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Microsoft Revs Up Copilot in Dynamics 365: Will it Fly with Customers?
To capitalize on the generative AI frenzy sweeping the business world, Microsoft has been rapidly launching versions of its Copilot solutions throughout its various products. The software giant has also announced many new use cases for Copilots in individual Dynamics 365 modules. But are customers ready and willing to let Gen AI play such an important role in their core ERP processes? And are they willing to pay for it? We examine the Copilot state of play.
February, 2024
ITIL Adoption Unlikely to Show Further Significant Growth
Organizations have embraced IT Infrastructure Library (ITIL) to some degree. It is crucial to keep in mind, though, that following the 2022 spike, data from 2023 points to a plateau in adoption. The initial enthusiasm surrounding the adoption of ITIL 4 may have subsided because the framework’s intimidating depth and scope requires a substantial investment of time and expertise. This Research Byte summarizes the full report, IT Infrastructure Library Best Practices.
March, 2024
Internet of Things Services: Transforming Industries and Enriching Lives
In 2023, the Internet of Things (IoT) industry saw an 18% revenue growth, with more projects transitioning to the production stage. Industrial IoT remains at the forefront of IoT service adoption, driven by use cases such as predictive maintenance, asset management, and remote monitoring. This growth is supported by technological progress, including the amalgamation of edge computing with AI, analytics, and 5G for faster decision-making and increased efficiency. Moreover, the progression of digital twin technology is becoming crucial, impacting a range of applications from product development to addressing global issues such as climate change and supply chain disruptions.
April, 2024
IT Help Desk Outsourcing Trends and Customer Experience 2023
The decision to turn over an IT organization’s help desk function to a service provider has a long and varied history. It is one of the services that helped establish the contemporary IT outsourcing industry. Our research shows that 50% of IT organizations surveyed currently rely on service providers to perform the help desk function, at any level of utilization.
November, 2023
Low-Code/No-Code Adoption Trends and Customer Experience 2024
Low-Code/No-Code (LC/NC) platforms are becoming increasingly popular in enterprise software development. LC/NC enables non-technical users and citizen developers to quickly create software applications with little to no manual coding. Using a visual drag-and-drop interface, pre-built components, and templates, LC/NC platforms allow users to create applications without requiring a high level of coding knowledge. This capability is invaluable for companies of all sizes because it lowers development costs, speeds up development, and improves agility.
January, 2024
Agile Development Best Practices 2024
SaaS and packaged solutions are incredibly valuable. They help save time and resources in developing and maintaining applications for common back-office processes such as payroll, accounting, ERP, and CRM.
February, 2024
IT Spending and Staffing Benchmarks 2023/2024: Chapter 11: Healthcare Services Sector Benchmarks
Chapter 11 provides benchmarks for healthcare services companies. The 48 respondents in this sector include community hospital groups, multiregional hospital systems, healthcare systems, dental service organizations, university hospitals, long-term care facilities, and other healthcare organizations. These organizations range in size from a minimum of about $50 million to $10 billion in annual revenue.
July, 2023
IT Spending and Staffing Benchmarks 2023/2024: Chapter 37: Logistics Subsector Benchmarks
Chapter 37 provides benchmarks for logistics providers. The 19 respondents in this sample range in size from $52 million to about $50 billion. The sector is comprised of logistics companies that transport goods, including refined petroleum distributors, national moving or courier companies, freight transportation companies, supply chain logistics providers, and other logistics companies.
July, 2023
IT Spending and Staffing Benchmarks 2023/2024: Chapter 1: Executive Summary
The Computer Economics IT Spending and Staffing Benchmarks study (the "ISS"), published annually since 1990, is the definitive source for IT spending and staffing benchmarks and IT performance statistics across multiple industries and government sectors. Download a free copy of the 60+ pages Executive Summary (Chapter 1), which includes a detailed analysis of our major findings of this year's report. It also includes important, high-level IT spending and staffing ratios and trends, including metrics on IT spending as a percentage of revenue, IT spending per user, IT spending growth, IT capital budgets, IT spending priorities, and IT staff count changes.
July, 2023
European IT Spending and Staffing Benchmarks 2023/2024: Chapter 13: Transportation and Logistics Sector Benchmarks
Chapter 13 provides benchmarks for the transportation and logistics sector. The 15 respondents in this sample range in size from a minimum of about €120 million to over €5 billion. The category includes organizations that operate buses, trucks, railways, airlines, barges, and ships. The sector also includes logistics companies that transport goods and transportation companies as well as regional and national transportation authorities that move people.
September, 2023
Network Support Staffing Ratios 2023
The COVID-19 pandemic increased the number of employees working from home. This accelerated an already increasing demand for network support staff brought on by cloud transformation and caused the number of network support personnel to spike in 2021. However, 2022 trends show a decrease in network support staffing to below pre-pandemic levels. This may be due to businesses reverting to “normal” operations, an increase in automation, a growth in other IT areas, or a combination of these and other factors.
May, 2023
Current Fair Market Values December 2023
The Computer Economics Market Value Reports provide information on the most commonly traded machines and systems at the time the report is published. The values shown are the composites of a range of quotes acquired from sources within the industry deemed reliable, accuracy of the information presented is not guaranteed. Resources are eBay, Insight, NewEgg, CDW, ETB-Tech, Amazon, Savemyserver, TheServerStore, LoadBalancer, NetworkOutlet, Netsyst-Direct, TigerDirect, and others as well as online sales companies and appraisals.
December, 2023
Life and Annuities Insurance Digital Services 2023–2024 RadarView™
The Life and Annuities Insurance Digital Services 2023–2024 RadarView™ can help L&A insurance enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 92-page report also highlights top market trends in the L&A insurance space and Avasant’s viewpoint.
July, 2023
Data Center Managed Services 2023–2024 RadarView™
The Data Center Managed Services 2023–2024 RadarView™ assists organizations in identifying strategic partners for data center managed services by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key data center managed service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right services partner. The 68-page report highlights top supply-side trends in the data center managed services space and Avasant’s viewpoint on them.
November, 2023
Gulf Cooperation Council (GCC) Region Digital Services 2024 RadarView™
The Gulf Cooperation Council (GCC) Region Digital Services 2024 RadarView™ can help enterprises based in the GCC to craft a robust strategy based on regional outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation. The 91-page report also highlights top market trends in the GCC region and Avasant’s viewpoint on them.
February, 2024