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  • MoneyShot Digital Talent Capability 2022 2023 RadarView - Digital Talent Capability: Developing the Talent Needed for Digital Transformation

    Digital Talent Capability: Developing the Talent Needed for Digital Transformation

    Enterprises and IT service providers across industries are facing talent shortages. This is leading enterprises and service providers to invest in digital technology-related capabilities and initiatives to develop relevant skills in their workforce. The push for faster digital transformation has forced companies to increase their IT and digital spending, with more than 71% of enterprises increasing investment across digital technologies. With a surge in IT outsourcing, service providers are supporting enterprises by growing their digital talent pipeline. However, multiple talent-related challenges continue to persist. These emerging trends are covered in Avasant’s Digital Talent Capability 2022–2023 RadarView™ .

    December, 2022

  • MoneyShot Utilities Digital Services 2022 2023 - Transforming the Utilities Industry Through Digital Technologies

    Transforming the Utilities Industry Through Digital Technologies

    Electric, gas, and water utilities are facing regulatory pressures. For example, governments expect gas and electric utilities to support global sustainability and energy transition goals. They also require water utilities to ensure water quality and availability. While an increasing number of electrical customers also become energy producers, their expectations have changed. Furthermore, utilities are facing growing challenges in terms of skilled worker shortages, high investment and maintenance costs, and heavy asset losses due to the rising number of natural disasters. To address these issues, utilities globally are investing in digital technologies to transform their day-to-day operations, enable predictive maintenance, reduce human dependency, automate repetitive and tedious tasks, and reduce costs. These emerging trends are covered in Avasant’s Utilities Digital Services 2022–2023 RadarView™.

    December, 2022

  • PrimaryImage Utilities Digital Services 2022 2023 - Utilities Digital Services 2022–2023 RadarView™

    Utilities Digital Services 2022–2023 RadarView™

    The Utilities Digital Services 2022–2023 RadarView™ can help enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation. The 85-page report also highlights top market trends in the utilities digital services space and Avasant’s viewpoint.

    December, 2022

  • Hitachi RB 1 - Hitachi Vantara Addresses the Data Elephant in the Room

    Hitachi Vantara Addresses the Data Elephant in the Room

    Hitachi Vantara CEO Gajen Kandiah will be the first to admit it. Hitachi Vantara has struggled to get its identity across to the market. He compared the problem to the old proverb about blind men coming across an elephant. As one man grasps the trunk, he decides it is a snake. Another feels the elephant’s sides and decides he is touching a wall. Each of the men touch a different part of the elephant, and none see the big picture. If you want to know what the whole Hitachi Vantara elephant looks like, data is what holds together all of its parts.

    December, 2022

  • IaaS Adoption and Investment RB - Global Disruptions Show Value of Cloud Infrastructure

    Global Disruptions Show Value of Cloud Infrastructure

    The need for agility continues to drive investment in Infrastructure as a Service (IaaS). And the global pandemic and subsequent supply chain disruptions have only increased this trend. Cloud infrastructure makes it easier for companies to respond to fluctuations in demand, changes in business requirements, and the need to optimize costs over time. This Research Byte provides a summary of our full report on IaaS adoption trends and customer experience.

    December, 2022

  • IaaS Adoption and Investment RB - IaaS Adoption Trends and Customer Experience 2022

    IaaS Adoption Trends and Customer Experience 2022

    The need for agility continues to drive investment in Infrastructure as a Service (IaaS). And the global pandemic and subsequent supply chain disruptions have only increased this trend. Cloud infrastructure makes it easier for companies to respond to fluctuations in demand, changes in business requirements, and the need to optimize costs over time. This Research Byte provides a summary of our full report on IaaS adoption trends and customer experience.

    December, 2022

  • IT Staffing RB Project Manager - Remote Work Presents New Challenges for Project Management Staffing

    Remote Work Presents New Challenges for Project Management Staffing

    The role of the IT project manager is critical in this dynamic, changing IT environment. The rise in the remote/hybrid work model puts project managers in the middle of recreating business and project management processes to reflect a more dispersed workforce. This Research Byte provides a summary of our full report on IT project management staffing ratios.

    December, 2022

  • IT Staffing RB Project Manager - IT Project Management Staffing Ratios 2022

    IT Project Management Staffing Ratios 2022

    The role of the IT project manager is critical in this dynamic, changing IT environment. The rise in the remote/hybrid work model puts project managers in the middle of recreating business and project management processes to reflect a more dispersed workforce. This Research Byte provides a summary of our full report on IT project management staffing ratios.

    December, 2022

  • MoneyShot Claims Processing Business Process Transformation 2022 2023 RadarView - Claims Processing Business Process Transformation: Enabling a Digital Claims Experience

    Claims Processing Business Process Transformation: Enabling a Digital Claims Experience

    Amid the COVID-19 pandemic, the insurance industry, which has traditionally been slow to adopt digital technologies, saw an acceleration in the digital transformation of the claims processing function. Insurers had to manage a large volume of claims, which pushed them to leverage new technologies through partnerships, acquisitions, and outsourcing. Outsourcing, in particular, became an attractive option for insurers, with approximately 17% growth in the number of insurers turning to claims processing service providers. Claims management, payment integrity, and complaints and appeals segments continued to remain in focus. These trends, and others, are covered in Avasant’s Claims Processing Business Process Transformation 2022–2023 RadarView™.

    December, 2022

  • Primary Image Claims Processing Business Process Transformation 2022 2023 - Claims Processing Business Process Transformation 2022–2023 RadarView™

    Claims Processing Business Process Transformation 2022–2023 RadarView™

    The Claims Processing Business Process Transformation 2022–2023 RadarView™ assists organizations in identifying service providers in the claims processing space. It provides an analysis of service provider capabilities in technology, domain expertise, and delivery-related capabilities to assist insurance enterprises in identifying strategic partners for claims process transformation. The 73-page report also highlights top market trends in the claims processing space and Avasant’s viewpoint.

    December, 2022

  • PrimaryImage Contact Center BPT 2022 2023 - Contact Center Business Process Transformation 2022–2023 RadarView™

    Contact Center Business Process Transformation 2022–2023 RadarView™

    The Contact Center Business Process Transformation 2022–2023 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting out an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 92-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.

    November, 2022

  • MoneyShot Contact Center BPT 2022 2023 - Reimagining Contact Centers for Better Business Outcomes

    Reimagining Contact Centers for Better Business Outcomes

    Enterprises are repositioning contact centers to generate new revenue opportunities by integrating customer service with business functions and personalizing customer interactions. Customer desire for quick resolution and proactive customer service is driving the adoption of omnichannel customer service. As a result, the global contact center outsourcing services industry grew by 20% between 2021 and 2022. These emerging trends are covered in Avasant’s Contact Center Business Process Transformation 2022–2023 RadarView™.

    November, 2022

  • Practice Adopotion Stages Cloud Governanced - Cloud Growth Requires Cloud Governance

    Cloud Growth Requires Cloud Governance

    With the continued migration to the cloud, governance becomes even more critical. Cloud governance provides a complete overview of an organization’s cloud resources and how they should be managed. Therefore, it is not surprising that many organizations see the vital role cloud governance plays in their daily operations, and practice rates are high compared to most best practices in our annual best practices study. This Research Byte summarizes our full report on Cloud Governance Best Practices.

    November, 2022

  • Practice Adopotion Stages Cloud Governanced - Cloud Governance Best Practices 2022

    Cloud Governance Best Practices 2022

    Cloud governance is a set of policies and practices governing an organization’s use of cloud computing to enable new capabilities and optimize cloud cost, scalability, security, compliance, and interoperability. Cloud governance should be top of mind for several organizations because it provides a complete overview of an organization’s cloud resources and how they should be managed. It is not surprising that many organizations see the vital role cloud governance plays in their daily operations, and practice rates are high compared with most best practices in our annual study.

    November, 2022

  • Cover Page - Service Provider ESG Maturity Index 2022–2023: Drive Sustainable Sourcing by Engaging with Progressive Partners

    Service Provider ESG Maturity Index 2022–2023: Drive Sustainable Sourcing by Engaging with Progressive Partners

    Avasant’s Service Provider ESG Maturity Index 2022–2023 benchmarks service providers based on their ESG disclosures. Enterprises are looking more closely at the goals and impact of their providers and partners. The report aims to help enterprises make better procurement decisions in order to meet their own ESG goals. The inaugural edition features 17 service providers and classifies them based on our ESG performance benchmarking index that factors more than 50 data points across four parameters: environmental, social, governance, and ESG disclosure compliance and the UN Sustainable Development Goals (SDGs) coverage.

    November, 2022