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  • RB Generative AI - Capitalizing on Generative AI: The Next Big Leap for Service Providers

    Capitalizing on Generative AI: The Next Big Leap for Service Providers

    This article sheds light on how service providers are navigating the generative AI landscape and increasing investments to maximize revenue monetization opportunities. This has resulted in many service providers launching a dedicated suite of generative AI services, forming partnerships with generative AI vendors and hyperscalers, and setting up dedicated CoEs to support clients in their generative AI implementation journeys. Yet, before we witness its full-scale integration, there is a pressing need to establish best practices and guidelines, especially concerning ethics, bias, data privacy, and security.

    August, 2023

  • RB Product Image Gen ai A key enabler - Generative AI: A Key Enabler of Personalized and Intelligent CX

    Generative AI: A Key Enabler of Personalized and Intelligent CX

    Generative AI is poised to transform customer-facing functions, including marketing, sales, commerce, and customer service. This research byte explores the enterprise applications and use cases of generative AI within the customer experience (CX) landscape, from automating content creation, personalizing product recommendations, and analyzing customer feedback to self-service automation. It also highlights how generative AI can significantly boost personalization and drive intelligent CX. Finally, it lays out key considerations for enterprises when adopting generative AI in their CX endeavors, including the need for unified customer data, external partners to speed up implementations, and ensuring content quality and data access control.

    December, 2023

  • Orange Cyberdefense primary image - Orange Cyberdefense Reports Changing Trends in Cyber Extortion and Ransomware

    Orange Cyberdefense Reports Changing Trends in Cyber Extortion and Ransomware

    Ransomware and cyber extortion are not only becoming more common but more damaging to enterprises. As cyberattacks become more sophisticated, often supported by nation-states, they are leading to high-profile and embarrassing releases of customer data. Orange Cyberdefense, which held an analyst event in Antwerp, Belgium, followed a few days later by a customer and partner event in London, England at the end of November 2022, is countering these threats by providing new managed security services offerings, including increased threat intelligence, and supporting secure access service edge (SASE).

    March, 2023

  • Primary Image Digital Workplace Services 2023 Market Insights - Digital Workplace Services 2023 Market Insights™

    Digital Workplace Services 2023 Market Insights™

    The Digital Workplace Services 2023 Market Insights™ assists organizations in identifying important demand-side trends that are expected to have a long-term impact on any digital workplace services project. The report also highlights key challenges that enterprises face today.

    August, 2023

  • PrimaryImage1 Life Sciences Digital Services 2024 - Life Sciences Digital Services 2024 RadarView™

    Life Sciences Digital Services 2024 RadarView™

    The Life Sciences Digital Services 2024 RadarView™ can help life sciences enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. The report can also aid them in identifying the right partners and service providers to accelerate their digital transformation in this space. The 86-page report also highlights top market trends in the life sciences industry and Avasant’s viewpoint.

    February, 2024

  • RVBadges PrimaryImages42 Read Only - Intelligent Automation Services 2022–2023 RadarView​™

    Intelligent Automation Services 2022–2023 RadarView​™

    The Intelligent Automation Services 2022–2023 RadarView assists organizations in identifying strategic partners for IA by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key IA service providers across the dimensions of practice maturity, partner ecosystem, and investments and innovation, thus supporting businesses in finding the right IA service partner. The 77-page report also highlights top market trends in the IA space and Avasant’s viewpoint on them.

    March, 2023

  • PrimaryImage Digital CX Services 2023 RadarView - Digital CX Services 2023 RadarView™

    Digital CX Services 2023 RadarView™

    The Digital CX Services 2023 RadarView™ assists organizations in identifying strategic partners for CX transformation by featuring detailed capabilities and analyses of leading service providers. It provides a 360-degree view of key digital CX services providers across practice maturity, partner ecosystem, and investments and innovation. The 75-page report highlights top supply-side trends in the digital CX services space and Avasant’s viewpoint on them.

    August, 2023

  • RB Product Image for website - Generative AI: The Vigilant Watchtower for Data Centers

    Generative AI: The Vigilant Watchtower for Data Centers

    Managing data centers strategically is essential to effectively navigate market hurdles in today’s dynamic economy. For an organization, taking advantage of possibilities in spite of economic obstacles is just as important as maintaining security and smooth operation. Nowadays, businesses are dealing with resource constraints, adapting to new regulations and technology, conserving energy, and scaling up or down as necessary. To overcome these hurdles, leading service providers harness generative AI to help organizations manage data centers effectively, especially in monitoring and support services. It greatly benefits customers by automating operations, improving security, and quickly resolving issues, all while supporting data-driven decision-making.

    February, 2024

  • Slide15 - SD-WAN Managed Services 2022–2023 RadarView™

    SD-WAN Managed Services 2022–2023 RadarView™

    The SD-WAN Managed Services 2022–2023 RadarView™ assists organizations in identifying strategic partners for network transformation by featuring detailed capability and experience analyses of leading service providers. It provides a 360-degree view of key service providers for SD-WAN managed services across practice maturity, partner ecosystem, and investments and innovation, thus supporting enterprises in identifying the right workplace transformation partner. The 75-page report also highlights top industry trends in the SD-WAN outsourcing space and Avasant’s viewpoint on them.

    March, 2023

  • Generative AI Special report Product image - Generative AI Idea to Action: Execution Strategies for Enterprises and Service Providers

    Generative AI Idea to Action: Execution Strategies for Enterprises and Service Providers

    This report examines the recent developments in the generative AI field following the introduction of ChatGPT, outlining essential strategies for businesses and service providers to optimize their gains. It delves into the tangible benefits generative AI offers to enterprises and providers, highlighting its transformative impact on outsourcing agreements. This includes novel pricing models and productivity enhancements in IT and BPO services. Furthermore, the report identifies potential opportunities for service providers tailored to the specific needs of enterprises.

    September, 2023

  • RB Product Image for website AWS Gen AI - AWS Bets on Model Flexibility and Hardware Efficiency for a Distinctive Generative AI Advantage

    AWS Bets on Model Flexibility and Hardware Efficiency for a Distinctive Generative AI Advantage

    Major hyperscalers, including Microsoft, Google, and AWS, have embraced generative AI, offering foundation models and proprietary software and hardware accelerators. However, as the generative AI landscape continues to evolve, establishing a unique selling proposition has become challenging. Customers, too, are facing a dilemma in choosing generative AI vendors. AWS stands out strategically in this landscape where differentiation is becoming increasingly elusive, offering Amazon Bedrock’s extensive flexibility in model selection and making substantial investments in purpose-specific AI hardware such as AWS Trainium and AWS Graviton.

    February, 2024

  • PrimaryImage Applied AI Services 2022 2023 RadarView - Applied AI Services 2022–2023 RadarView™

    Applied AI Services 2022–2023 RadarView™

    The Applied AI Services 2022–2023 RadarView™ assists organizations in identifying strategic partners for AI by offering detailed capability and experience analyses of service providers. It provides a 360-degree view of key AI service providers across practice maturity, partner ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right AI and analytics services partner. The 61-page report also highlights top market trends in the AI space and Avasant’s viewpoint.

    May, 2023

  • Generative AI Gold Rush Primary Image - Generative AI Gold Rush: Mitigating the Risks

    Generative AI Gold Rush: Mitigating the Risks

    While generative AI has captured widespread attention, its uptake has been relatively sluggish due to the pressing concerns surrounding intellectual property rights, data privacy, ethical biases, hallucinations, and environmental vulnerabilities. This whitepaper delves into the imperative enterprise strategy of deploying generative AI with comprehensive safeguards. It also highlights the endeavors of technology companies and governments to establish robust guardrails for generative AI, thus enabling responsible and secure integration. By proactively addressing these critical challenges, organizations can effectively harness the power of generative AI while mitigating its potential risks.

    September, 2023

  • RVBadges PrimaryImages - F&A Business Process Transformation 2023–2024 RadarView™

    F&A Business Process Transformation 2023–2024 RadarView™

    The F&A Business Process Transformation 2023–2024 RadarView™ assists organizations in identifying strategic partners for F&A outsourcing services by offering detailed capability and experience analyses of service providers in this space. It provides a 360-degree view of the service providers across practice maturity, domain ecosystem, and investments and innovation, thereby supporting enterprises in identifying the right F&A outsourcing partner. The 67-page report highlights top supply-side trends in the F&A outsourcing space and Avasant’s viewpoint on them.

    February, 2024

  • PrimaryImage IOT Services 2023 RadarView - Internet of Things Services 2023 RadarView™

    Internet of Things Services 2023 RadarView™

    The Internet of Things Services 2023 RadarView™ assists organizations in identifying strategic partners for IoT platforms and services implementation by featuring detailed capability and experience analyses for leading service providers. It provides a 360-degree view of key service providers for IoT services across practice maturity, partner ecosystem, and investments and innovations, thus supporting enterprises in identifying the right transformation partner. The 71-page report also highlights top supply-side trends in the IoT space and Avasant’s viewpoint.

    May, 2023