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Contact Center Business Process Transformation 2023–2024 RadarView™
The Contact Center Business Process Transformation 2023–2024 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 81-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.
January, 2024
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CX Center Business Process Transformation 2024–2025 RadarView™
The CX Center Business Process Transformation 2024–2025 RadarView™ provides information to assist enterprises in building a CX center service strategy and charting an action plan for customer service transformation. It identifies key global CX center service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 84-page report highlights key industry trends in the contact center space and Avasant’s viewpoint.
December, 2024
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Contact Center Business Process Transformation 2022–2023 RadarView™
The Contact Center Business Process Transformation 2022–2023 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting out an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 92-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.
November, 2022
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RCM Business Process Transformation 2022 RadarView™
The RCM Business Process Transformation 2022 RadarView™ aims to help enterprises identify the correct RCM transformation partner by detailing service capability and offering a portfolio of leading providers in the healthcare space. It provides an all-encompassing view of key RCM service providers under three broad parameters of practice maturity, domain ecosystem, and investments and innovation. The 69-page report also highlights key industry trends in the RCM outsourcing space and Avasant’s viewpoint on them.
June, 2022
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Contact Center Business Process Transformation 2021– 2022 RadarView™
The Contact Center Business Process Transformation 2021 –2022 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting out an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite transformation of the customer service function. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 85-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.
December, 2021
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RCM Business Process Transformation 2021 RadarView™
The RCM Business Process Transformation 2020 RadarView™ report assists healthcare organizations in identifying strategic partners for the digital transformation of their RCM operations by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key RCM service providers across practice maturity, domain ecosystem, and investments and innovations, thus helping healthcare enterprises in evaluating leading players in the RCM outsourcing space. The 66-page report also highlights top industry trends in the RCM outsourcing arena and Avasant’s viewpoint on them.
April, 2021
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