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Financial Services Digital Services 2023–2024 Market Insights™
The Financial Services Digital Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact in the future for any digital projects in the financial services space. The report also highlights key challenges that enterprises face today.
May, 2023
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Canada Digital and IT Services 2023–2024 Market Insights™
The Canada Digital and IT Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital and IT projects in the Canadian region. The report also highlights key digital transformation challenges of today that enterprises face in Canada.
August, 2023
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The Future of Customer Experience: Automation, Analytics, and Agent Enablement
The customer experience landscape is rapidly changing, and businesses must keep pace to exceed customer expectations. With customers becoming more demanding and switching providers when service deteriorates, call centers are evolving into contact centers and ultimately into customer experience (CX) centers, central to driving customer experience (CX). This report—coauthored by Avasant and HCL Technologies—explores how CX centers have evolved into the next frontier of customer experience, and it defines strategies to ensure a positive and seamless customer experience. We conclude with ways in which organizations can reimagine their relationships with CX outsourcing service providers to create the right incentives for themselves and their partners.
July, 2023
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Ethical Hotline Systems 2023 RadarView Scan™
Avasant’s Ethical Hotline Systems 2023 RadarView Scan™ helps enterprises in evaluating key vendors providing ethical hotline services. The 16-page report also highlights how vendors leverage their capabilities to provide ethical hotline services to address these challenges.
September, 2023
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Banking Process Transformation 2023 RadarView™
The Banking Process Transformation 2023 RadarView™ assists banks and financial companies in identifying strategic partners for banking process transformation by featuring detailed capability and experience analyses of service providers in this space. It provides a 360-degree view of the service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right partner in the banking process transformation space. The 68-page report highlights top supply-side trends in the banking process transformation arena and Avasant’s viewpoint on them.
May, 2023
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Embedding Digital-First Principles in Businesses
In the fast-paced and ever-evolving world of technology, businesses constantly seek innovative ways to stay ahead of their competition. One approach that has proven to be a game-changer is the digital-first principle. This approach emphasizes putting digital technologies and strategies at the forefront of an organization’s operations, paving the way for improved efficiency, customer experience, and overall profitability of the business. In this research byte, we explore the significance of embedding digital-first principles into the core of businesses, the profound impact it can have on their growth and sustainability, and how service providers are helping to facilitate this transformation. We highlight the efforts of one such service provider, Unisys, based on its recent analyst and advisor event held in June 2023.
August, 2023
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Leveraging Generative AI in Human Capital Management
This article explores how integrating generative AI solutions in human capital management (HCM) platforms is improving HR processes. Leading HR platform providers, such as SAP SuccessFactors, Oracle, UKG, ADP, and Workday, are embracing generative AI to enhance job posting, candidate screening, employee upskilling, and personalized employee experiences. By automating tasks like job description creation and resume screening, generative AI solutions save time and improve accuracy. Moreover, employees can benefit from tailored learning recommendations and receive personalized experiences based on their preferences and career goals. However, although this integration brings a great potential, it is important to address data privacy, algorithmic biases, and transparency in decision-making to ensure the ethical and responsible use of generative AI in HCM solutions.
June, 2023
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Banking Process Transformation 2023 Market Insights™
The Banking Process Transformation 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any banking process transformation engagement. The report also highlights key challenges that banking entities face today.
May, 2023
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Application Modernization Services 2023 Market Insights™
The Application Modernization Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any application modernization projects. The report also highlights key application modernization challenges that enterprises face today.
August, 2023
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Fostering Sustainability in the Supply Chain by Leveraging Digital Platforms
This article sheds light on how enterprises are increasing their reliance on digital platforms and IT for their supply chain management processes to drive green and sustainable practices across the three levels: supplier, organizational, and distribution. By harnessing the power of IT, businesses are gaining the ability to track, analyze, and optimize their supply chains, resulting in reduced environmental impact, improved social responsibility, and enhanced overall sustainability.
July, 2023
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Manufacturing Smart Industry Services 2023 RadarView™
The Manufacturing Smart Industry Services 2023 RadarView™ assists organizations in identifying strategic partners for engineering and manufacturing transformation by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key manufacturing smart industry service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right services partner. The 58-page report highlights top supply-side trends in the manufacturing smart industry space and Avasant’s viewpoint on them.
May, 2023