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Orange Cyberdefense Reports Changing Trends in Cyber Extortion and Ransomware
Ransomware and cyber extortion are not only becoming more common but more damaging to enterprises. As cyberattacks become more sophisticated, often supported by nation-states, they are leading to high-profile and embarrassing releases of customer data. Orange Cyberdefense, which held an analyst event in Antwerp, Belgium, followed a few days later by a customer and partner event in London, England at the end of November 2022, is countering these threats by providing new managed security services offerings, including increased threat intelligence, and supporting secure access service edge (SASE).
March, 2023
The Future of Customer Experience: Automation, Analytics, and Agent Enablement
The customer experience landscape is rapidly changing, and businesses must keep pace to exceed customer expectations. With customers becoming more demanding and switching providers when service deteriorates, call centers are evolving into contact centers and ultimately into customer experience (CX) centers, central to driving customer experience (CX). This report—coauthored by Avasant and HCL Technologies—explores how CX centers have evolved into the next frontier of customer experience, and it defines strategies to ensure a positive and seamless customer experience. We conclude with ways in which organizations can reimagine their relationships with CX outsourcing service providers to create the right incentives for themselves and their partners.
July, 2023
Embedding Digital-First Principles in Businesses
In the fast-paced and ever-evolving world of technology, businesses constantly seek innovative ways to stay ahead of their competition. One approach that has proven to be a game-changer is the digital-first principle. This approach emphasizes putting digital technologies and strategies at the forefront of an organization’s operations, paving the way for improved efficiency, customer experience, and overall profitability of the business. In this research byte, we explore the significance of embedding digital-first principles into the core of businesses, the profound impact it can have on their growth and sustainability, and how service providers are helping to facilitate this transformation. We highlight the efforts of one such service provider, Unisys, based on its recent analyst and advisor event held in June 2023.
August, 2023
Generative AI: A Catalyst for Transforming the Manufacturing Industry
Generative AI is reshaping the future of AI and gaining momentum across various industries, including manufacturing. This whitepaper explores the use cases and enterprise applications of generative AI to utilize previously unexplored data sets and address industry challenges. It also highlights five key areas where generative AI is gaining traction within the manufacturing sector, such as accelerating product design, optimizing production processes, and so on. Finally, it discusses implementation challenges that hinder manufacturing enterprises from adopting generative AI at scale. By proactively investing in the right resources and addressing challenges, manufacturers can accelerate generative AI adoption while mitigating its potential risks.
September, 2023
Can Amazon Q Be to Business Users and Developers What Q Is to Bond?
Amazon Q, introduced during AWS re:Invent 2023 in Las Vegas, is a corporate chatbot designed to automate content search and creation and provide summaries. It aids in handling enterprise knowledge bases and repositories while automating tasks such as ticket filing and case creation using generative AI and natural language processing, among others. This touches a variety of business user personas, including knowledge workers, data and analytics personnel, and call center managers and employees. It helps developers in debugging and enhancing code for improved performance. By automating alterations to source code, it significantly reduces the workload for developers. Although a late entrant, Amazon Q seems up for the challenge.
December, 2023
Generative AI: The Vigilant Watchtower for Data Centers
Managing data centers strategically is essential to effectively navigate market hurdles in today’s dynamic economy. For an organization, taking advantage of possibilities in spite of economic obstacles is just as important as maintaining security and smooth operation. Nowadays, businesses are dealing with resource constraints, adapting to new regulations and technology, conserving energy, and scaling up or down as necessary. To overcome these hurdles, leading service providers harness generative AI to help organizations manage data centers effectively, especially in monitoring and support services. It greatly benefits customers by automating operations, improving security, and quickly resolving issues, all while supporting data-driven decision-making.
February, 2024
Retail Digital Services 2024 RadarView™
The Retail Digital Services 2024 RadarView™ helps retail enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 86-page report also highlights top market trends in the retail space and Avasant’s viewpoint.
March, 2024
Business Process Services Pricing and Solution Trends: H2 2023
In this report, Avasant provides key information on pricing and solution trends for the business process services industry from the past 12 months. The report covers various aspects, including market demand, provider solution trends, commercial engagement trends, emerging location trends, and pricing and staffing trends in the space. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, data collection, and the AvaMark™ Price Benchmarking database.
January, 2024
Digital Masters Process Transformation 2024 Market Insights™
The Digital Masters Process Transformation 2024 Market Insights™ assists enterprises in identifying important demand-side trends that are expected to have a long-term impact on any process transformation engagement. The report also highlights key challenges that enterprises face today.
July, 2024
Digital Workplace Services 2024 Market Insights™
The Digital Workplace Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital workplace services project. The report also highlights key challenges that enterprises face today.
September, 2024
Intelligent Automation Services 2022–2023 RadarView™
The Intelligent Automation Services 2022–2023 RadarView assists organizations in identifying strategic partners for IA by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key IA service providers across the dimensions of practice maturity, partner ecosystem, and investments and innovation, thus supporting businesses in finding the right IA service partner. The 77-page report also highlights top market trends in the IA space and Avasant’s viewpoint on them.
March, 2023
Business Process Services Pricing and Solution Trends: H1 2023
In this report, Avasant provides key information on pricing and solution trends for the Business Process Services industry from the past 12 months. The report covers various aspects, including market demand and provider solution trends, commercial engagement trends, emerging location trends, and pricing and staffing trends in the space. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, data collection, and the AvaMark™ Price Benchmarking database.
June, 2023
Application Modernization Services 2023 Market Insights™
The Application Modernization Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any application modernization projects. The report also highlights key application modernization challenges that enterprises face today.
August, 2023
Risk and Compliance Services 2023 RadarView™
The Risk and Compliance Services 2023 RadarView™ assists organizations in identifying strategic partners for risk and compliance services by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right technology partner. The 59-page report highlights top supply-side trends in the risk and compliance space and Avasant’s viewpoint on them.
October, 2023
AI for Profit: How Generative AI is Reshaping Revenue Strategies
Most enterprises are leveraging generative AI for its exponential productivity gains across departments such as marketing, operations, and IT and for better alignment with user expectations. However, some innovative enterprises have initiated the use of generative AI to unlock new monetization prospects, allowing companies to strategically boost revenue streams and profitability. Enterprises across sectors such as high-tech, telecom, banking, and healthcare are leading the charge by introducing generative AI-powered solutions and services or adding new features as a service with a focus on policy, people, and partnerships. This, in turn, is driving other organizations to seek similar monetization opportunities.
December, 2023