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Business Process Transformation: Next Gen Sourcing and Digital Business Models
As digital technologies and automation re-shape the BPM landscape, it’s important to focus on business outcomes and strategic alignment
September, 2020
The Differences Between Cloud and Hosted ERP, and Why They Matter
Cloud ERP has been rapidly gaining ground, and many traditional ERP vendors have responded with hosted versions of their on-premises systems. This report explores the defining differences between cloud and hosted ERP and why these differences matter in terms of the benefits that customers can expect to receive from each.
January, 2019
Understanding Cloud ERP Buyers and Providers
Not all ERP systems that are labeled “cloud” are the same. At the same time, vendors need to realize that not all ERP buyers are the same. The study provides an overview of ERP cloud vendors and describes the two major categories of buyers in this market: first-time buyers looking for their first ERP systems and established companies replacing their legacy systems.
August, 2014
SaaS Adoption Trends and Customer Experience 2020
Software as a service is everywhere, and nearly all new software deployments are SaaS. It is time to stop thinking of SaaS as a growing technology and think of it as a mature incumbent. This report quantifies the current investment trends for SaaS and identifies the benefits driving companies to expand their SaaS implementations.
September, 2020
Digital Disruption in Insurance: Enabling Innovative Business Models for the New Normal
Insurance firms must leverage hyper-convergent technologies such as Automation, IoT, AI to transform and become competitive in the New Normal.
September, 2020
HCM Adoption Trends and Customer Experience 2019
Human capital management (HCM) systems are becoming increasingly essential as business leaders recognize that success depends on recruiting and retaining the best people. But while the adoption rate for HCM systems is high, there are challenges in deploying them. This report quantifies the current adoption and investment trends for HCM technology as well as the benefits driving companies to expand their HCM implementations.
August, 2019
Supply Chain Management Adoption Trends and Customer Experience 2019
Competitive pressures, globalization, and increasingly complex offshore manufacturing relationships are spurring organizations to expand their supply chain management (SCM) systems, which encompass a wide variety of technologies and capabilities. This report quantifies the current adoption and investment trends for SCM systems as well as the benefits driving companies to expand their SCM implementations.
November, 2019
Supply Chain Management – Not Just for Product-Based Businesses
The rise of global supply chains, competitive pressures, and logistical needs are providing renewed impetus for adoption of supply chain management (SCM) systems. At the same time, the benefits of supply chain management are making SCM systems popular in industries outside of their traditional home in manufacturing, distribution, and retail organizations. This Research Byte provides a summary of our full report on supply chain management adoption and customer experience.
November, 2019
IT Security Technology Adoption Trends and Customer Experience 2020
Organizations in all industries and of all sizes need IT security technology, and with threats on the rise, the investment rate is the highest of any category of technology that we track. However, customer satisfaction and return on investment are not as rosy, with security technology earning a relatively low ROI rating and a moderate satisfaction rating. This report examines adoption trends for IT security technology of all types, from basic capabilities, such as firewalls and spam filtering to more advanced tools, such as incident detection, and everything in between.
January, 2020
Digital Workplace Services 2020 RadarView™
The Digital Workplace Services 2020 RadarViewTM Report highlights key trends shaping the digital workplace in the short-term and the long run and lays out our view on the road ahead for the enterprises. It identifies key global service providers to assist enterprises in their journey to workplace transformation. The 94-page report also talks about the disruption caused by COVID-19 and the changing nature of digital workplaces.
September, 2020
Business and Data Analytics Adoption Trends and Customer Experience 2019
Enterprises are investing in their bread-and-butter core systems at a strong rate, but one type of solution leads the pack this year: business and data analytics. These solutions are the highest-priority technology investment for IT organizations. This report examines adoption and investment trends for business and data analytics of all types, providing insight into how many organizations have the technology in place, how many are implementing it, and how many are expanding investments in new capabilities.
June, 2019
CRM Adoption Trends and Customer Experience 2019
CRM systems have become one of the most widely adopted categories of enterprise applications, and investment continues to grow. This report provides an overview of key concepts and vendors in the CRM space. We also examine CRM adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations.
November, 2019
Envisioning The Future Of Education
The education sector, across both higher education and schools in the US and UK, is in the midst of long-term change that has accelerated with the pandemic in 2020. Technology adoption will be fundamental to the ongoing and impending transformation in the industry. This report identifies the key trends in education and highlights the role of technology in enabling a new future. This report is based on inputs from nearly 90 academic and technology leaders from universities and schools across the US and UK.
August, 2020
E-Commerce Adoption Trends and Customer Experience 2020
For many organizations, e-commerce systems are not a nice-to-have but an essential element of their business model. Nevertheless, while the overall ROI and TCO experience of e-commerce systems are positive, these systems can be complex and difficult to deploy. This report provides an overview of e-commerce adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations.
January, 2020
IaaS Adoption Trends and Customer Experience 2020
IT organizations are growing their use of infrastructure as a service (IaaS) for a variety of purposes, including internal production systems, systems development and testing, and disaster recovery. We expect that growth to continue, though some companies are reticent to adopt IaaS. This report quantifies the current adoption and investment trends for IaaS, as well as the benefits driving adoption and the buyer concerns holding it back.
July, 2020