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  • PrimaryImage Contact Center BPT 2021 2022 - Contact Center Business Process Transformation 2021– 2022 RadarView™

    Contact Center Business Process Transformation 2021– 2022 RadarView™

    The Contact Center Business Process Transformation 2021 –2022 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting out an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite transformation of the customer service function. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 85-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.

    December, 2021

  • PrimaryImage RCM Business Process Transformation 2021 RadarView - RCM Business Process Transformation 2021 RadarView™

    RCM Business Process Transformation 2021 RadarView™

    The RCM Business Process Transformation 2020 RadarView™ report assists healthcare organizations in identifying strategic partners for the digital transformation of their RCM operations by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key RCM service providers across practice maturity, domain ecosystem, and investments and innovations, thus helping healthcare enterprises in evaluating leading players in the RCM outsourcing space. The 66-page report also highlights top industry trends in the RCM outsourcing arena and Avasant’s viewpoint on them.

    April, 2021