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Contact Center Business Process Transformation 2022–2023 RadarView™
The Contact Center Business Process Transformation 2022–2023 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting out an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite this transformation. It also brings out detailed capability and experience analyses of leading providers to assist businesses in identifying the right strategic partners. The 92-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.
November, 2022
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Banking Process Transformation 2022 RadarView™
The Banking Process Transformation 2022 RadarView™ assists banks and financial companies in identifying strategic partners for banking process transformation by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key banking service providers across practice maturity, domain ecosystem, and investments and innovations, thus helping enterprises in evaluating leading players in the banking process transformation space. The 78-page report also highlights top market trends in the banking process transformation arena and Avasant’s viewpoint on them.
June, 2022
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Contact Center Business Process Transformation 2021– 2022 RadarView™
The Contact Center Business Process Transformation 2021 –2022 RadarView™ provides information to assist enterprises in building a contact center service strategy and charting out an action plan for customer service transformation. It identifies key global contact center service providers that can help expedite transformation of the customer service function. It also brings out detailed capability and experience analyses of leading providers to assist enterprises in identifying the right strategic partners. The 85-page report highlights key industry trends in the contact center space and Avasant’s viewpoint on them.
December, 2021
Teleperformance
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