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Contact Center Business Process Transformation 2022–2023 RadarView™
The Contact Center Business Process Transformation 2022–2023 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting out an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 92-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.
November, 2022
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Contact Center Business Process Transformation 2021– 2022 RadarView™
The Contact Center Business Process Transformation 2021 –2022 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting out an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite transformation of the customer service function. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 85-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.
December, 2021
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Hybrid Enterprise Cloud Services 2021–2022 RadarView™
The Hybrid Enterprise Services 2021–2022 RadarView™ provides information to assist enterprises in charting out their action plan for developing a hybrid cloud environment. It identifies key global service providers and system integrators that can help expedite their digital transformation journeys. It also brings out detailed capability and experience analyses of leading providers to assist organizations in identifying strategic partners. The 87-page report also highlights top industry trends in the hybrid cloud space and Avasant’s viewpoint on them. It delivers a general ranking across the key dimensions of practice maturity, partner ecosystem, and investment and innovation.
December, 2021
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Intelligent ITOps Services 2021–2022 RadarView™
The Intelligent ITOps Services 2021–2022 RadarView™ assists organizations in identifying strategic partners for IT operations by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key intelligent ITOps service providers across practice maturity, partner ecosystem, and investments and innovation, thus supporting enterprises in identifying the right intelligent ITOps service partner. The 80-page report also highlights top market trends in the intelligent ITOps space and Avasant’s viewpoint.
October, 2021
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Intelligent Automation Services 2020-2021 RadarView™
The Intelligent Automation Services 2020-2021 RadarView™ Report provides information to assist enterprises in charting their action plan for intelligent automation strategy. It identifies key global service providers and system integrators that can expedite their transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying strategic partners for their digital transformation journeys. The 82-page report also highlights key industry trends in the intelligent automation space and Avasant’s viewpoint on them.
December, 2020
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Hybrid Enterprise Cloud Services 2020-2021 RadarView™
The Hybrid Enterprise Services 2020-2021 RadarView™ report provides information to assist enterprises in charting out their action plan for developing hybrid cloud environment. It identifies key global service providers and system integrators that can expedite their transformation journey. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying strategic partners for their digital transformation journeys. The 85-page report also highlights key industry trends in the hybrid cloud space and Avasant’s viewpoint on them.
December, 2020
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Hybrid Enterprise Cloud Services 2018 RadarView™
The Hybrid Enterprise Cloud Services 2018 RadarView™ report addresses the need of the enterprises to understand the evolution of the hybrid cloud space and to identify global service providers and system integrators (Cloud SIs) that can help move cloud to a top-line driver role in their organizations. Avasant evaluated 47 cloud SIs through a rigorous methodology across key dimensions of Practice Maturity, Partnership Ecosystem, and Investments and Innovation to finally recognize 24 cloud SIs that brought the most value to the market over the last 12 months.
December, 2018
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Applied AI and Analytics Services 2019 RadarView™
The Applied AI & Advanced Analytics 2019 RadarView™ report addresses the need of enterprises to identify the potential, use cases, success stories, and right action points to accelerate their AI & Advanced Analytics endeavors. It also brings out detailed capability and experience analyses of key service providers to assist enterprises in identifying the right partners for their AI journey. The report also highlights the key market trends and Avasant’s view on the road ahead for enterprises leveraging Applied AI and Advanced Analytics over the next 12 to 18 months.
March, 2019
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Intelligent Automation Services 2018 RadarView™
The Intelligent Automation Services 2018 RadarView™ report addresses the dual need of the enterprises to understand both the RPA and the AI-enabled automation space and to identify implementation services providers that span both. This report focuses on assessing the implementation of services providers, and there will be a separate RadarView report to analyze the IA technology providers. Avasant evaluated 43 providers through a rigorous methodology across key dimensions of practice maturity, investments and innovation, and industry development to finally recognize 24 providers that brought the most value to the market over the last 12 months.
August, 2018
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