation Council (GCC) Region Digital Services 2024 Market Insights™

    Gulf Cooperation Council (GCC) Region Digital Services 2024 Market Insights™

    The Gulf Cooperation Council (GCC) Region Digital Services 2024 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital projects in the GCC region. The report also highlights key challenges that enterprises face today.

    February, 2024

  • NASSCOM India Cover Template Product Image - Digital Enterprise 5.0: Digital Readiness in the Era of AI

    Digital Enterprise 5.0: Digital Readiness in the Era of AI

    The Digital Enterprise 5.0: Digital Readiness in the Era of AI report explores the evolving digital transformation landscape for end-user enterprises. It covers numerous aspects, such as digital enterprise shifts, sectoral digital maturity, digital technology spending, generative AI strategy, digital talent approach, outsourcing decisions, and business strategy. The report offers insights into how enterprises are focusing on competition differentiation rather than cost management while increasing digital spending. It provides valuable findings for enterprises of varying sizes across sectors and geographies, enabling them to make informed decisions and successfully navigate the complexities of digital transformation in an ever-changing business environment.

    April, 2024

  • RB Capgemini - DeFi Asset Tokenization – Tokenization Drives Efficiency to Influence the Role of Regulated Markets

    DeFi Asset Tokenization – Tokenization Drives Efficiency to Influence the Role of Regulated Markets

    The whitepaper explores how multiple forces, including macroeconomic factors and technological shifts, are shaping the future of financial services and how DeFi asset tokenization helps address the current challenges. It covers aspects such as disruptive forces shaping the future of financial services, the need for cost transformation, tokenization’s role in addressing the current challenges in regulated financial markets, tokenization’s benefits across the capital markets value chain, and the role of service providers. It offers insights into what can be defined as a potential digital asset class and the unique advantages offered through DeFi asset tokenization for those asset classes.

    September, 2023

  • Clinical Services - Clinical Services Business Process Transformation 2023 Market Insights™

    Clinical Services Business Process Transformation 2023 Market Insights™

    The Clinical Services Business Process Transformation 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any clinical services project. The report also highlights key challenges that enterprises face today.

    May, 2023

  • Unisys Analyst - Embedding Digital-First Principles in Businesses

    Embedding Digital-First Principles in Businesses

    In the fast-paced and ever-evolving world of technology, businesses constantly seek innovative ways to stay ahead of their competition. One approach that has proven to be a game-changer is the digital-first principle. This approach emphasizes putting digital technologies and strategies at the forefront of an organization’s operations, paving the way for improved efficiency, customer experience, and overall profitability of the business. In this research byte, we explore the significance of embedding digital-first principles into the core of businesses, the profound impact it can have on their growth and sustainability, and how service providers are helping to facilitate this transformation. We highlight the efforts of one such service provider, Unisys, based on its recent analyst and advisor event held in June 2023.

    August, 2023

  • PrimaryImage1 Data Management and Advanced Analytics Services 2023 Market Insights - Data Management and Advanced Analytics Services 2023 Market Insights™

    Data Management and Advanced Analytics Services 2023 Market Insights™

    The Data Management and Advanced Analytics Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any data management and advanced analytics projects. The report also highlights key challenges that enterprises face today.

    October, 2023

  • PrimaryImage Contact Center Business Process Transformation 2023–2024 - Contact Center Business Process Transformation 2023–2024 RadarView™

    Contact Center Business Process Transformation 2023–2024 RadarView™

    The Contact Center Business Process Transformation 2023–2024 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 81-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.

    January, 2024

  • RB Product Image Gen ai A key enabler 450x450 - Generative AI: A Key Enabler of Personalized and Intelligent CX

    Generative AI: A Key Enabler of Personalized and Intelligent CX

    Generative AI is poised to transform customer-facing functions, including marketing, sales, commerce, and customer service. This research byte explores the enterprise applications and use cases of generative AI within the customer experience (CX) landscape, from automating content creation, personalizing product recommendations, and analyzing customer feedback to self-service automation. It also highlights how generative AI can significantly boost personalization and drive intelligent CX. Finally, it lays out key considerations for enterprises when adopting generative AI in their CX endeavors, including the need for unified customer data, external partners to speed up implementations, and ensuring content quality and data access control.

    December, 2023