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IT and Apps Managed Services Market Trends: Quarterly Report for CQ1 2023
In this quarterly report (Calendar Qtr 1, 2023), Avasant provides key information on IT Services Solution and Pricing Trends. The report covers market (buyer) perspective, macro trends from service provider community and finally, the pricing, solution and staffing trends in the space. The report covers trends across services including Infrastructure and Cloud Services, Application Services, and Digital Services. The geographic coverage is global, with a larger share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research and data collection, as well as AvaMark Price Benchmarking database.
May, 2023
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Rethinking Customer Experience in Uncertain Times
Over the past 12–18 months, customer-facing functions, enterprise applications, and processes have changed tremendously. There has been an uptake in digital channels, direct-to-consumer commerce, omnichannel digital communications, and SaaS-based application services. The period has also witnessed a rise in preference for data and AI-driven, personalized, and automated experiences. This Research Byte showcases how customers’ quest for enhanced personalization and seamless experiences has increased the demand for SaaS-based solutions for addressing industry-specific business needs and how service providers are facilitating this transformation in North America. We highlight the efforts of one such service provider, TCS, based on its recent analyst day in June 2023.
July, 2023
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Generative AI Idea to Action: Execution Strategies for Enterprises and Service Providers
This report examines the recent developments in the generative AI field following the introduction of ChatGPT, outlining essential strategies for businesses and service providers to optimize their gains. It delves into the tangible benefits generative AI offers to enterprises and providers, highlighting its transformative impact on outsourcing agreements. This includes novel pricing models and productivity enhancements in IT and BPO services. Furthermore, the report identifies potential opportunities for service providers tailored to the specific needs of enterprises.
September, 2023
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Workday HCM Services 2023–2024 Market Insights™
The Workday HCM Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any Workday HCM project. The report also highlights key challenges that enterprises face today.
November, 2023
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Product Lifecycle Management Software 2023 RadarView Scan™
Avasant’s Product Lifecycle Management Software 2023 RadarView™ Scan helps enterprises in evaluating key vendors providing PLM software. The 31-page report also highlights how vendors leverage their capabilities to provide PLM services to address these challenges.
December, 2023
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Multisourcing Service Integration 2023–2024 Market Insights™
The Multisourcing Service Integration 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any MSI project. The report also highlights MSI challenges that enterprises face today.
April, 2024
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Responsible AI Platforms 2024 RadarView™
The Responsible AI Platforms 2024 RadarView™ assists organizations in identifying strategic partners for responsible AI platforms by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key applied AI service providers across the dimensions of product maturity, enterprise adaptability, and future readiness, thereby supporting enterprises in identifying the right service partners. The 30-page report highlights top supply-side trends in the applied AI space and Avasant’s viewpoint on them.
June, 2024
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Property and Casualty Insurance Digital Services 2024 Market Insights™
The Property and Casualty Insurance Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the P&C insurance industry. The report also highlights key challenges that enterprises face today in this space.
August, 2024
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Revenue Cycle Management (RCM) Business Process Transformation 2024 Market Insights™
The Revenue Cycle Management (RCM) Business Process Transformation 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any RCM services project. The report also highlights key challenges that enterprises face today.
September, 2024
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Canada Digital Services 2024 RadarView™
The Canada Digital Services 2024 RadarView™ can help enterprises based in Canada craft a robust strategy based on regional outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation. The 86-page report also highlights top market trends in Canada and Avasant’s viewpoint on them.
November, 2024
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End-user Computing Services 2024–2025 RadarView™
The End-user Computing Services 2024–2025 RadarView™ assists organizations in identifying strategic partners for end-user computing service transformation by featuring detailed capabilities and analyses of leading service providers. It provides a 360-degree view of key end-user computing service providers across practice maturity, partner ecosystem, and investments and innovation. The 72-page report highlights top supply-side trends in the end-user computing services space and Avasant’s viewpoint on them.
December, 2024
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Payroll Business Process Transformation 2024–2025 Market Insights™
The Payroll Business Process Transformation 2024–2025 Market Insights assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any payroll transformation project. The report also highlights the evolution of the payroll function and emerging priorities of payroll professionals.
January, 2025
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Life Sciences Digital Services 2025 Market Insights™
The Life Sciences Digital Services 2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the life sciences industry. The report also highlights key challenges that enterprises face today.
March, 2025
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Applied AI Services 2024–2025 Market Insights™
The Applied AI Services 2024–2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any AI project. The report also highlights key challenges that enterprises face today.
April, 2025
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SAP SuccessFactors Services 2023 Market Insights™
The SAP SuccessFactors Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any SAP SuccessFactors migration projects. The report also highlights key challenges that enterprises face.
May, 2023
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