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Manufacturing Smart Industry Services 2023 Market Insights™
The Manufacturing Smart Industry Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any smart industry projects. The report also highlights the ER&D domain’s traditional state and its evolution.
May, 2023
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Procurement Business Process Transformation 2023 Market Insights™
The Procurement Business Process Transformation 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any procurement transformation project. The report also highlights the evolution of the procurement function and emerging CPO priorities.
August, 2023
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Blockchain Services 2023–2024 Market Insights™
The Blockchain Services 2023–2024 Market Insights™ assists organizations in identifying important demand-side trends that can help enterprises identify key application areas and use cases and develop a strategy around blockchain adoption. The report also highlights Avasant’s viewpoint on key technology and blockchain-related trends that are expected to have a long-term impact on any digital transformation projects.
December, 2023
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Healthcare Payor Digital Services 2024 Market Insights™
The Healthcare Payor Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the healthcare payor industry. The report also highlights key challenges that enterprises face today.
March, 2024
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Banking Digital Services 2024 Market Insights™
The Banking Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the banking industry. The report also highlights key challenges that enterprises face today in this space.
June, 2024
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Procurement Business Process Transformation 2024 RadarView™
The Procurement Business Process Transformation 2024 RadarView™ assists organizations in identifying strategic partners for procurement business process transformation by offering detailed capability and experience analyses for service providers. It provides a 360-degree view of key procurement business process transformation service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right service partner. The 53-page report highlights top supply-side trends in the procurement space and Avasant’s viewpoint on them.
September, 2024
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Life and Annuities Insurance Digital Services 2024–2025 Market Insights™
The Life and Annuities Insurance Digital Services 2024–2025 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the L&A insurance industry. The report also highlights key challenges that enterprises face today in this space.
December, 2024
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The Future of Customer Experience: Automation, Analytics, and Agent Enablement
The customer experience landscape is rapidly changing, and businesses must keep pace to exceed customer expectations. With customers becoming more demanding and switching providers when service deteriorates, call centers are evolving into contact centers and ultimately into customer experience (CX) centers, central to driving customer experience (CX). This report—coauthored by Avasant and HCL Technologies—explores how CX centers have evolved into the next frontier of customer experience, and it defines strategies to ensure a positive and seamless customer experience. We conclude with ways in which organizations can reimagine their relationships with CX outsourcing service providers to create the right incentives for themselves and their partners.
July, 2023
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Digital Masters 2023 RadarView™
The Digital Masters 2023 RadarView™ assists organizations in identifying strategic partners for their digital transformation initiatives by offering detailed profiles for each service provider. It provides a 360-degree view of the provider’s capabilities and market standings in individual technology prerequisites, hyperconvergence of technologies, and readiness for the future, along with a list of representative clients and brief client case studies. The 60-page report also provides our business forecasts for each Digital Master and Avasant’s viewpoint on them.
August, 2023
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Intelligent Document Processing Platforms 2023 RadarView Scan™
Avasant’s Intelligent Document Processing Platforms 2023 RadarView Scan™ helps enterprises in evaluating key vendors providing IDP platform. The 33-page report also highlights how vendors leverage their capabilities to provide IDP services to address these challenges.
December, 2023
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Retail Digital Services 2024 RadarView™
The Retail Digital Services 2024 RadarView™ helps retail enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 86-page report also highlights top market trends in the retail space and Avasant’s viewpoint.
March, 2024
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Utilities Digital Services 2024 Market Insights™
The Utilities Digital Services 2024 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital project in the utilities industry. The report also highlights key challenges that enterprises face today in this space.
July, 2024
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Procurement Business Process Transformation 2024 Market Insights™
This report identifies key demand-side trends in the procurement business process transformation services space, helping enterprises fine-tune their procurement operations. It provides an overview of key observations and enterprise challenges that Avasant considers important to highlight in the procurement outsourcing space.
September, 2024
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Intelligent Document Processing Platforms 2024–2025 RadarView™
The Intelligent Document Processing Platforms 2024 RadarView™ assists organizations in identifying strategic partners for document processing solutions by offering detailed capability and experience analyses for platform vendors. It provides a 360-degree view of key intelligent document processing platform vendors across the dimensions of product maturity, enterprise adaptability, and future readiness, thereby supporting enterprises in identifying the right service partners. The 54-page report highlights top supply-side trends in the document processing space and Avasant’s viewpoint on them.
December, 2024
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Business Process Services Pricing and Solution Trends: H1 2023
In this report, Avasant provides key information on pricing and solution trends for the Business Process Services industry from the past 12 months. The report covers various aspects, including market demand and provider solution trends, commercial engagement trends, emerging location trends, and pricing and staffing trends in the space. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, data collection, and the AvaMark™ Price Benchmarking database.
June, 2023
Business and data analytics
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